Staff was nice but very incompetent. We checked in at 10am and was told our rooms were not ready and that they would text us. Gave credit cards and IDs and completed check in. No text ever came. Called once and was told rooms are not ready. We decided to go back around 3 pm and the agent said they never checked us in and asked for credit cards again and then said all of our cards are declining. Even when I showed them the charge on my card they refused to accept it. Another hour wasted just waiting for them to figure it out. Finally got the room keys and they were not the type of rooms we requested. They offered to buy us a drink from the bar but instead of crediting the room they said come down and get one of us and we will go to the bar with you. What? Are we kids? We didn’t even get the free drink because when we came down there was a shift change and they had no idea what we were promised. Very unprofessional property. I travel for work and am a diamond member at Hilton and I’ve never experienced such a horrible process.
Edna
2024 年 5 月入住 3 晚
10/10 超赞
Janet R
与配偶出行
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very accommodating and we loved our deluxe king room. Just wish the weather was a little better. :)
Janet R
2024 年 5 月入住 3 晚
10/10 超赞
Joshua R
与家人出行
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very kind staff, awesome experience
Joshua R
2024 年 5 月入住 3 晚
10/10 超赞
Asyata
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Most amazing property I’ve been too in awhile. Definitely will be back.
Asyata
2024 年 5 月入住 1 晚
8/10 还可以
Janette,Duvall
与家人出行
2024年05月25日
满意:清洁度、服务设施、住宿条件和设施
Great location pleasant lobby onsite dining nice room
Janette
2024 年 5 月入住 1 晚
10/10 超赞
BECCA
2024年05月24日
满意:清洁度、员工和服务、住宿条件和设施
BECCA
2024 年 5 月入住 1 晚
10/10 超赞
Annette
与配偶出行
2024年05月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was cozy and exceptionally clean. The staff was very friendly and helpful.
Annette
2024 年 5 月入住 2 晚
10/10 超赞
Christine
与家人出行
2024年05月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing door staff.
Christine
2024 年 5 月入住 1 晚
10/10 超赞
Kristen
2024年05月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very cool and beautiful hotel great rooms great price