Hi Jen,We are happy to hear that you had a positive experience during your time with us, and we are grateful for your review. Our team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Hi Kunsheng-san,We are happy to hear that you had a positive experience during your time with us, and we are grateful for your review. Our team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Hi Yuyun san, We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our facilities, and services. My team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations. Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
10/10 超赞
KA HO
与家人及幼儿出行
2024年01月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
nice staff and delicious breakfast, kitchen and washing machine fit my family needs for long holiday tirp
KA HO
2024 年 1 月入住 5 晚
Jon the GM 于 2024年01月21日 的回复
Hi Ka Ho,Thanks for your kind comments and review regarding your stay with us. Hope to welcome you back again soon.
10/10 超赞
Tsocheng
与家人出行
2023年10月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tsocheng
2023 年 10 月入住 4 晚
Jon the GM 于 2023年10月31日 的回复
Hi Checng-san,Thanks for your review regarding your stay with us. Hope to welcome you back again soon.
10/10 超赞
wai hung johnny
2023年10月22日
wai hung johnny
2023 年 7 月入住 6 晚
Jon the GM 于 2023年11月18日 的回复
Hi Wai-san,Thanks for your review regarding your stay with us. Hope to welcome you back again soon.
10/10 超赞
Wing chiu
2023年10月8日
Wing chiu
2023 年 10 月入住 2 晚
Jon the GM 于 2023年10月18日 的回复
Wing Chiu-san,Thanks for your review regarding your stay with us. Hope to welcome you back again soon.
10/10 超赞
LITING
与家人出行
2023年08月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
LITING
2023 年 8 月入住 4 晚
Jon the GM 于 2023年09月4日 的回复
Hi Liting,Thanks for your generous rating regarding your stay with us. Hope to welcome you back again soon.
10/10 超赞
真实旅客
团体旅客, 商务旅客
2023年08月9日
满意:清洁度、员工和服务、客房舒适度
真实旅客
2023 年 8 月入住 2 晚
Jon the GM 于 2023年08月10日 的回复
Thanks for your kind comments and generous rating regarding your stay with us. Hope to see you again soon.
Dear Mr. Lam,Thank you for taking the time to share your review of our hotel. We genuinely appreciate your feedback, and we apologize for any inconvenience you experienced during your stay regarding the room condition.At Fraser Residence Osaka, we strive to provide exceptional service, and it is disheartening to learn that we fell short of your expectations in this regard. Rest assured, your comments have been shared with my operations team, and we are taking immediate steps to address the issues you mentioned to ensure that such incidents do not recur. Please do not hesitate to contact me if you have any further feedback or concerns.
10/10 超赞
Mei-Ying
2023年08月7日
Mei-Ying
2023 年 8 月入住 2 晚
Jon the GM 于 2023年08月10日 的回复
Hi Mei-Ying,Thanks for your kind comments and generous rating regarding your stay with us. Hope to see you again soon.
8/10 还可以
karen
2023年07月28日
满意:清洁度、员工和服务、住宿条件和设施
karen
2023 年 7 月入住 2 晚
Jon the GM 于 2023年07月30日 的回复
Hi Karen,Thanks for your kind review regarding your stay. Hope to see you again soon.
10/10 超赞
Kwong Kin
与家人及幼儿出行
2023年07月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient location , nearby Namba Station.
Kwong Kin
2023 年 7 月入住 7 晚
Jon the GM 于 2023年07月26日 的回复
Hi Kin-san,Thanks for your kind comments regarding your stay. Hope to see you again soon.
Hi Hsin Jan,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
8/10 还可以
Io tek
与家人出行
2023年07月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Io tek
2023 年 7 月入住 3 晚
Jon the GM 于 2023年07月14日 的回复
Hi Lo Tek,Thanks for your kind review regarding your stay. Hope to see you again soon.
10/10 超赞
Wai cheung
2023年04月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wai cheung
2023 年 4 月入住 2 晚
Jon the GM 于 2023年04月25日 的回复
Hi Wai-san,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your generous rating. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
10/10 超赞
Mang Che Kathy
与家人出行
2023年03月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location is absolutely convenient and Namba Station is just nearby. The staffs are so nice and speaking well English which is more easy to communicate. Room is clean and comfort. Overall , it is excellent.
