2/10 糟糕
Advait
2024年05月30日
不满意：员工和服务、服务设施、住宿条件和设施
We called the hotel to inquire about the free shuttle from the airport and were informed that the shuttle is available every half an hour. After several calls to the hotel and waiting for more than an hour, the shuttle finally arrived. However, the driver was rude and insisted that we needed to request shuttle service directly from the hotel, despite us doing so as soon as we arrived at the shuttle area at the airport. Additionally, the hotel only informed the driver about our request ten minutes prior. Moreover, when I purchased water from the vending machine at the hotel, it displayed a price of 2.5 dollars per bottle. I paid with my card, but upon checking my credit card statement the next day, I discovered that I was charged 6.5 dollars per bottle, totaling 26 dollars for four bottles. Furthermore, toothbrushes and toothpaste were not provided in the room, which is a basic amenity, especially when guests have to depart early in the morning for the airport.
Advait
2024 年 5 月入住 1 晚