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关于伦敦树屋酒店的点评

4 out of 5
伦敦树屋酒店
Langham Place, Regent Street, London, England

点评

8.8

超赞

10 分 - 超赞。193 条好评，共有 300 条点评" "
8 分 - 还可以。57 条好评，共有 300 条点评" "
6 分 - 一般。26 条好评，共有 300 条点评" "
4 分 - 很差。11 条好评，共有 300 条点评" "
2 分 - 糟糕。13 条好评，共有 300 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

YUEN MAN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 16 晚
Team Treehouse 于 2020年09月10日 的回复
Thank you.

10/10 超赞

Nga Yan Yvonne

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good
The location is good, and the room is cool and comfortable.
2020 年 8 月入住 5 晚
Anastasia 于 2020年09月9日 的回复
Thank you!

10/10 超赞

Nag Yan Yvonne

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
2020 年 8 月入住 1 晚
Anastasia 于 2020年09月9日 的回复
Thank you so much!

10/10 超赞

Yuen Sha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A new gem in london city
We stayed treehouse hotel for 4days, its perfect, perfect location, perfect london city view and nice room!
2020 年 3 月入住 3 晚

10/10 超赞

真实旅客

2020 年 1 月入住 1 晚
Suzie 于 2020年01月31日 的回复
Thank you very much!

10/10 超赞

Annie

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a brief stay here and it was a convenient location to walking around oxford street. The hotel is cute and quiet and the room has a lot of charm and interesting touches. We got the room with the sit-in area by the window, which was lovely even though we didn't get a chance to sit there. The black out shades are so effective that we had no idea it was 10:30am when we woke up and thought it was still before sunrise! Rainfall showers were so lovely too.
2024 年 4 月入住 2 晚
Iulia 于 2024年04月30日 的回复
Thank you so much for your glowing review, Annie! We're absolutely thrilled to hear that the Treehouse Hotel London was a dreamy heaven for your getaway! It's wonderful to know that the blackout blinds helped you catch some much-needed ZZZs and became a highlight of your stay. Can't wait to welcome you back for more fabulous experiences on your next London visit!

10/10 超赞

Aaron

2024 年 4 月入住 3 晚
Team Treehouse 于 2024年05月18日 的回复
Hi Aaron,Thank you for choosing Treehouse London and for taking the time to rate your stay. Hope to see you again soon.

10/10 超赞

alison，Monmouth Junction

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The staff, each and everyone was very very helpful, always had a smile. The restaurants (Medera and the Nest) was exceptional ! Cuisine, flavors, the hostesses, the host ...everything about the hotel was FANTASTIC!!! Room was awesome, great view!
2024 年 4 月入住 4 晚
Tatenda 于 2024年04月22日 的回复
Hi Alison. Thank you for taking the time to leave a feedback following your recent stay with us. We hope to see you again very soon. Team Treehouse

10/10 超赞

Katherine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location!
2024 年 4 月入住 5 晚
Iulia 于 2024年05月2日 的回复
Thank you so much for your wonderful review, Katherine! We're absolutely thrilled to hear you enjoyed this getaway at our oasis! Can't wait to welcome you back for more fabulous experiences on your next London visit!

10/10 超赞

Tara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful and unique hotel. Close to shopping, dining, and transportation. All of the staff was very friendly and helpful. Would definitely stay here when we come to London again.
2024 年 3 月入住 4 晚
Alexandros 于 2024年04月8日 的回复
Hi Tara! Thank you so much for this amazing review! We are thrilled to see that the team made you feel at home. We can't wait to welcome you back!

10/10 超赞

KELLY

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the look and design of the hotel and how convenient it was to get anywhere in London.
2024 年 3 月入住 3 晚
Iulia 于 2024年03月31日 的回复
What a delightful review, thank you, Kelly! We're thrilled to hear you had a wonderful stay with us. Our team takes pride in delivering exceptional experiences, and your kind words truly warm our hearts.We hope to see you again very soon!Treehouse Team xx

10/10 超赞

camlin

2024 年 3 月入住 4 晚
Anastasia 于 2024年04月11日 的回复
Thank you for your wonderful rating!

