Maya on foh was amazing, a can do person.
Rooms that had air con not working, the second one had a problem with the safe and a lamp out
Lynn
2024 年 5 月入住 2 晚
10/10 超赞
Steve
商务旅客
2024年06月2日
满意:清洁度、员工和服务、住宿条件和设施
I’m a very fussy traveler and the staff were fantastic with me. the quality of cocktails was great, the bloody Mary’s maybe the best Iv had. The room was lovely, room service was even better, great range of food and drinks. This if definitely one of our new places to stay when in London. Many thanks Steve@ststoneworks.
Steve
2024 年 6 月入住 1 晚
10/10 超赞
Gerald
与家人出行
2024年06月2日
满意:服务设施
The staff make the difference.From Jojan on the front desk with his welcoming smile to the helpful and attentive waiters and waitresses and nothing was too much trouble for Chelsea and the housekeeping staff.
Gerald
2024 年 5 月入住 2 晚
10/10 超赞
Ruvarashe
2024年05月29日
满意:清洁度、员工和服务、住宿条件和设施
This hotel is absolutely gorgeous.l will give it a 10 out of 10.
Ruvarashe
2024 年 5 月入住 1 晚
8/10 还可以
Chris
2024年05月27日
满意:清洁度、员工和服务、住宿条件和设施
Chris
2024 年 5 月入住 1 晚
2/10 糟糕
Laura
与配偶出行
2024年05月26日
不满意:员工和服务、服务设施、住宿条件和设施
It was unique in the way staff bossed us around at a rather confusing time during a fire alarm.
With barely a muttered apology, we were herded around with barked orders at 12:15am and kept out of the hotel for an hour, as someone who paid for their room, i asked if any compensation would be offered for the terrible night and lack of sleep and was told no, at this point an apology was offered but it was 11 hours after the event.
Whilst i understand an alarm must be handled, it should be in an organised way, impacting your guests as little as possible while putting them at ease.
I will not be reccomending this hotel or any others in the group to anyone i know friends or business associates and will go as far to tell them exactly how we found the service to be lacking and serverly not guest focused
Laura
2024 年 5 月入住 1 晚
10/10 超赞
Richard
2024年05月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is excellent - facilities are superb and all staff members were polite, efficient and very helpful.