Lotte New York Palace

4.5 star property
Luxury New York hotel in Manhattan with a full-service spa

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Lotte New York Palace

Lobby lounge
Terrace/patio
Exterior
Plasma TV, pay films
Lobby lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Bar
    Bar
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
The price is HK$4,232
Price available on 2024/11/16
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Room options

Available filters for rooms
Showing 30 of 30 rooms

Suite, 1 King Bed, Accessible, Tower (Corner)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 1210 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Signature Suite, 1 King Bed, Accessible (Palace)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 1160 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Palace, King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 790 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 King Bed (Palace)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 1160 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
  • 465 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, Corner (Corner with Pantry)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 1210 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - double
  • 655 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Studio, 2 Queen Beds, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 655 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 2 Double Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Family Suite, Multiple Beds (Palace, King and Two Doubles)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - queen
Premium bedding
  • 765 sq ft
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Premier Room, 1 King Bed, Accessible, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Corner (Corner)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
2 bedrooms
Blackout curtains
  • 1675 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 2 Double Beds, Accessible, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Room, 2 Double Beds, Accessible, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Tower (King)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 1065 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Corner (Corner)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 1210 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - double
  • 655 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Double Beds, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Premier Room, 1 King Bed, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Palace Studio Suite King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 405 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Family Suite, Multiple Beds (Palace, 2 Kings)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - queen
Premium bedding
  • 765 sq ft
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Similar properties

About the area

Map
455 Madison Ave, New York, NY, 10022

What's nearby

  • 5th Avenue - 3 min walk
  • Rockefeller Center - 7 min walk
  • Grand Central Terminal - 10 min walk
  • Broadway - 11 min walk
  • Times Square - 13 min walk

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • LaGuardia Airport (LGA) - 25 min drive

Restaurants

  • ‪Essen Slow Fast Food - ‬3 min walk
  • ‪Inside Park at St Bart's - ‬3 min walk
  • ‪Toasties - ‬1 min walk
  • ‪Empellon - ‬3 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Lotte New York Palace

Luxury family-friendly hotel near 5th Avenue
Located close to Rockefeller Center and Grand Central Terminal, Lotte New York Palace provides shopping on-site, a coffee shop/cafe and a garden. Indulge in a body scrub, a body treatment and a manicure/pedicure at The Palace Spa, the on-site spa. Be sure to enjoy a meal at Gold Room, the on-site restaurant. In-room WiFi (surcharge) is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Limo/town car service, full breakfast (surcharge) and free bike hire
  • Valet parking (surcharge), express check-out and supervised childcare (surcharge)
  • Tour/ticket information, a banquet hall and meeting rooms
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 909 rooms boast comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with designer toiletries and hairdryers
  • Plasma TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Restaurants on site

  • Gold Room
  • Villard
  • Pomme Palais

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 11 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 23 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 90 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Palace Hotel New York
New York Palace Hotel
New York City Palace Hotel
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

Is Lotte New York Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 11 kg per pet. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Lotte New York Palace?

As of 31 Oct 2024, prices found for a 1-night stay for 2 adults at Lotte New York Palace on 16 Nov 2024 start from HK$4,231.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Lotte New York Palace?

Valet parking is available for USD 90 per day.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Lotte New York Palace?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Lotte New York Palace located?

This family-friendly New York hotel is located in the entertainment district, within a 10-minute walk of 5th Avenue, Rockefeller Center and Grand Central Terminal. Broadway and Central Park are also within 15 minutes. 51 St. Station and 5 Av.-53 St. Station are within a 5-minute walk.

Lotte New York Palace Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 753 out of 1155 reviews" "
Rating 8 - Good. 201 out of 1155 reviews" "
Rating 6 - Okay. 113 out of 1155 reviews" "
Rating 4 - Poor. 50 out of 1155 reviews" "
Rating 2 - Terrible. 38 out of 1155 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

gary, memphis

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed in both rooms and suites at The Palace numerous times and have had great experiences. However, there were housekeeping issues (our room was never served one day, though we requested it three times throughout the day!), and the staff was quite indifferent to that situation, and every question or request. Not sure what has caused this unfortunate change.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Oct 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST HOTEL IN NY
Stayed 5 nights in Oct 2024

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location

8/10 Good

jeremy

Liked: Cleanliness
I like the property but its out dated no longer a 5 star
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeff, Lancaster

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an awesome location walking distance to Rockerfeller Center and shopping. The restaurant is great. The only downside to this hotel is the hostess at the restaurant was rude and did not make for a good first impression. Other than that great place.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, comfortable rooms, and incredibly well located!
Stayed 3 nights in Oct 2024

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention to detail. Provided additional room amenities we requested at no charge … refrigerator and teapot. All great attitudes and fast service.
Stayed 1 night in Oct 2024

10/10 Excellent

Maria Rocio Santos

Stayed 4 nights in Sep 2024

10/10 Excellent

Michael Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Oct 2024

2/10 Terrible

Ying

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THERE WAS BED BUGS ON THE BED.
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized room and excellent location.
Stayed 3 nights in Oct 2024

8/10 Good

Laurence

Liked: Cleanliness, staff & service, amenities
The hotel rooms are little dated when it comes to decor.
Stayed 1 night in Oct 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Amenities
The Hotel did not honor the reservation and we had to stay in a different hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ashley, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Towers! The room was big, two closets, large shower and comfortable bed. We had a technical issue and someone came up within ten minutes to fix it, and the housekeeper went above and beyond to be friendly and helpful. The room did get warm at night. The repair person changed the filter, which helped, but we assumed the air wouldn’t go below 68 because it is typically cooler in NYC at this time of year. Overall, we had a wonderful experience and hope to stay here going forward. Absolutely recommended!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Guy Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, great view, excellent hotel.
Stayed 5 nights in Oct 2024

8/10 Good

Sam, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Professional staff but expected more from housekeeping from a 4.5 star.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick trip
Stayed 2 nights in Oct 2024

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was awesome!
Stayed 3 nights in Oct 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, super convenient location. The downside is there is ALWAYS extend wait times at the concierge for check in and check out. Always incredibly busy and lined up around the corner.
Stayed 2 nights in Oct 2024

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and location!
Stayed 3 nights in Oct 2024

10/10 Excellent

Yekaterina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property overall with a beautiful patio
Stayed 3 nights in Jul 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot - wonderful large rooms . Excellent customer service.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Stayed 4 nights in Sep 2024