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Reviews of Staybridge Suites Bangkok Thonglor, an IHG Hotel

4.5 out of 5
Staybridge Suites Bangkok Thonglor, an IHG Hotel
101 Soi Sukhumvit 55 (Thonglor Road), Khwaeng Khlong Tan Nuea, Khet Watthana, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 212 reviews" "
Rating 8 - Good. 47 out of 212 reviews" "
Rating 6 - Okay. 14 out of 212 reviews" "
Rating 4 - Poor. 5 out of 212 reviews" "
Rating 2 - Terrible. 6 out of 212 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stewart, Middle Cove

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in May 2024
Response from May on 14 May 2024
Dear Stewart Thank you for your feedback, we appreciate in this.Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Yufeng

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and services, spacious and clean room
Stayed 7 nights in May 2024
Response from May on 14 May 2024
Dear YufengThank you for you feedback, we appreciate in this. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from Millie Staybridge Suites Team on 7 May 2024
Dear Matthew,Thank you for taking the time to tell us about your experience at Staybridge Suites BANGKOK THONGLOR.We truly appreciate your feedback! It's fantastic to hear that you found our staff's attention to be excellent, and that you were pleased with the cleanliness and comfort of our rooms. We strive to provide exceptional service and accommodations for our guests, and we're thrilled that we were able to meet your expectations. Thank you for choosing us, and we look forward to welcoming you back in the future!Welcome Home & Best Regards,

10/10 Excellent

Joseph, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well kept. Staff is very friendly and helpful.
Stayed 1 night in Mar 2024
Response from May on 25 Mar 2024
Dear Joseph Thank you for your feedback, we appreciate in this. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Kelli

Beautiful and clean! Hard to get a taxi to take us where we wanted to go because of the streets with limited U-turn areas.
Stayed 3 nights in Mar 2024
Response from May on 26 Mar 2024
Dear KelliThank you for your feedback, we appreciate in this.Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest experience Manager

10/10 Excellent

Sui Jan Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are polite, attentive, information and well-mannered and make guests feel welcome.
Stayed 4 nights in Mar 2024
Response from Julie on 22 Mar 2024
Dear Sui Jan Judy,Thank you for taking the time to tell us about your experience at Staybridge Suites BANGKOK THONGLOR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Ms. Papassara S., Duty Manager

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from May on 12 Feb 2024
Dear ShawnaThank you for high score feedback, we appreciate in this and we hope to welcome you back to Staybridge Bangkok Thonglor soon. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay great service
Impeccably clean rooms, daily housekeeping service, nice full FREE breakfast with lots of food choices, weekly happy hours with free appetizers, wine, beer soft drinks. Rooftop pool with gorgeous view. Nice onsen for relaxing after a day out. Friendly staff. I highly recommend.
Stayed 12 nights in Jan 2024
Response from May on 7 Feb 2024
Dear Kim Thank you for your feedback, we appreciate in this. Welcome Home & Best Regards, Ms. Natnciha Y (May)Guest Experience Manager

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A greet stay in a greet hotel. Our room was large and airy with a great view. The bed was very comfortable and the betheom large. Rhe staff was very helpful. The breakfast was very good . An outstanding stay in all regards.
Stayed 1 night in Jan 2024
Response from May on 7 Feb 2024
Dear Stewart Thank you for your feedback, we appreciate in this and we hope to welcome you back to Staybridge Suites Bangkok Thonglor soon.Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

DAYRO, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around an excellent stay. Pets are allowed, plenty of food options nearby, good breakfast, rooms have all what you might need (even a washer/dryer)
Stayed 2 nights in Jan 2024
Response from Tubtim on 25 Jan 2024
Dear Dayro,Thank you for taking the time to review us. We are glad that you had an enjoyable stay with us. We hope to see you again soon!Welcome Home & regards,Ms.TubtimDuty Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thong Lor Soi 55. Great area
4 year anniversary coming up. Siper location near BTS Thong Lor. / on one of Sukhumvit’s main “soi” that is actually a boulevard. Pool and hot soak On Sen wjoer in room so it caters to bother east and west. Breakfast is solid and from 6:30-10:00. Then restaurant turns into a coffee club w light meals and codfwe. Nice setup. I would stay here again.
Stayed 2 nights in Jan 2024
Response from May on 22 Jan 2024
Dear Sir/ Madam Thank you for your feedback, we appreciate in this and we hope to welcome you back to Staybridge Suites Bangkok Thonglor soon. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Sopheap

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and staff was great
Stayed 4 nights in Jan 2024
Response from Tubtim on 15 Jan 2024
Dear Sopheap,Thank you for taking the time to review us. We are glad that you had an enjoyable stay with us. We hope to see you again!Welcome Home & regards,Ms.TubtimDuty Manager