Dear Ms. Mang Che KathyThank you very much for staying with us and sharing your feedback.Your valuable feedback will be shared with the whole team.We hope we will have another chance to serve you again.
10/10 超赞
YIHUNG
2023年02月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
YIHUNG
2023 年 2 月入住 3 晚
Jon the GM 于 2023年04月25日 的回复
Hi Yihung,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your generous rating. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!Homani Arigatogozaimasu!
Dear Yao-kun,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your generous rating. I have also noted your comments on our shortcomings and will review with the respective department managers. I apologize on behalf of the hotel if this had negatively affected your stay.Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!Homani Arigatogozaimasu!
10/10 超赞
SIU CHUNG
与家人出行
2023年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SIU CHUNG
2023 年 1 月入住 5 晚
Jon the GM 于 2023年04月25日 的回复
Hi Chung-san,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your generous rating. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!Homani Arigatogozaimasu!
10/10 超赞
真实旅客
与家人出行
2023年01月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
大阪首選
地點方便,無論購物、飲食、觀光都非常方便,酒店有家的感覺,最適合一家大小入住。
真实旅客
2022 年 12 月入住 3 晚
Akane Kawamura 于 2023年01月29日 的回复
Dear Guest,I would like to personally thank you for staying with us at Fraser Residence Nankai Osaka during your recent visit to Osaka.We look forward to welcoming you back to your home away from home in the heart of Osaka.Kind regards,Akane KawamuraFront Office Supervisor
8/10 还可以
Wan-Ling
2023年01月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The rooms are old-fashioned style. There are washer, microwave, and electric stove in the room. Though not having a chance to use those appliances, they must be handy if staying in the hotel for multiple days.
The bed and pillows are comfortable. The room is very quiet even it's close to busy streets and shops.
The hotel is located to Namba station, which is very convenient to travelers with heavy luggages.
Wan-Ling
2023 年 1 月入住 1 晚
Front office 于 2023年01月19日 的回复
Dear Wan-LingThank you for choosing Fraser Residence Nankai Osaka. We appreciate you taking time to share your experience at Fraser Residence Nankai Osaka. Your kind words were shared with the whole team with great appreciation. We hope to welcome you back on futures travel.Akane kawamura
8/10 还可以
Ching Yin
与配偶出行
2023年01月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
每次到訪大阪都會入住該酒店,因為房內有洗衣機及煮飯爐,地點很方便
Ching Yin
Front office 于 2023年01月19日 的回复
Dear Ching YinThank you choosing Fraser Residence Nankai Osaka. we look forward to welcoming you back to your home away from home in the heart of Osaka. Kind regards, Akane Kawamura
10/10 超赞
Shuiman
2022年12月28日
Shuiman
2022 年 12 月入住 2 晚
Akane Kawamura 于 2022年12月29日 的回复
Dear Shuiman,Thank you choosing Fraser Residence Nankai Osaka .I do hope to have the opportunity to welcome you back again soon.Kind regards,Akane KawamuraSenior Client Relations Executive
10/10 超赞
真实旅客
与家人出行
2022年12月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2022 年 12 月入住 2 晚
Akane Kawamura 于 2022年12月24日 的回复
Dear guest,Thank you choosing Fraser Residence Nankai Osaka We look forward to welcoming you back to your home away from home in the heart of Osaka.Kind regards,Akane KawamuraSenior Client Relations Executive
8/10 还可以
Kin Wai Alan
2022年12月16日
Kin Wai Alan
Jon the GM 于 2023年04月25日 的回复
Hi Alan,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your generous rating. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!Homani Arigatogozaimasu!
10/10 超赞
Kin Wa
2022年12月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kin Wa
2022 年 12 月入住 7 晚
Akane Kawamura 于 2022年12月24日 的回复
Dear Kin Wa,Thank you choosing Fraser Residence Nankai Osaka We look forward to welcoming you back to your home away from home in the heart of Osaka.Kind regards,Akane KawamuraSenior Client Relations Executive
10/10 超赞
真实旅客
与家人出行
2022年12月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Location is great, next to Namba station, the room is clean and spacious
真实旅客
2022 年 12 月入住 4 晚
Akane Kawamura 于 2022年12月24日 的回复
Dear guest,Thank you choosing Fraser Residence Nankai Osaka We look forward to welcoming you back to your home away from home in the heart of Osaka.Kind regards,Akane KawamuraSenior Client Relations Executive
8/10 还可以
Shotaro
商务旅客
2022年12月8日
满意:清洁度、员工和服务、住宿条件和设施
With a washing machine, it is ideal for long stays. It was nice to be able to see the beautiful sunrise and trains. Shopping was convenient, and although it was a little far away, there was a cheap supermarket, and I could cook by myself, so it was comfortable.
