The Congress Plaza Hotel is so poorly maintained ; it’s a shame! The location is perfect. It is located directly across from beautiful Grant Park and so many lovely sites.
Yet, the hotel is a disgrace. The initial concierge to housekeeping is awful! Peeling wallpaper, missed housekeeping, threadbare towels, doors that work against you while pulling luggage.
Do yourself a favor , spend a few more bucks and find a hotel that cares about customer service!
Not worthy of a return visit!