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for a perfect family vacation
The hotel is amazing for the price. The view from our window is beautiful! Hotel is very clean and service is very good. We love the "den" (lounge area) and the pool area. The location of the hotel is just perfect. It's in a trendy and vibrant neighborhood full of restaurants and massage houses. (Love the Thai massage!) I wish the breakfast buffet had more selections. It's not bad but could use some improvement.
Stayed 7 nights in Dec 2023
Response from May on 12 Jan 2024
Dear Karin Thank you for your feedback, we appreciate in this and we will brining your comment to our management and staff team member in order to improve our service and product. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice rooms and nice staff
Stayed 2 nights in Jan 2024
Response from May on 12 Jan 2024
Dear wayneThank you for your feedback, we appreciate in this and we hope to welcome you back to Staybridge Suites Bangkok Thonglor. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manger

2/10 Terrible

Sugako

Stayed 7 nights in Jan 2024
Response from May on 11 Jan 2024
Dear Sugako Thank you for your ratting us, we will brining this lower score shared to our management and staff team member in order improve our product and service. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest experience Manager

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from May on 9 Jan 2024
Dear Karin Thank you for your feedback, we appreciate in this. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant rooms, clean, comfortable, convenient
Great hotel/ serviced apartment. Clean, secure, comfortable, and convenient. It was great to have a washer / dryer too. I will definitely try stay here next time I’m in Bangkok, the breakfast buffet is limited, however the a la carte cafe is brilliant. 100% recommend, it’s a shame I didn’t stay here my whole trip as I chose another hotel before moving to this one after a trip to Chiang Mai. One thing to note on Apple Maps the location is incorrect, follow the address on hotels.com (it’s actually a lot closer to Sukhumvit Road than what Apple says). There was construction next door but the hotel has great sound proofing and I didn’t hear anything.
Stayed 1 night in Jan 2024
Response from May on 9 Jan 2024
Dear DerekTank you for your feedback, we appreciate in this and will shared to our staff in order to give encouragement them for working. We hope to welcome back to Staybridge Suites Bangkok Thonglor. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

6/10 Okay

Yeesum

Stayed 3 nights in Dec 2023
Response from Papassara S. on 1 Jan 2024
Dear Yeesum, Thank you for taking the time to tell us about your experience at Staybridge Suites BANGKOK THONGLOR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Welcome Home and Best Regards, Papassara S. Duty Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Millie Staybridge Suites Team on 16 Dec 2023
Dear Value Guest,Thank you so much for taking time to complete you value survey for us and looking forward to welcome you back again

10/10 Excellent

JUN MUK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from May on 21 Nov 2023
Dear JUN MUK Thank you for your feedback, we appreciate in this.Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Taison

Stayed 3 nights in Oct 2023
Response from May on 27 Oct 2023
Dear TaisonThank you for your feedback, we appreciate in this Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

8/10 Good

Sagar

Stayed 7 nights in Oct 2023
Response from Staybridge Suites Team on 24 Oct 2023
Dear Khun SagaThank you for taking the time to tell us about your experience at Staybridge Suites BANGKOK THONGLOR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Mabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and not so busy street . Breakfast could have more choices . Cleanliness can be improved to excellent . There is a layer at the bed frame and dining table lightings . Cheap quality’s slippers is provided.
Stayed 6 nights in Oct 2023
Response from Staybridge Suites Team on 21 Oct 2023
Dear Khun Mabel,Thank you for taking the time to tell us about your experience at Staybridge Suites BANGKOK THONGLOR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Papassara SangphetDuty Manager

8/10 Good

SARNYA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good hotel for its location if you plan to enjoy luxurios night life in BKK. Basically, this hotel is more or like a Japanese Business hotel. The hotel offers you standard stuffs such as coffee or tea, fridge, microwave, tv, washing machine, dish washer sink. However, this hotel does not provide service like in room dining, not like other 5 stars hotel. Therefore, you need to walk out for lunch or dinner. Breakfast is included in the room.
Stayed 2 nights in Oct 2023
Response from Papassara S. on 16 Oct 2023
Dear Khun Sarnya,Thank you for taking the time to tell us about your experience at Staybridge Suites BANGKOK THONGLOR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Papassara SangphetDuty Manager

10/10 Excellent

Merlyn Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and wonderful Osen. Only a little far from BTS but still within walkable distance of 8mins etc.
Stayed 3 nights in Sep 2023
Response from May on 4 Oct 2023
Dear Merlyn Melissa Thank you for your feedback, we appreciate in this. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value with luxurious style
Always a great experience. By far for the money my favorite hotel in Bangkok
Stayed 3 nights in Sep 2023
Response from May on 24 Sept 2023
Dear NathanielThank you for choosing to stay with us, we appreciate in this. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience

10/10 Excellent

Ming Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 3 nights in Aug 2023
Response from Millie on 2 Sept 2023
Dear Ming Yee,Thank you so much for taking time to complete your survey for us. We are so much appreciated. And looking forward to welcome you back to our sweet home again.Welcome Home and Best RegardsStaybridge Suites Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the corner suite which was basically a full one bedroom condo. Washer/dryer fridge kitchen, dining, living and separate bedroom. Very spacious with plenty of windows.
Stayed 2 nights in Aug 2023
Response from May on 30 Aug 2023
Dear Mark Thank you for your feedback, we appreciate in this.Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

