大堂

伍德菲爾德夏姆堡君悅酒店的評價

4 out of 5
伍德菲爾德夏姆堡君悅酒店
1800 East Golf Rd, Schaumburg, IL

評價

8.0

很好

10 分評分,優異;1001 則評價中有 456 則" "
8 分評分,不錯;1001 則評價中有 249 則" "
6 分評分,一般;1001 則評價中有 134 則" "
4 分評分,欠佳;1001 則評價中有 79 則" "
2 分評分,很差;1001 則評價中有 83 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Yubi

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 12 月住了 4 晚

10/10 優異

Vonshay

於 2024 年 5 月住了 3 晚

10/10 優異

Jonathan Alexander Pagan

讚好:整潔度、職員與服務和住宿狀況
Nice
於 2024 年 5 月住了 2 晚

10/10 優異

Kristin

讚好:整潔度、職員與服務、設施服務和住宿狀況
The bed was comfortable.
於 2024 年 5 月住了 1 晚
D'Otis M. 於 2024年5月14日的回應
Thank you for taking the survey. Come see us again soon!

10/10 優異

Ruth

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They had a fire alarm incident that was very disturbing.
於 2024 年 5 月住了 1 晚
D'Otis M. 於 2024年5月14日的回應
Sorry for the disruption of the fire alarm. It was not planned, someone smoked in the room causing the alarm to goff. Going forward we will do a better job at informing our guest so they are aware of the situation and what to do next.

6/10 一般

luciano

於 2024 年 4 月住了 3 晚

6/10 一般

aleksejus (Chicago)

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
D'Otis M. 於 2024年5月14日的回應
Thank you for staying with us and doing the survey. Your feedback is important to us. Please next time let us know specifically so we can better serve you for next time.

8/10 不錯

BASSAM

讚好:整潔度、職員與服務和住宿狀況
Staff were nice and facility were in very good condition, the thing that i didn’t like that my room have no view at all the only window were shaded not sure why!!! And the breakfast not worth the charge, very limited selection.
於 2024 年 4 月住了 3 晚
D'Otis M. 於 2024年5月14日的回應
Thank you very much for staying with us and doing the survey. Your feedback is very important to us. Going forward we see what could've been done better.

10/10 優異

Mackenzie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the atmosphere and what the property had to offer
於 2024 年 4 月住了 1 晚
D'Otis M. 於 2024年5月14日的回應
Great to hear! Can't wait to host you again!

8/10 不錯

Shannon

於 2024 年 4 月住了 2 晚

10/10 優異

Erika

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The night concierge was very helpful!
於 2024 年 4 月住了 1 晚
D'Otis M. 於 2024年5月14日的回應
Excellent! We will be sure to past this one. The pleasure is always ours.

10/10 優異

Juan (Zapopan)

於 2024 年 4 月住了 3 晚
D'Otis M. 於 2024年5月14日的回應
Thank you for taking the survey. Please come see us again soon.

10/10 優異

Steven

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Solid 3 star hotel!
於 2024 年 4 月住了 1 晚
Klaudia Mitera 於 2024年4月22日的回應
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 優異

Marylynn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property, bathroom needs updating but other then that no complaints
於 2024 年 4 月住了 1 晚
Klaudia Mitera 於 2024年4月22日的回應
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 優異

Odile

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean rooms. Great service and staff.
於 2024 年 4 月住了 2 晚
Klaudia Mitera 於 2024年4月22日的回應
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

8/10 不錯

Tracey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were friendly & helpful. Bathroom was small and showing age.
於 2024 年 4 月住了 1 晚
Klaudia Mitera 於 2024年4月22日的回應
Thank you for taking the time to review your most recent experience with us. We are in the process of remodeling our bathrooms and we look forward to hosting you whenever your travels bring you to the Chicagoland area.

4/10 欠佳

Kelsi

於 2024 年 3 月住了 2 晚
Klaudia Mitera 於 2024年4月4日的回應
Dear Kelsi, Thank you for taking the time to review our property. Creating a memorable and unique experience that our guests will always remember is our goal and it looks as if we have fallen short in your case. We would love to hear additional feedback on how we can better serve you in the future.

