The staff was very attentive. The hotel is a great location. The two initial rooms window view were an alley with trashed piled up and the back of apartments. Thankfully, we were moved to better rooms with city view the next day. The view is unacceptable for the price of rooms. Check in was at 3pm, but we did not get chrcked in until after 4pm due to the hitel did not have linen. We did not receive additional linien until the next day. The sleeper sofa was broken and almost folded my nephew up in the bed. The staff was very accommodating, but the Director of Operations was on site and when inform of the issues, he was unconcerned and condescending. Special thank you to Antonece, Angela, Diamond and the maintenance staff.