10/10 超赞

Andrew

2024 年 2 月入住 1 晚
Iulia 于 2024年02月18日 的回复
Hello Andrew, Thank you for taking the time to leave such a wonderful feedback for us. I am happy to see that the team made you feel at home. We look forward to welcoming you back very soon.

10/10 超赞

Hazem

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is my second time staying at this hotel and it was excellent - especially the staff. At registration, I was graciously greeted by Magdalena, Iulia and Joanos. They answered all my questions are were very friendly. Massive shoutout to Alex and Jackson for helping me out during a time I needed assistance. Excellent staff that are managing this hotel and I will certainly come back to stay. This is my go-to hotel when in London. Mr. Eldine
2024 年 2 月入住 8 晚
Alexandros 于 2024年02月12日 的回复
Hi Hazem,Thank you for taking the time to leave such a wonderful feedback for us. I am happy to see that the team made you feel at home. We look forward to welcoming you back very soon.

10/10 超赞

Ella

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Praise!
Only praise to this hotel except for the small detail that there were no umbrellas to borrow by the entrance :) (rainy London) Thank you for all kindness, good service and excellent rooms!
2024 年 2 月入住 3 晚
Alexandros 于 2024年02月12日 的回复
Hi Ella,We can't thank you enough for this amazing review! We are thrilled to see that you had a good time with us. Regarding the umbrellas, we keep some for our guests on the 15th floor by the reception. However, thank you for your feedback and we will keep some downstairs as well in the future. We look forward to welcoming you back very soon.

8/10 还可以

Henrik

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Centralt 5 min gang til Oxford Circus.
Super godt hotel, venligt personale og flot udsigt fra værelserne som alle ligger fra 9-14 etage. Hyggelig restaurant på 15. etage og Rooftop på 16. etage med 360 graders udsigt over hele London. Grundet højden hører man ikke trafikken. Kun 5. min gang til Oxford Circus station og 9 min gang til Bond Street station, så er man dækket ind på de fleste linjer. Alt shopping starter ved Oxford Circus. Og teater distriktet er lige rundt om hjørnet.
2024 年 1 月入住 3 晚
Iulia 于 2024年01月29日 的回复
Thank you for taking the time to leave a review following your recent stay with us, Henrik. We are extremely happy to see that you have enjoyed your stay at our London oasis. We are looking forward to welcoming you back. The Treehouse Family +

10/10 超赞

Jonathan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel
2024 年 1 月入住 4 晚
Tatenda 于 2024年01月29日 的回复
Thank you for taking the time to leave a review following your recent stay with us, Jonathan. We are extremely happy to see that you have enjoyed your stay with us. We are looking forward to welcoming you back. The Treehouse Family +

6/10 一般

sara

满意：员工和服务，清洁度
2024 年 1 月入住 2 晚
Iulia 于 2024年01月29日 的回复
Thank you for your feedback, Sara! We will make sure to action accordingly for the future!

10/10 超赞

Barbara

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful decor, delicious restaurants, comfy bed and delightful staff!
2024 年 1 月入住 6 晚
Anastasia 于 2024年01月26日 的回复
Thank you for your wonderful feedback!!

10/10 超赞

Lydia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dizzying bliss by the BBC
A short two night stay. Key for us was my 80th at old mother is a smoker and we needed a place where she could sit and smoke. The lift system was a bit confusing at first but we soon rolled with it. Fab roof top 360 view smoking zone and if not inclined for heights, there is a very nice sheltered small smoking area in front of the hotel. Breakfast and light menus are fab for restoring the body and extremely comfortable beds for a great night sleep.
2024 年 1 月入住 2 晚
Anastasia 于 2024年01月26日 的回复
Thank you for this wonderful feedback, we cannot wait to have you back!

10/10 超赞

Catherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Welcome to your home away from home
My flight arrived 2.5 hours late. I ended up at the hotel at midnight. When my taxi pulled up the bell man was already outside to help me with the bags and had them removed while I was paying the taxi. Further, the staff had already, without my asking, upgraded me to a large suite. Upon check in my bags were taken to my room and placed while I was still at the front desk - no one asked for tip. Once in my room I instantly felt at home, very warm and welcoming atmosphere. I stay in a lot of hotels each year, from Ritz Carlton’s to Sheratons; never have I had such an amazing and genuine welcoming. Great city views, friendly staff and impeccable service.
2024 年 1 月入住 2 晚
Anastasia 于 2024年01月26日 的回复
Thank you for this beautiful review Catherine! We really hope you will be back again soon!