8/10 不錯

michael

家人同遊
讚好:整潔度、職員與服務和設施服務
property is aging, rooms need a facelift.
於 2024 年 3 月住了 2 晚
Klaudia Mitera 於 2024年3月28日的回應
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

6/10 一般

Kelsi

商務旅客
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Under construction that was extremely loud and interrupted the conference I was attending.
於 2024 年 3 月住了 1 晚
Klaudia Mitera 於 2024年3月28日的回應
Thank you so much for taking the time to let us know about your most recent experience. We would like to apologize for all of the construction noise that has taken place during your stay with us. It was an interruption of your sleep, concentration and working hours.We would like to share with you what that construction was working towards: remodeling and revamping our guest room bathrooms, so that we can have a better overall product to offer valuable customers such as yourself. By telling you the reason for this inconvenience, we hope you will look more charitably on the disruption of your daily lives.Thank you for your patience and understanding. We apologize again for any problems this caused you. We would love to host and serve you again once the construction has been completed.

8/10 不錯

Matthew

多人同遊
讚好:整潔度、職員與服務和設施服務
One of the elevators broken on a convention weekend causing some delays getting to and from the rooms. Other the. That was great.
於 2024 年 3 月住了 4 晚
Klaudia Mitera 於 2024年3月28日的回應
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the elevator experience a malfunction during your stay. We completely understand how frustrating it can get having to wait longer than expected and for that we are truly sorry. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

8/10 不錯

Nicholas

於 2024 年 3 月住了 2 晚
Klaudia Mitera 於 2024年3月28日的回應
Thank you for taking the time to review your most recent experience with us. We are very glad that you enjoyed yourself and we look forward to hosting you again whenever your travels bring you to the Chicagoland area.

6/10 一般

Thomas D

家人同遊
讚好:整潔度和職員與服務
於 2024 年 2 月住了 3 晚
Klaudia Mitera 於 2024年2月22日的回應
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

2/10 很差

Calvin

商務旅客
讚好:職員與服務
不滿:設施服務
The lobby was inundated with families camped out and wholly indifferent to the other guests. Screaming children raced up and down the corridors while parents slept on the chairs and couches. I never saw one staff member even attempt to gain control over the situation. This was not a hotel but a circus. I will never stay at this property again.
於 2024 年 2 月住了 1 晚
Klaudia Mitera 於 2024年2月22日的回應
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

8/10 不錯

Luke (Carmel)

家人同遊
讚好:職員與服務
Nice property. Could stand to do a little bathroom remodeling. Staff was great. Rooms were as advertised.
於 2024 年 2 月住了 2 晚
Klaudia Mitera 於 2024年2月13日的回應
Thank you for taking the time to review our property. We are glad that you enjoyed your experience. We are also excited to announce that we have begun on property remodel and the bathrooms are included! We are excited to host you again once the remodel is complete.

8/10 不錯

tyler

讚好:整潔度、職員與服務和住宿狀況
Very nice property
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年2月12日的回應
Thank you so much for taking the time to let us know about your most recent experience at our property. We are very glad you enjoyed yourself and are excited to host you again!

10/10 優異

Charlyn

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was very accomodating to my request for a late check out. My only complaint was the parking lot behind the hotel is not very well lit. I am a women taveling alone & I felt unsafe back there
於 2024 年 2 月住了 2 晚
Klaudia Mitera 於 2024年2月12日的回應
Hello, Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent experience and look forward to welcoming you whenever your travels bring you back to the Chicagoland area.

2/10 很差

Susan

商務旅客
讚好:整潔度和住宿狀況
不滿:職員與服務
No water in shower terrible customer service
Great location, not able to take shower as no water!!! Front desk staff did not help nor did they apologize. No compensation offered and very rude. Would not recommend due to service even though place was nice.
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年2月6日的回應
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that there was no water in your shower. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

6/10 一般

Noelle

家人同遊
不滿:設施服務和住宿狀況
We were not told the pool was closed and found out when we arrived.
於 2024 年 2 月住了 1 晚
Klaudia Mitera 於 2024年2月6日的回應
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the pool was out of service during your visit. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

2/10 很差

Presly

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
We were extremely disappointed with the Hyatt Regency. There was water damage to the walls in the bathroom in our room. The pool was out of service, the restaurant was understaffed, then they made a mistake on our dinner order. The room service in the morning was so slow in delivering our order we did not have enough time to eat it because it came too close to the hotels check out at 11:00 am. Then when we checked out I went to use the men's room in the lobby and found diarrhea all over the toilet seat and the stench in the bathroom was so overwhelming that I had to immediately leave.
於 2024 年 2 月住了 1 晚
Klaudia Mitera 於 2024年2月6日的回應
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry for the issues that you experienced. These are not customary of our hotel and I would like to assure you they are a one off experience. I want to apologize on behalf of everyone for this experience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

