The location is great and near to DT Vancouver. But only thing I don’t like is sound isolation.
真实旅客
2019 年 2 月入住 2 晚
10/10 超赞
Viktoriya,Monroe
2024年06月7日
Viktoriya
2024 年 5 月入住 2 晚
10/10 超赞
KEN OR JUDY
2024年05月31日
满意:清洁度、员工和服务、住宿条件和设施
KEN OR JUDY
2024 年 5 月入住 1 晚
6/10 一般
shannon
与配偶出行
2024年05月28日
满意:清洁度、服务设施、住宿条件和设施
Upon check in, the room was not ready for us and it was after 6pm. We waited about 15 min before it was ready. They compensated us $100 for the inconvenience but that still seemed inadequate. When asking for our room to be turned down, we also asked for the soap in the shower to be filled since it was out however that was not done. The room did not have a fridge/freezer, just a yeti cooler that you have to fetch ice for. The facilities were very pretty and the bed was lovely. The casino was a nice convenience for entertainment.
shannon
2024 年 5 月入住 2 晚
10/10 超赞
Brad
2024年05月27日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful property in an amazing location.
Brad
2024 年 5 月入住 1 晚
8/10 还可以
Terrie
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Hotel is nice but there are a few service things they need to tighten up.
Terrie
2024 年 5 月入住 5 晚
2/10 糟糕
YU-PIN
与家人出行
2024年05月24日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
On the 3rd night of our stay, my parents’ phone charger was missing after our room was cleaned (USB C cable). There was a charger left behind that was not compatible with our phones (Lightning cable) and the cord was plugged in the opposite side of the bed that our charger was originally plugged in when we left the room. We brought this the front desks attention immediately.
They said the housekeeper didn’t take it but would replace our cord for us. They commented that the housekeeper has an iPhone 14 (which uses a lightning cable not USB C).
My parents were given a used and dirty cable to use – we cleaned the cord twice with alcohol pads and it was still dirty.
Our problem isn’t the cost of the cord but the lack of management with housekeeper – they commented that employees aren’t supposed to charge their personal phones in hotel rooms – based on what happened it seems like the housekeeper was charging their phone during cleaning and accidentally took the wrong cord. They may not want to admit that they were doing so as it’s against employee policy, but if they had admitted as such then we wouldn’t be as upset as we are now (in addition to the subsequent responses from several managers).
Several mishaps happened after (including claiming to do investigation but the incorrect date/time of footage reviewed were given, acknowledging they wouldn’t call my dad after hours but still interrupted his sleep, promising to email/call me after check-out to follow-up but didn’t).
YU-PIN
10/10 超赞
James
与家人出行, 商务旅客
2024年05月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Top notch location, with excellent staff and facilities.