10/10 超赞

Ruggero

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Anastasia 于 2024年01月26日 的回复
Thank you for your great rating!

10/10 超赞

Fredrik

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Anastasia 于 2024年01月26日 的回复
Thank you for this wonderful rating!

10/10 超赞

Marlene

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was good and we felt very safe in this hotel
2023 年 12 月入住 5 晚
Iulia 于 2023年12月28日 的回复
Thank you so much for choosing Treehouse London, Marlene!We are really happy you have had a great experience with us and we can't wait for you to make more special memories with us in the future.Lots of love, Treehouse Team

10/10 超赞

Arno

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What a perfect hideout in a perfect spot. We loved the window couch. Great to hang out and it shapes a lot of space in the room. Lots of seating and storage spots in the room as well. Staff is super friendly and helpful. A continental breakfast would be a nice addition though. Room service was good.
2023 年 12 月入住 4 晚
Iulia 于 2023年12月28日 的回复
Thank you so much for choosing Treehouse London, Arno!We are really happy you have had a great experience with us and we can't wait for you to make more special memories with us in the future.Lots of love, Treehouse Team

10/10 超赞

EDWARD

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 12 月入住 2 晚
Iulia 于 2023年12月9日 的回复
Hi Edward, Thank you for taking the time to leave a review following your recent stay with us. I am happy to see that you have enjoyed your stay with us overall. The Treehouse Family +

6/10 一般

Ken

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
2023 年 12 月入住 2 晚
Iulia 于 2023年12月9日 的回复
Hi Ken, Thank you for taking the time to leave a feedback following your recent stay with us. We highly appreciate it and we will look into improving your future visits. Best regards, Iulia

10/10 超赞

Jennifer

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the location and the quirk of this special spot…..staff was lovely as well.
2023 年 11 月入住 4 晚
Anastasia 于 2023年11月28日 的回复
Thank you so much for this wonderful review! We hope to welcome you back again soon!

10/10 超赞

Matthew

2023 年 11 月入住 4 晚
Iulia 于 2023年11月20日 的回复
Hi Matthew,Thank you for taking the time to leave such a wonderful feedback for us! We hope to welcome you back very soon.

10/10 超赞

Christopher

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This truly is a unique property. The decor is imaginative and fun and the room very spacious and clean. The hotel is within walking distance of tube stations and if you are an avid walker, many of the main areas and attractions. Definitely consider The Treehouse on your next visit to London!
2023 年 10 月入住 7 晚
Team Treehouse 于 2023年11月8日 的回复
Hi Christopher,Thank you for taking the time to leave such a wonderful feedback for us! We hope to welcome you back very soon.

10/10 超赞

Lukasz Jan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Such a uniquely designed resort. Perfect location. Amazing service. Looking forward to staying again
2023 年 9 月入住 2 晚
Team Treehouse 于 2023年11月7日 的回复
Hi Lukasz,Thank you for taking the time to leave a review for us and for your kind words. We hope to see you again very soon!

8/10 还可以

Juliette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
Team Treehouse 于 2023年10月31日 的回复
Thank you for taking the time to leave a review for us ,Juliette!

6/10 一般

Simon

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice but small room and expensive
There’s lots to like with quirky styling, super comfy bed, spotlessly clean and very friendly team. However, I was shocked at how small the room was and you don’t get a lot for your money in terms of facilities compared to other hotels charging premium rates. The ground floor team were very friendly but they were more like very friendly bouncers rather than a helpful concierge. Everything we asked for - e.g. an umbrella, spare tea bags - had to be obtained from the reception on the top floor which was a real faff. The staff at Madera need some training. They lacked confidence, finesse and one of them was so laid back and casual it was bordering on faulty towers - asked for a menu and he brought the drinks menu not food, asked for water and he forgot, asked for the bill to charge to room and took paper bill off clipboard and chucked pen at table rather than just handing me the bill on the mini clipboard it should have been presented on. Felt very clumsy and amateur. The receptionist to the restaurant was inaudible and meek and seemed flustered handling three people checking in for their reservation. Weak service overshadowed the nice food.
2023 年 10 月入住 2 晚
Team Treehouse 于 2023年10月30日 的回复
Hi Simon!Thank you for taking the time to leave a review. We appreciate your feedback and I will pass it to the relevant department to improve for the future. Best regards,

