Dear Hechao,Thank you for taking the time to share your experience at our property regarding your recent stay. Your feedback is extremely valuable to the success of our hotel and providing the highest level of hospitality is our priority. Your experience rating is below our standard and we sincerely apologize for not meeting your expectations. Can you provide any additional information as to what made the stay dissatisfactory so we may address/improve guest experiences? Anything additional would be greatly appreciated.Thank you,

Dear Eric,Thank you for taking the time to share your recent experience at our property. We appreciate your positive feedback and relay the comments on to our leadership team. We hope that you would choose our property again if your travels ever bring you back in the area.Thank you

Thanks for the great review, Manraj! We are so glad you enjoyed your stay. We hope to see you again soon!

Dear Daniel,Thank you for taking the time to share your experience at the Renaissance Schaumburg. We appreciate your positive feedback and are delighted that you enjoyed your stay. We hope that you would choose to stay with us again if your travels ever bring you back in the area.Thank you,

Dear Leslie,Thank you for taking the time to share your experience at the Renaissance Schaumburg and the Schaumburg Public House. We will relay this feedback on to our leadership team and look forward to hosting again if your travels ever bring you back in the area.

Dear Daniel,Thank you for your feedback regarding your recent stay at the Renaissance Schaumburg. We are delighted to know that you found your stay satisfactory and look forward to hosting again if your travels ever bring you back in the area.Thank you!

Dear Michael, Thank you for taking the time to let us know about your experience while staying with us. Your experience of these issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk and engineering team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Alec ScintoAssistant Room Operations ManagerRenaissance Schaumburgalec.j.scinto@marriott.com(847) 303-4100

Dear Kevin,Thank you for taking the time to share your feedback at our property. We are delighted that you have enjoyed your stay and hope to host again in the future if your travels bring you back to the area.

Dear Anil,Thank you for your feedback regarding your stay at our property. We deeply appreciate your kind review as providing the highest level of hospitality is our mission. We hope to host again if your travels ever bring you back to the area.Thank you again!

Dear Patricia,Thank you for your taking the time to share your experience regarding your recent stay. We deeply appreciate your positive feedback and will relay it onto the rest of our team. We hope to host in the future if your travels ever bring you back in the area.Thank you,

Dear Elizabeth,Thank you for sharing your feedback regarding your stay at the Renaissance Schaumburg Hotel and Convention Center. We are so glad that you found your stay satisfactory and we hope you stay at our property again in the future if your travels bring you back in the area.Thank you,

Dear Dolores,Thank you for taking the time to share your experience at our hotel as we greatly appreciate your positive feedback. We hope to host again in the future if your travels ever bring you back in the area.

Dear Sonia,Thank you for taking the time to share your experience at our property. Providing the highest level of hospitality is our priority and we are delighted by your feedback rating. We hope to host you again if your travels ever bring you back in the area.

Dear Greg,Thank you for taking the time to share your experience at our hotel. We are so glad to hear you enjoyed your stay and hope to see you again in the future if you happen to be in the area. We will also share your feedback with the rest of our team and thank you again.

Dear Paola,Thank you for taking the time to share your feedback regarding your recent stay with us. We strive to provide the highest level of hospitality and will definitely relay this positive feedback to the rest of our team. We hope you are able to stay with us again in the near future.Thank you again!

Dear Paola,Thank you for taking the time to share your experience at our property. We are so delighted that you have enjoyed your stay and hope that you would choose our property if you are ever back in the area.

Dear Jordan,Thank you for taking the time to share your feedback regarding your stay with us. We are so happy to hear that your stay was exceptional and appreciate your comments. We will share your constructive feedback with our team to expand on our selections in room. We hope you stay with us in the future.

Thanks for the great review, Sarah! We are so glad you enjoyed your stay. We hope to see you again soon.

Dear Jennifer,Thank you for taking the time to share your feedback at our property. We are delighted that you found your stay satisfactory and hope you would choose our property if your travels bring you back in the area.

Dear Refugio,Thank you for taking the time to participate in the post-stay survey and giving us positive feedback. We are so glad to hear you enjoyed the layout of our property and were accommodated by our staff. We hope that you are able to visit us again in the near future!

Dear Cherrick,Thank you for your feedback as we are so glad to hear that you found your stay satisfactory. We hope you allow us to host your stay next time you are in the area.Thank you,

Dear Laura,Thank you for taking the time to share your experience rating for your stay. We will definitely relay this positive feedback to the rest of our team and hope you are able to stay with us in the future!

