2/10 糟糕
Zhirui
团体旅客
2023年09月13日
不满意：清洁度、服务设施、住宿条件和设施
The hotel is EXTREMELY not clean. There were bed bugs on our mattress and I got bitten badly. After we examined the mattress, we also noticed a huge stain at the end of the bed, couldn't tell if it's coffee or blood. The front desk assistant manager Sage was helpful in that she helped us get our payment back and moved us to the Hampton Court hotel next door after we reported the bed bug issue. But still--I have never lived in a hotel where there were bedbugs, even in motels that are $50 dollars a night. Imagine how irresponsible this hotel is--giving dirty mattress and bed bugs to customers, which forced us to sanitize all our stuff to avoid brining bed bugs home. It's not only hurting me physically, as I am having serious allergic reactions to the bites, but also huge time cost in cleaning and moving around. Also, the hotel is next to a park, which is basically a homeless camp.
