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芝加哥席姆堡伍德菲爾德購物中心萬怡酒店的評價

3 out of 5
芝加哥席姆堡伍德菲爾德購物中心萬怡酒店
1311 American Ln, Schaumburg, IL

評價

9.0

卓越

10 分評分，優異；1003 則評價中有 608 則" "
8 分評分，不錯；1003 則評價中有 267 則" "
6 分評分，一般；1003 則評價中有 87 則" "
4 分評分，欠佳；1003 則評價中有 22 則" "
2 分評分，很差；1003 則評價中有 19 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

YALING

於 2023 年 5 月住了 1 晚
Carlos 於 2023年5月23日的回應
Thank you for your review Yaling. Thank you for letting us know of your issue we take these matters very seriously and have communicated your recent reviews/comments with upper management.

10/10 優異

Hoi Pun (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Bo 於 2016年1月23日的回應
Thank you for the comments regarding your recent stay at the Courtyard by Marriott Schaumburg!!

10/10 優異

Debra

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Very comfortable place to stay. Property next to it needing maintenance of property and does not reflect very well on Courtyard.
於 2024 年 5 月住了 1 晚
Andrea-Front Desk Supervisor 於 2024年5月24日的回應
Thank you for taking the time to write a review of your recent stay. We are glad to see that you had a great stay and we look forward to seeing you the next time that you are in the area.Thank you

2/10 很差

Cicel

於 2024 年 2 月住了 1 晚
Andrea 於 2024年5月10日的回應
Thank you for taking the time to share you review with us. We are sorry to see that you had a less than memorable stay with us. We hope you will give us another try the next time that you are in the Schaumburg area.Thank you

6/10 一般

Nicole (Bloomington)

家人同遊
The elevator feels unstable, the pool is much smaller in reality (looked bigger in the picture), no hot tub, needed extra sheets but had to go down to get them myself, the sofa bed was terribly uncomfortable and disgustingly stained.
於 2024 年 4 月住了 1 晚
Andrea 於 2024年5月10日的回應
Thank you for taking the time to share you review with us. We are sorry to see that you had a less than memorable stay with us. We hope you will give us another try the next time that you are in the Schaumburg area.Thank you

10/10 優異

Nicole (Bloomington)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Andrea Front Desk Supervisor 於 2024年4月1日的回應
Thank you Nicole for taking the time to provide feedback from your recent stay with us. We are pleased to hear that you enjoyed your stay and look forward to seeing you again the next time that you are in the Schaumburg area.Thank you

10/10 優異

lekeesha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stay was pleasant
於 2024 年 3 月住了 1 晚
Andrea-Front Desk Supervisor 於 2024年3月29日的回應
Thank you for staying with us. We are glad that you had a pleasant stay and look forward to seeing you again soon.Thank you

10/10 優異

Patrick

讚好：整潔度、職員與服務和住宿狀況
Will stay here again
於 2024 年 3 月住了 2 晚
Andrea 於 2024年3月29日的回應
Thank you Patrick for your review. It sounds like you had a great stay and we are so glad you enjoyed yourself. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 優異

Nicole

伴侶同遊
讚好：職員與服務
This is a older hotel, you xan see the wear amd tear in the rooms. It was quite and staff were friendly. We had a one night stay. Would go back again.
於 2024 年 2 月住了 1 晚
Andrea-Front Desk Supervisor 於 2024年3月29日的回應
Thank you Nicole for your review. We are pleased that you found our staff to be friendly, we pride ourselves on having the friendliest team in Schaumburg. We look forward to seeing you the next time that you are in the Schaumburg area.

8/10 不錯

Meggi (Tolono)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
We love this Courtyard because of the price and location. I do think the rooms could use some updating, but the building itself is nice and clean. I will say this passed time we stayed, our room smelled strong of cat pee and there was no removing the smell. Felt like the specific room we were in, could have definitely been cleaner and could use a deep clean. I notified the front desk of the smell as well. I felt like the smell was on me when we left the room and cat per is the worst smell ever.
於 2024 年 2 月住了 1 晚
Andrea Front Desk Supervisor 於 2024年2月20日的回應
Thank you for taking the time to write a review. I am sorry to hear that you had a less than memorable stay with us. We will be sure to pass along your feedback to team, Have a great evening.

