Nice sea view and big room. Just near by the tram station and shopping centre, really convenient.
Miki
8/10 还可以
Ka Wing
与家人出行
2022年06月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ka Wing
2022 年 6 月入住 2 晚
8/10 还可以
真实旅客
2021年04月17日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
真实旅客
2021 年 4 月入住 2 晚
4/10 很差
Margaret
与家人及幼儿出行
2024年06月3日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We checked in late Friday. The check in staff were rude and not willing to explain the process for car parking or where the lifts were or any facilities. We knew we had breakfast but we weren’t advised this at check in nor where we told where the breakfast was served.
The breakfast on Sunday was far from pleasing. Saturday and Sunday our daughter wanted pancakes and both days the pancake machine said needs new mix, but neither day did any staff want to refill the machine. Sunday was pointless even attending breakfast. There was no juice/water available, there was a long wait on the hot foods as there was not enough staff to cook the food.
The restaurant check in staff were also unfriendly and very short to the point. We were not advised of seating arrangements at check in.
Overall we will not be coming to stay at The Novotel Surfers Paradise again and not will we be recommending it to family or friends.
Margaret
2024 年 5 月入住 2 晚
10/10 超赞
Jay
与配偶出行
2024年05月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast buffet was tremendous and rad.
Jay
2024 年 5 月入住 5 晚
10/10 超赞
Jean,Auckland
与家人出行
2024年05月31日
满意:清洁度、服务设施、住宿条件和设施
Everything was so close for shopping & restaurants. Facilities were fantastic.
Jean
2024 年 5 月入住 3 晚
2/10 糟糕
JASPREET
2024年05月27日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room wasn’t ready even on check in time . Staff was rude and
JASPREET
2024 年 5 月入住 2 晚
10/10 超赞
Domenic
2024年05月24日
满意:清洁度、员工和服务、住宿条件和设施
Excellent , quality hotel at a prime convenient location close to the best ,that surfers paradise has to offer ..i stayed for 14 nights and enjoyed being welcomed by the hotel staff..i was inpressed with the generous size of the room given for superior delux guests ...Will definitely stay again and coup some accor membership points and bonuses / discounts..