10/10 超赞

Carlos

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were given a very small room at first by the night staff, we wondered if it was the same that we paid for because it looked so different from the pictures in Expedia, but they said it was the right category and they could not change us because the hotel was full. We stayed there for that night and were woken by very loud construction work being done right outside our window since 8am. So we decided to go talk to the day shift to see if something could be done. They were so nice and helpful, they changed us right away to a much better, much bigger room (that looked like the one we actually saw on the website) and we did not have problems with the noice for the other 4 nights we stayed there. Thank you so much for that, we really enjoyed the hotel, they turned a potentially very bad experience into a wonderful one.
2023 年 10 月入住 5 晚
Team Treehouse 于 2023年11月1日 的回复
Hi Carlos!Thank you for taking the time to leave such a wonderful feedback for us. I am glad you have enjoyed your stay and we hope to welcome you back soon!

10/10 超赞

Carsten

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
Team Treehouse 于 2023年10月23日 的回复
Hi Carsten,Thank you so much for taking the time to leave a review and for your amazing rating. We hope to welcome you back very soon.

6/10 一般

Claudia

与配偶出行
满意：员工和服务，清洁度
Interesting concept, and beautiful views from the restaurant and roof top bar. A must see. Unfortunately, the noise level is terrible if you are on the floor below the restaurant. Also, the elevator wait is always very long.
2023 年 10 月入住 3 晚
Team Treehouse 于 2023年10月21日 的回复
Hi Claudia,Thank you for taking the time to leave a review for us. We appreciate your feedback and I will pass it to the relevant departments. Thank you again!

6/10 一般

Eva

满意：清洁度、住宿条件和设施、客房舒适度
Nice hotel but not worth the money
Nice hotel but roomy although comfortable was poky & overlooked, so we had to have shutters down all the time. Also, there is construction work going on outside even on a Saturday. Assistance from Reception staff was very hit & miss, some were great but others were totally indifferent
2023 年 10 月入住 2 晚
Team Treehouse 于 2023年10月12日 的回复
Hi Eva,Thank you for taking the time to leave a review for us. I will pass your feedback to higher management. Thank you again!

10/10 超赞

Claudio

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 6 晚
Iulia 于 2023年10月9日 的回复
Thank you a million times for your glowing feedbackWe can't wait to welcome you back again soon!

10/10 超赞

Carol

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 6 晚
Iulia 于 2023年10月2日 的回复
Thank you so much for choosing Treehouse Hotel as your home away from home.We are delighted to hear that you have had a lovely stay with us!We absolutely cannot wait to welcome you back again!

2/10 糟糕

jungeun

2023 年 9 月入住 3 晚
Treehouse London 于 2023年10月3日 的回复
Hi there, Could we please ask the reason for your score? Thank you!

10/10 超赞

Amy

商务旅客
满意：清洁度、员工和服务、客房舒适度
Amazing hotel!
Incredible stay! Will only be staying here when I visit London. They were friendly and accommodating. Hotel was clean and comfortable. Usually with hotels, there’s something I’m unhappy with or grossed out about, but not here. Restaurants are so good and rooftop bar is very cool.
Reception
Reception
View from room
Pine & Gin cocktail
2023 年 9 月入住 3 晚
Iulia 于 2023年10月1日 的回复
Wow, thank you a million times for your fantastic review! We're absolutely thrilled that our friendly staff, pristine rooms, and fantastic facilities made your stay delightful.Your appreciation means the world to us, and we look forward to welcoming you back soon!

10/10 超赞

Kelly

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Iulia 于 2023年09月30日 的回复
Thank you for your wonderful feedback :) We hope to welcome you back again soon!