4/10 欠佳

David

家人同遊
不滿：住宿狀況和客房舒適度
Does not meet usual high standards for a Courtyard
We usually think very highly of Marriott properties in general and Courtyard specifically. However, this property fell short of expectations. Specific issues encountered: mattress was poor, water in shower would only go to lukewarm, no variety of coffee or tea in the room, exercise room poor (small, only four total pieces of equipment).
於 2024 年 1 月住了 1 晚
Andrea-Front Desk Supervisor 於 2024年3月30日的回應
Thank you for taking time to share your experience. We are sorry to see that it was less than memorable. We will be sure to share these with the team. We are also in talks with Marriott for an entire hotel renovation. We hope that you will give us another try the next time that you are in the area. Thank you

10/10 優異

Rakesh

於 2024 年 1 月住了 1 晚
Andrea-Front Desk Supervisor 於 2024年3月29日的回應
Thank you for your 5/5 review. We are so pleased that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Elizabeth

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Andrea-Front Desk Supervisor 於 2024年2月20日的回應
Thank you for taking the time to provide feedback about your recent stay with us. We are pleased that you enjoyed your stay and we look forward to the opportunity to serve you again when you are in the Schaumburg area.Thank you

10/10 優異

Vanessa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Andrea-Front Desk Supervisor 於 2024年2月20日的回應
Thank you for taking time to provide a review from your recent stay with us. We are so glad that you enjoyed your stay and look forward to seeing you the next time you are in the Schaumburg area.Thank you

10/10 優異

Angela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Hotel very nice. Beds so comfortable and everything was clean! In the room and out! I would like to thank Andrea at the front desk for being welcoming, nice and polite. That is one thing I love to experience when traveling. We have put this Courtyard on our must stay list!
於 2024 年 1 月住了 2 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you Angela for your kind review. I am glad that you felt welcomed when you came into the hotel. We do pride ourselves on having the friendliest team in Schaumburg. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 不錯

Mohan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and clean
於 2023 年 12 月住了 2 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you for review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Richard

商務旅客
讚好：職員與服務
Key entry system old design with the need for new keys every time I returned to the hotel.
於 2024 年 1 月住了 3 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you for your perfect 5/5 review! We are glad to see you enjoyed your stay. In good news we are in talks to get our Mobile keys up and running in the near future. That will help with the key issues.Thank you

4/10 欠佳

Melisa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Service was good and it was clean, but didn't like limited towels in bathroom, no bathroom trash can, no towels in the pool area, no hot tub, no hair dryer in room, no microwave in room, heater was off- blew cold air so had to have temp up to 85 to create warmth.
於 2024 年 1 月住了 2 晚
Andrea Front Desk Supervisor 於 2024年1月16日的回應
Melisa,Thank you for your review. I am sorry to see that you had a less that memorable stay with us. We did have a very busy weekend and I apologize for the lack of towels in the pool area and no garbage can in the room. We will share with our staff your concerns to work on improving them. Thank you

10/10 優異

LITANYA

讚好：整潔度、職員與服務和住宿狀況
AWESOME
於 2023 年 12 月住了 2 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Amy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Amarbayasgalan

讚好：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

6/10 一般

Jose

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you for taking the time to provide your review to us. We see that you were only able to provide us a 6. We hope that you will come back and revisit us and let us showcase our hospitality to you.Thank you,

10/10 優異

Brea

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stat
I had an amazing stay at the hotel, the staff was very friendly!!! The room was clean very clean!!!!
於 2023 年 12 月住了 1 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you for taking the time to share your feedback. We are so pleased that you found our staff to be friendly and the hotel clean. We look forward to hosting you the next time that you are in the Schaumburg area.Thank you,

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Andrea Front Desk Supervisor 於 2024年1月22日的回應
Thank you for taking the time to write your review. We are so pleased to see that you were able to rate us a perfect 10. We look forward to seeing you on your next visit to the Schaumburg area.Thank you,

10/10 優異

真實旅客

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Andrea-Front Desk Supervisor 於 2024年2月20日的回應
Thank you for taking the time to provide us a review from your recent stay with us. Thank you for giving us a perfect 10! We are glad that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 優異

Lily

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Emerson Romero 於 2023年12月31日的回應
Thank you for your 10/10 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 優異

Patricia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Emerson Romero 於 2023年12月31日的回應
Thank you for your 10/10 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 優異

CANDICE (Mountain)

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The property is very nice and the price was super reasonable. Only complaint I would have is there was no outlet cover on the wall. If I had children I would not have wanted to stay in this room. Other than that everything was great!! Staff is awesome.
於 2023 年 12 月住了 1 晚
Emerson Romero 於 2023年12月31日的回應
Thank you for your 5/5 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 優異

Karen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel!!
Excellent hotel! Clean, updated and very friendly staff Claudia went out of her way to make us feel welcome and accommodated us in our every need We had four other family members also staying at the hotel and all of us had a great experience Would highly recommend and will definitely be back Thanks again to Claudia for making our three day stay so enjoyable!
於 2023 年 12 月住了 2 晚
Andrea Front Desk Supervisor 於 2023年12月27日的回應
Thank you for your 10/10 review. I am so pleased to hear that Claudia was able to provide you with a memorable stay. I will be sure to share this with the team. We look forward to seeing you the next time that you are in the Schaumburg area! Thank you

10/10 優異

Andrzej

讚好：職員與服務
於 2023 年 12 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年12月27日的回應
Thank you for your review and rating us a perfect 10! We are so glad that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 不錯

Erica

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年12月27日的回應
Thank you Erica for sharing your review. We are pleased to see that you had an enjoyable stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Maria

讚好：職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Emerson Romero 於 2023年12月23日的回應
Thank you so much for your kind review!We hope to see you again soon!