6/10 一般

Johanna (Des Plaies)

伴侶同遊
讚好:設施服務
Second time staying here but this time we got stuck with a bed that was so squeaky and uncomfortable.
於 2024 年 2 月住了 1 晚
Klaudia Mitera 於 2024年2月6日的回應
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the bed in your room was uncomfortable and loud. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

10/10 優異

James

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service and nice property
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月29日的回應
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

8/10 不錯

Kenneth

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Klaudia Mitera 於 2024年1月29日的回應
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 優異

Matthew S

於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月29日的回應
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 很差

Charles (Brooklyn Park)

於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年3月22日的回應
Charles, Thank you for taking the time to review your experience with us. We strive to provide a seamless experience for all of our guests wether they are away on business or a family vacation. It looks as if we have fallen short in your case. We are terribly sorry and we would love to hear feedback on how we could improve. Thank you again for your time.

10/10 優異

Alexis

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
.
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月24日的回應
Thank you for taking the time to review our property. We are glad you enjoyed yourself and look forward to welcoming you again when your travels bring you to the Chicagoland area.

10/10 優異

Maryna

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 7 晚
Klaudia Mitera 於 2024年1月22日的回應
Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed your experience and truly look forward to hosting you whenever your travels bring you back to the Chicagoland area.

10/10 優異

Joseph (Rockville Centre)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Big hotel that is almost labyrinthine. But friendly helpful staff, clean facilities. Nice sized pool for laps but fitness center is relatively small.
於 2024 年 1 月住了 2 晚
Kla 於 2024年1月22日的回應
Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent stay here with us and look forward to welcoming you back very soon.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Would go back
Really nice lobby, restaurant, bar area. Made you feel like you were in a nice place. Rooms were very clean but dated. Overall for a hockey tournament it was good. They gave us a banquet room for parents to play cards and drink our own beverages. Definitely would go back
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月18日的回應
Thank you for taking the time to review our property. We are glad that you enjoyed your time with us and look forward to welcoming you back whenever your travels bring you to the Chicagoland area.

6/10 一般

Alexander

商務旅客
讚好:職員與服務和客房舒適度
不滿:住宿狀況
I’ve stayed here on multiple occasions this time unfortunately the room had some issues the window ledge was full of water and rust spots all by the bathroom.
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

10/10 優異

Colleen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel stay experience
Beautiful hotel great service we really enjoyed our room definitely would recommend it and we would definitely come back
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 優異

Johanna (Des Plaies)

伴侶同遊
讚好:設施服務
It smelled nice and clean when I first walked in the lobby. I was greeted right away. The room is nice and clean.
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 優異

Allison

家人同遊
讚好:整潔度、職員與服務和住宿狀況
My MacBook Pro was left behind in the room and housekeeping looked for it and found it. The gentleman at the front desk gave me plates and silverware after the restaurant was closed. They gave me a towel to borrow to clean my car from the snow. Their customer service was superb. I will come back each chess tournament.
於 2024 年 1 月住了 2 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 優異

Sean

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome staff, super welcoming and friendly making it a comfortable and quick stay the best it could be
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 優異

Martha

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 優異

Songyuan

家人同遊
讚好:整潔度、設施服務和住宿狀況
good
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 優異

Eva

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was friendly and professional. The bartender was very polite and very friendly, great drinks!
於 2024 年 1 月住了 1 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 優異

Anne

讚好:整潔度、職員與服務、設施服務和住宿狀況
Was quiet and close to shopping and restaurants.
於 2024 年 1 月住了 2 晚
Klaudia Mitera 於 2024年1月17日的回應
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 優異

Martha

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Klaudia Mitera 於 2024年1月1日的回應
Thank you for taking the time to review our hotel! We are glad you enjoyed your experience and look forward to hosting you again.

2/10 很差

Guillermina

於 2023 年 12 月住了 3 晚
Klaudia Mitera 於 2023年12月24日的回應
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that your stay was anything but perfect. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

10/10 優異

James

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service and stellar property.
於 2023 年 12 月住了 1 晚
Klaudia Mitera 於 2023年12月24日的回應
Thank you for taking the time to review your stay at the Hyatt Regency. We are delighted you enjoyed your experience and look forward to hosting you whenever your travels bring you back to the Chicagoland area.