I recognize your time is valuable and truly appreciate the feedback you have taken the time to provide. You brought to our attention that an item of value in the room ending up missing during your stay. What you experienced does not reflect the standard of hospitality we strive to uphold here at the Renaissance Schaumburg Hotel and Convention Center, and I truly apologize that this occurred during your stay. I completely understand your frustration, and I would feel the same had I encountered a similar scenario with my items missing during a hotel stay.Please know that your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. We truly thank you, again, for taking the time to share your feedback as it helps us to recognize areas of opportunity for improvement.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

Good afternoon Carlos,Thank you for your positive feedback. We are glad that your experience using hotel services such as the shuttle were satisfactory and look forward to hosting in the future.

Jessica,Thank you for your glowing feedback as we hope to host the cheer competition again in the future. We appreciate you staying with us.

That is great to hear, Charity! We are so glad you enjoyed your stay with us. We hope to see you again soon.

Thanks for the great review, Amanda! We hope you stay with us again soon.

Thank you for sharing the details of your experience. Your review has given us some helpful insight as we continue to improve our services. We are glad to hear that overall, you enjoyed your stay. We hope we have the opportunity to better serve you in the future.

Dear Camilie,Thank you for the detailed explanation of your experience. We are so sorry to hear that handicap accessibility features were not properly cared for, especially in snowy, icy weather. We should have done a better. All your feedback has been shared with the leadership team of the hotel so that problem areas can be addressed. Thank you again for taking the time to leave a review and share your experience. We wish you the best in all your travels.

Thanks for the great review, Char. We are so happy you enjoyed your stay!

Good afternoon johnathon,Thank you for the positive feedback as we hope to host another reservation in the future.

Hi Justin. We are so sorry to hear that you had a poor experience at our hotel. If you would like to share more details about your stay, please feel free to email me at lyndsay.baldassarra@renaissancehotels.com. I hope that if your travels bring you to the area again, you give us the opportunity to better serve you. Best wishes in all your travels.

Thank you for sharing your experience, Erin. We are so happy to hear that you enjoyed your stay! We are looking forward to seeing you again!

Dear Annes,Thank you for your feedback as we are very glad that you have enjoyed your stay at the Renaissance Schaumburg. We hope to host again the future if you are in the area.

Thanks for the great rating, Alexandria! We hope to see you again soon!

Thanks for the great review, Rieli. We are so glad you enjoyed your stay with us!

Thanks for the 5 out of 5 rating, Israel! We look forward to seeing you, again!

Thank you for the feedback Carlanthony--we are delighted to hear you enjoyed your stay with us! We hope to see you again soon.

Stacy,Thank you for taking the time to share your experience at our property and we sincerely apologize for the inconvenience during your stay. We do host weddings at our property that can set up photoshoots if we contract those weddings at a certain business volume and can set up certain areas for photos with a sales/event manager. If the photoshoot is not set up with a room block, we do restrict guests from taking professional photos in the public spaces as it can interfere with the traffic of guests if not blocked off accordingly with a contracted event manager. We do apologize if this information was not communicated to you and we will relay this feedback to our leadership team to ensure we enforce our guidelines in a better manner. Thank you again for your response.

Hi Leland. Thank you for the feedback. We are sorry we missed refilling the shower soap. We are reminding our team of the importance of those details. It is so good to hear you otherwise enjoyed your stay. Best wishes in all your travels!

Thanks for the 10 out of 10 rating, Muhammad! We are so happy to hear that you enjoyed your stay.

Nicole, thank you for sharing your feedback regarding your recent stay with us. I truly apologize for the condition of the room you experienced as well as the issue with other guests being disruptive throughout your stay. Providing the highest level of hospitality is our priority, and the experience you've relayed to us is not our standard. I’ve shared your feedback with the rest of our leadership to ensure that we correct and improve the various areas we failed to deliver our best during your stay. In regard to the 50 per night incidental charge, please note that it can take up to 10 business days (excluding holidays) for any authorization holds to fall off. After 10 business days should you still see the charge remaining, please feel free to contact us and we would be more than happy to assist.Once again, thank you for taking the time to share your experience. We hope to see you again. Please let us know if there is anything we can do to make your next stay a memorable one.

Hi Michelle. Thanks for the feedback. I am so sorry for the confusion. The in-room coffee makers are designed to conveniently brew straight into the coffee cup. We hope that you will stay with us again when your travels bring you to Schaumburg.Best wishes.

Jaime,Thank you for your feedback as we are delighted that you have enjoyed your stay. We hope to host you again in the near future!

Thank you for the feedback. We hope to see you again soon.

Thanks for the 5 out of 5 rating! We are so happy to hear you enjoyed your stay with us.

Thank you so much for the 10/10. We hope to see you again soon!

Dear Rosemarie,Thank you for taking the time to share your experience at our property as we are delighted that you have enjoyed your stay. We will share this with the rest of the team and hope to host again in the future.Thank you again!

Thank you for taking the time to share your feedback rating regarding your stay. We are delighted that you enjoyed your time at the Renaissance Schaumburg and hope to host again in the future.