10/10 優異

Kim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年12月16日的回應
Thank you for your perfect 10 review. We are so pleased you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.

10/10 優異

Sara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for our needs. Woodfield mall, lots of restaurants, 10 min from Medieval Times, easy on/off expressway. Room was nice, pool was small but adequate for the kids.
於 2023 年 12 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年12月16日的回應
Thank you for taking the time to share you review. it looks like you enjoyed your stay and we were pleased to have you. We hope to see you again soon!

8/10 不錯

Sankar

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年12月16日的回應
Thank you for your review, It looks like you had a great stay. We look forward to seeing you again the next time that you are in the Schaumburg area.Thank you

10/10 優異

Andrew (mississauga)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love this place!!
於 2023 年 11 月住了 3 晚
Andrea Front Desk Supervisor 於 2023年12月16日的回應
Thank you for your kind review. Andrew, we are glad you love our hotel and we look forward to seeing you again soon.

10/10 優異

Sam

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall great
於 2023 年 11 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年11月20日的回應
Thank you for taking the time to provide your feedback. We are pleased that you were able to rate us a 10/10. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Meggi (Tolono)

於 2023 年 11 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年12月16日的回應
Thank you for taking the time to do a review. We are pleased you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Ken

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Andrea-Front Desk Supervisor 於 2023年11月5日的回應
Thank you for your 5/5 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 優異

Caitlyn

It was busy with only one person checking in but she was amazing and so nice
於 2023 年 10 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年10月22日的回應
Thank you for your kind words. I am so glad that you had a warm check in experience. I appreciate your kind words and will be sure to share with the team.Thank you

10/10 優異

Kathy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful place and friendly staff
於 2023 年 10 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年10月20日的回應
Thank you for taking the time to provide a review of your recent stay with us. We are so pleased that you enjoyed your stay and the team here. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Leslie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My only disappointment was I was unable get free coffee in the morning for my travel mug. I may have misunderstood the breakfast situation, however. The room, the front desk were all top notch!
於 2023 年 9 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年10月4日的回應
Thank you Leslie for your great review! I understand about the coffee as we all love our coffee here, too. We are so glad that you found our desk staff top notch we are very lucky to work with such talented individuals. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 優異

Harry

讚好：整潔度、職員與服務和住宿狀況
The staff was exceedingly friendly and professional. Everyone that we encountered took pride in their work and was dedicated to providing an outstanding experience for us. Especially the front desk and restaurant staff.
於 2023 年 9 月住了 1 晚
Andrea-Front Desk Supervisor 於 2023年10月4日的回應
Thank you for taking the time to provide such a kind review. We are so pleased that enjoyed the staff. We are very fortunate to have the pleasure to work with such dedicated, passionate individuals each and everyday. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 優異

Daniel

於 2023 年 10 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年10月22日的回應
Good Evening,Thank you for taking the time to write a review from your recent stay. We are very pleased that you were able to give us a 5/5. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Jeff

伴侶同遊
Great staff af front desk. Very pleasant and considerate.
於 2023 年 9 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年9月26日的回應
Thank you for your great review! We are so pleased that you found our front desk staff to be great! We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 優異

Travon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check-in was quick and easy. Hotel room was very clean. Staff was very accommodating. My wife and I Anniversary was the day of our stay and a staff member brought us a bottle of champagne, with wine glasses and a note saying Happy Anniversary which we really appreciated. We will definitely be staying here again the next we are in Schamburg.
於 2023 年 9 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年9月26日的回應
Thank you for taking the time to write a review and happy Belated Anniversary! We are so glad that you enjoyed yourselves while in our hotel. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 不錯

Gary

家人同遊
讚好：職員與服務和住宿狀況
They were very helpful
於 2023 年 9 月住了 3 晚
Andrea Front Desk Supervisor 於 2023年9月26日的回應
Thank you for your kind review, Gary. We are glad that you found our staff to be helpful. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 優異

Anuj

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpfull
於 2023 年 9 月住了 1 晚
Andrea-Front Desk Supervisor 於 2023年9月26日的回應
Thank you Anuj for your review. We are so pleased that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Dhara

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Andrea-Front Desk Supervisor 於 2023年9月20日的回應
Dhara,Thank you for scoring us a perfect 10. We are pleased to see that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 優異

Tynisha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I been coimg here i like the area.
於 2023 年 9 月住了 1 晚
Andrea Front Desk Supervisor 於 2023年9月20日的回應
Tynisha,Thank you for your great review. We are so happy you enjoyed your stay and look forward to seeing you on your next visit to the Schaumburg area.Thank you