The only disappointment was that the morning meal venue felt a little narrow compared to the number of guests at the hotel, depending on the time of day. I want to stay here again.
Shotaro
Akane Kawamura 于 2022年12月26日 的回复
Dear Shotaro,We can not thank you enough for the precious time you have spared to share this lovely review about your experience with us.We look forward to welcoming you back to your home away from home in the heart of Osaka.Kind regards,Akane KawamuraSenior Client Relations Executive
8/10 还可以
Hiu Tung
2022年12月7日
满意:清洁度、员工和服务、服务设施
Hiu Tung
8/10 还可以
YEUNG CHUN
与家人出行
2022年11月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
房間寛闊
但隔音一般,會聽到鄰房煮食時的聲音
YEUNG CHUN
2022 年 11 月入住 1 晚
Akane Kawamura 于 2022年12月3日 的回复
Dear Yeung,Thank you for choosing Fraser Residence Nankai OsakaWe can not thank you enough for the precious time you have spared to share this lovely review about your experience with us.We look forward to welcoming you back again soon. Kind regards, Akane KawamuraSenior Client Relations Executive
8/10 还可以
Ho Yin
2022年11月22日
满意:员工和服务,清洁度
Ho Yin
2022 年 11 月入住 6 晚
Jon the GM 于 2023年04月25日 的回复
Hi Yin-san,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your generous rating. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!Homani Arigatogozaimasu!
10/10 超赞
Ying Nui Edith
2022年11月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
服務態度
前枱職員及經理服務和態度一流。房間設備齊全,應有盡有。
Ying Nui Edith
2022 年 11 月入住 2 晚
Akane Kawamura 于 2022年12月3日 的回复
Dear Ying Nui Edith,Thank you for choosing Fraser Residence Nankai OsakaWe can not thank you enough for the precious time you have spared to share this lovely review about your experience with us.We look forward to welcoming you back again soon. Kind regards, Akane KawamuraSenior Client Relations Executive
10/10 超赞
真实旅客
2022年11月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The location of the hotel is convenient. Our room washing machine has a technical problem which could not dry the clothings. The Senior Client Relations Executive Akane Kawamura is very helpful for solving the problem. The only thing is very difficult to book the hotel.
真实旅客
2022 年 11 月入住 6 晚
Akane Kawamura 于 2022年12月3日 的回复
Dear Guest,Thank you for choosing Fraser Residence Nankai OsakaWe can not thank you enough for the precious time you have spared to share this lovely review about your experience with us.We look forward to welcoming you back again soon. Kind regards, Akane KawamuraSenior Client Relations Executive
8/10 还可以
ho shan
与家人出行
2022年11月16日
满意:清洁度、住宿条件和设施、客房舒适度
ho shan
2022 年 11 月入住 2 晚
Akane Kawamura 于 2022年12月3日 的回复
Dear ho shan,Thank you for choosing Fraser Residence Nankai OsakaWe can not thank you enough for the precious time you have spared to share this lovely review about your experience with us.We look forward to welcoming you back again soon. Kind regards, Akane KawamuraSenior Client Relations Executive
10/10 超赞
Man
与配偶出行
2022年10月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
location and good breakfast, spacious room
Man
2022 年 10 月入住 4 晚
Anoura 于 2022年10月22日 的回复
Dear Man,Greetings from Fraser Residence Nankai Osaka.Thank for sharing your recent stay experience. It is a pleasure to read that you like the location, breakfast and room.We hope to welcome you back on futures travel.Kind regards,Anoura NgaosyvathnOperations Manager
8/10 还可以
Lai Mei
2020年02月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
接待員能說一口流利英語,溝通很順利。
拿酒店餐券到日式餐廳吃早餐,可惜不太好吃。
Lai Mei
2020 年 2 月入住 2 晚
Anoura 于 2020年03月9日 的回复
Dear Lai Mei,
Thank you for choosing Fraser Residence Nankai Osaka. We look forward to welcoming you back again soon.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager
10/10 超赞
真实旅客
2020年02月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2020 年 2 月入住 5 晚
Anoura 于 2020年02月24日 的回复
Dear Guest,
Thank you for choosing Fraser Residence Nankai Osaka. I do hope to have the opportunity to welcome you back again soon,
Kind regards,
Anoura Ngasoyvathn
Front Office Manager
10/10 超赞
hung yin
与家人出行
2020年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
交通很方便,從機場坐南海鐵電下車就在旁邊
hung yin
2020 年 1 月入住 4 晚
Anoura 于 2020年02月7日 的回复
Dear Hung Yin,
Thank you for choosing Fraser Residence Nankai Osaka. We look forward to welcoming you back again soon.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager
10/10 超赞
Tsocheng
与家人出行
2020年01月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location and great room.
