Terrible check in experience - nobody there and unfriendly when did arrove
Philip
2024 年 5 月入住 1 晚
6/10 一般
Janace
2024年05月20日
不满意:住宿条件和设施,员工和服务
The female desk clerk was pleasant and she tried to be helpful. We were put in their secondary building which was a real dump. We booked two beds and were given one. When we asked that the beds be pulled apart, we were advised that the chamber maids were gone. The man who brought us extra sheets refused to pull the beds apart and rudely stated that it’ll get done “tomorrow” and then he walked away. The separation of the beds became our issue. Ugh! The shower was so small and inconvenient. The upside, the breakfast was good and the restaurant staff members were pleasant.
Janace
2024 年 5 月入住 1 晚
10/10 超赞
Anna
2024年05月15日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful room. Lots of steps though.
Anna
2024 年 5 月入住 1 晚
6/10 一般
Jamie
2024年05月7日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
I was directed by Google to the old Marco Polo hotel however this one has no reception or staff on site (except cleaners at times). I pressed the buzzer and told to go to the new Marco Polo hotel (about 60 metres) to checkin and then come back to the old hotel for my room. Breakfast is also back in the new hotel.
The new Marco Polo hotel is still called Gallery Rooms on Google and other hotel websites. The new hotel looks very nice inside although I didn’t see the rooms.
Unfortunately my room was in the old hotel. Even on the outside it looks dirty and uninviting. The rooms were of a good size but that’s it. Firstly there is a lot of noise both from outside and inside. Secondly the shower is a joke. It is so small and the shower head is a small stream. The room had a fridge with drinks to purchase but the fridge wasn’t on so they were all warm. Who would pay 3 euros for a warm can of Coca Cola? There is no kettle or tea/coffee and not even tissues.
The hotel is a 3 star but at the very low end. To be fair, the hotel was in a convenient location and breakfast was great. However I would recommend booking Gallery Rooms instead.
Jamie
2024 年 5 月入住 2 晚
10/10 超赞
Atul
与配偶出行
2024年04月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Located conveniently on a quiet street. Easy walking distance to Verona centre and train station. Staff really friendly and helpful. Rooms cleaned daily. Our room had a fridge and hairdryer. Really pleased with our stay. Would recommend to anyone.