8/10 还可以

Jason

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 3 晚
Anastasia 于 2023年09月18日 的回复
Thank you for your wonderful rating!

10/10 超赞

Anna，Seattle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay - thanks so much.
Anastasia 于 2023年09月15日 的回复
Thank you so much for your wonderful feedback!

2/10 糟糕

Sally Hopson

满意：清洁度
不满意：客房舒适度
Not for us!
I think I might be a bit too old to stay here, if you want to sleep at the hotel don’t bother, the rooftop bar is in fact a rooftop nightclub and the bass kept me up til late, we were then woken by staff preparing for breakfast service at 6am Sunday morning moving chairs on the floor above. We also waited an hour for a room service order of a bottle of wine, just an all round disappointment
2023 年 9 月入住 1 晚
Iulia 于 2023年09月11日 的回复
Thank you for your feedback and we are extremely sorry to hear that you were disappointed with your stay. Please rest assured that your feedback is carefully taken into consideration and we are looking into solving the issues mentioned. Thank you again!

8/10 还可以

Justina

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good service and nice rooms but some bits missing
The hotel still has scaffolding around when I’ve been told that it’s done. Service overall was amazing, front desk extremely nice and helpful and everyone did a great job. Rooms were really nice. One thing was that I couldn’t find a socket for the hairdryer in the bathroom (looked everywhere) so had to do it by the bed with no mirror which was uncomfortable. There’s no night curtains so the lights from the buildings will be shining through and also if you like to sleep Longer the sun will be 1st thing that wakes you. Also I was woken up by breaking glass sound (even tho I was in the 9th floor) as I think the bins were taken out somewhere outside so it was extremely loud. Overall it’s nice but can have bits that will get to you.
2023 年 9 月入住 1 晚
Iulia 于 2023年09月11日 的回复
Thank you Justina for your kind words and our deepest apologies for the inconveniences faced during your stay with us. I can guarantee you that all the feedback provided will be considered and actioned upon as guests’ satisfaction is our main priority. We will make sure your next stay will be without fault, even more tremendous and just as personalised :)

10/10 超赞

Ben

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great rooftop bar and perfect location near soho
2023 年 8 月入住 2 晚
Team Treehouse 于 2023年08月26日 的回复
Thank you so much for your lovely review!

2/10 糟糕

Jaswant

满意：清洁度
不满意：客房舒适度，员工和服务
Poor Customer Service
Unfortunately, I write with disappointment of the experience that my partner and I had at our recent stay at the treehouse in London. We stayed 13/08/23 - 16/8/23. In summary, there was a collective of poor experiences. 14/08/23 - we were woken up at approximately 06:00 from what sounded like breaking bottles and glass, informed the desk (duty manager?) Returned from our day out in the late afternoon and the coffee machine had malfunctioned with water all within the tray. The coffee machine and tray was replaced. 15/08/23 - we were woken up at approximately 08:00 from what sounded like drilling directly beneath us, informed the desk (duty manager?). Thank you the drilling stopped. 16/08/23- we were woken up at approximately 06:00 from what sounded like breaking bottles and glass - informed the desk (duty manager?) he was extremely non-empathetic, rude on the phone, hung the phone up on myself as the guest staying at the hotel. Spoke to him in person, and was very arrogant and rude again. The lift doors appear to not function correctly and can close on you when entering or leaving the lift, the lift doors collided with us getting in and out at least three times in total. Duty manager informed, however, no understanding, no- empathy, poor customer service.
2023 年 8 月入住 3 晚
Iulia 于 2023年09月1日 的回复
Thank you for your feedback and we are extremely sorry to hear that you were disappointed with your stay. Please rest assured that your feedback is carefully taken into consideration and we are looking into solving the issues mentioned. Thank you again!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super!
staff are very friendly and all facilities are super lovely. View is not very perfect to see all of london, but it is nice when he weather is good. its just like... I will stay whenever I visit London.
2023 年 7 月入住 4 晚
Anastasia 于 2023年08月8日 的回复
Thank you so much for this wonderful review! We cannot wait to welcome you back again soon!

8/10 还可以

Ben

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
construction
2023 年 7 月入住 3 晚
Anastasia 于 2023年07月31日 的回复
Apologies for this!