When I booked on Expedia, the property listed that breakfast was included, but when I arrived I was told it was not.
I was also told that there was a $50 deposit per night and my credit card was to be charged that deposit, which would be refunded in full if I didn't charge anything (that's no way to welcome a Hilton Honors AX member).
Carol Marie
2024 年 6 月入住 6 晚
4/10 很差
Steve
与家人出行
2024年06月11日
满意:员工和服务
不满意:住宿条件和设施,清洁度
It was in an area where we could pay a small fee and use the subway to get to things.
The hotel room did not look like the pictures. It was pretty run down.
Steve
2024 年 6 月入住 2 晚
10/10 超赞
Jeremy
2024年06月9日
满意:清洁度、员工和服务、住宿条件和设施
Jeremy
2024 年 6 月入住 1 晚
10/10 超赞
Kathryne
与家人出行
2024年06月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Honestly, best staff experience in years!
Kathryne
2024 年 5 月入住 3 晚
8/10 还可以
Stan
与家人出行
2024年06月2日
满意:员工和服务、服务设施、住宿条件和设施
The room needs updated. The carpet was worn in places. The wallpaper was coming off in places.
Stan
2024 年 6 月入住 1 晚
4/10 很差
Christopher
与家人及幼儿出行
2024年05月28日
不满意:清洁度、员工和服务、住宿条件和设施
I wouldn’t stay here again. Room was old, had a SLOW moving tub and was very run down. Breakfast not included. ALOT of vagrants roaming the property outside and one came in the lobby this morning and it took the front desk a very long time to react. Staff seemed overwhelmed and overworked so it was always a hassle for them to respond to simple things like an extra pillow (our room was short on pillows and sheets for the pull out couch).
No parking available (parking in the hotel was full) so the front desk provided an overflow lot option but for only 1 night. When asked what I could do for my second night of stay the front desk said if parking is still unavailable on the property you can use the over flow lot again and get your ticket validated. When I went to get the 2nd night validated they gave me a hard time.
Only 2 of the elevators worked when I stayed there (last week of May 2024) so you will WAIT for a while practically half your trip waiting for an elevator).
Sheets were dirty and we found a half eaten sandwich in the pull out couch. GROSS. For the money stay down the street at the Marriot or spend a few extra bucks for something closer to more restaurants and downtown as this property is on “the edge of downtown”. Will never stay here at this property again. Felt very nickel and dimes with no care for basic guest service. STAY SOMEWHERE ELSE.