Tsocheng
2020 年 1 月入住 2 晚
Anoura 于 2020年02月7日 的回复
Dear Tsocheng,
Thank you for choosing Fraser Residence Nankai Osaka. We look forward to welcoming you back.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager
10/10 超赞
Tsocheng
与家人出行
2020年01月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location and comfortable room
Location is very good. It is less than 100 meters away from Namba station. Very convenient on dining and shopping. The room is very cozy and clean. And, it is also equipped with a small kitchen. I had a great stay there. It will be my first choice next time I visit Kansai Area.
The breakfast is in western style. Probably that is not my favorite. I will choose room with no breakfast next time. You have no problem to find all sorts of breakfast nearby.
Tsocheng
2020 年 1 月入住 2 晚
Anoura 于 2020年01月29日 的回复
Dear Tscheng,
It is a pleasure to read that you like the location and the room facilities.
We look forward to welcoming you back again soon.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager
Dear Michelle ,
Thank you for the review via Expedia. Welook forward to welcoming you back to your home away from home in the heart of Osaka.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager
Dear Wei,
Thank you for sharing your recent stay experience! We look forward to welcoming you back again soon.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager
10/10 超赞
HUNGYU
与家人出行
2020年01月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
地點好,服務好,房內設施很齊全,非常適合家庭旅遊居住
HUNGYU
2020 年 1 月入住 1 晚
Anoura 于 2020年02月7日 的回复
Dear Hungyu,
Thank you for choosing Fraser Residence Nankai Osaka. We look forward to welcoming you back.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager
10/10 超赞
WEI-CHING
与家人出行
2020年01月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
WEI-CHING
2019 年 12 月入住 2 晚
Anoura 于 2020年02月7日 的回复
Dear Wei Ching,
Thank you for choosing Fraser Residence Nankai Osaka. We look forward to welcoming you back.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager
10/10 超赞
Nga Sin Juno
与家人出行
2019年12月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend for family
Family trip to Osaka with a 5 years old boy, the room is spacious with a tiny kitchen , staffs can speak very fluent English and are all very helpful. Location is perfect which is just few mins walk to metro, shopping malls with many restaurants. The only thing is very limited choice for breakfast (semi set menu), which may not be suitable for small kids.
Nga Sin Juno
2019 年 12 月入住 3 晚
Yosuke Fujisaki 于 2020年01月21日 的回复
Dear Nga Sin Juno,
Thank you for choosing Fraser Residence Nankai Osaka. Looking forward to see you again soon.
Kind regards,
Yosuke Fujisaki
Senior Client Relations Executive
10/10 超赞
真实旅客
与家人出行
2019年12月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
spacious and tidy
Good location
Washing machine is not running smoothly (cannot completely dry the clothes)
真实旅客
2019 年 11 月入住 2 晚
Yosuke Fujisaki 于 2020年01月21日 的回复
Dear Guest,
Thank you for choosing Fraser Residence Nankai Osaka. Looking forward to see you again soon.
Kind regards,
Yosuke Fujisaki
Senior Client Relations Executive
10/10 超赞
WAI YUEN
2019年11月21日
WAI YUEN
2019 年 11 月入住 1 晚
8/10 还可以
Mei Yee
与家人出行
2019年11月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mei Yee
2019 年 11 月入住 4 晚
Anoura 于 2019年11月30日 的回复
Dear Mei Yee,
Thank you for choosing Fraser Residence Nankai Osaka. We look forward to welcoming you back again.
Kind regards,
Anoura Ngaosyvathn
Front Office Manager