2/10 Terrible

David

Stayed 3 nights in Aug 2023
Response from May on 27 Aug 2023
Dear David Thank you for your feedback, we appreciate in this.Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

8/10 Good

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel in all aspects except the breakfast buffet. It gets graded as a “C” and that is being generous.
Stayed 2 nights in Aug 2023
Response from May on 21 Aug 2023
Dear DuaneThank you for your feedback, we will bring this attention to our management team and staff in order to improve our product and service. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

DAYRO, Los Angeles

Stayed 8 nights in Jul 2023
Response from Ms.Tubtim on 13 Aug 2023
Dear Dayro,Thank you so much for take your time to complete your survey for us.Looking forward to welcome you back soonStaybridge Suites Team

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staybridge was an unexpected and pleasant find for our stay in Bangkok. The room was well furnished and nicely decorated, with plenty of cutlery. We were impressed by the brand new sponge that they provided for our short stay too. The hotel has a free shuttle service that goes to Thonglor BTS, but do note that there isn’t a pick up service. If you’re lucky (or willing to wait) the shuttle can fetch you back to the hotel once it’s dropped off their passengers. There’s a famous mango sticky rice place at the drop-off point. Staff are really helpful too and go out of the way to assist with anything you might need. The breakfast spread is rather limited, but the food is tasty and changes daily. They also allow you to pack food from the buffet line to go back to your room as the dining space is quite small.
Stayed 3 nights in Jul 2023
Response from May on 10 Jul 2023
Dear DarylThank you for your feedback, we appreciate in this and hope to welcome you back to Staybridge Suites Bangkok Thonglor soon. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Omy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 4 nights in Jun 2023
Response from Staybridge Suites Team on 29 Jun 2023
Dear Omy,Thank you so much for taking your time to complete your survey for usLooking forward to welcome you back soonWelcome Home and Best RegardsStaybridge Suites Team

10/10 Excellent

Wong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities are well kept swimming pool gym and sauna . The room is spacious washing machine microwave oven and kettle small fridge
Stayed 1 night in Jun 2023
Response from May on 26 Jun 2023
Dear Wong Thank you for your feedback, we appreciate in this and hope to see you soon.Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

8/10 Good

Vivian

Stayed 2 nights in Jun 2023
Response from Millie Staybridge Suites Team on 13 Jul 2023
Dear Vivian,Thank you so much for take your time to complete your survey for us.Looking forward to welcome you back soon

10/10 Excellent

Han San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Tubtim on 13 Jun 2023
Dear Han San,Thank you so much for giving us a rating. We are glad see that you had a wonderful stay with us.Looking forward to welcome you back in the future.Welcome Home and Best regards,Ms.Tubtim

2/10 Terrible

David

Stayed 4 nights in May 2023
Response from May on 20 May 2023
Dear DavidThank you for giving us score feedback , we will improve our product and service. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Insiya

Travelled with group
Liked: Staff & service, property conditions & facilities
Very clean and comfortable stay! The staff was lovely, very helpful in navigating how to go to popular destinations. They also provide a free shuttle service to local spots as well as the BTS sky train station (which is also just a 5min walk)! Will be back
Stayed 3 nights in May 2023
Response from May on 7 May 2023
Dear InsiyaThank you for giving is a great feedback, we appreciate in this. We hope to welcome you back to BKK soon. Welcome Home & Best Regards, Ms. Natnicha (May)Guest Experience Manager

8/10 Good

Shaw Jiun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BKK stay
Excellent
Stayed 1 night in Apr 2023
Response from May on 30 Apr 2023
Dear Shaw JiunThank you for ratting us high score, we appreciate in this. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
I don’t know but I stayed in a 1 bedroom corner suite. Something was dirty in the air system. I changed rooms once and I still had a problem. This is the only place where a system in Bangkok has caused such a problem. I would not recommend it if your sensitive. I stayed for 5 days and if I could have been refunded I would have switched.
Stayed 4 nights in Mar 2023
Response from May on 14 Mar 2023
Dear Sir/ Madam Thank you for your comments , we will bringing this issue to our management in order to improve our product and service. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Tubtim on 10 Mar 2023
Dear Anonymous,Thank you so much for giving us a high rating. We are glad see that you had a wonderful stay with us. Looking forward to welcome you back in the future.Welcome Home and Best regards,Ms.Tubtim

10/10 Excellent

wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to BTS AND GREAT RESTAURANTS. Wonderful STAFF
Stayed 7 nights in Feb 2023
Response from Millie Staybridge Suites Team on 7 Mar 2023
Dear Wayne, Greetings from Staybridge Suites Bangkok Thonglor,Thank you for taking the time to review us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Welcome Home & regards,Millie

8/10 Good

Jong Woo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was the best.
Stayed 11 nights in Jan 2023
Response from Millie on 16 Feb 2023
Thank you so much for sharing your score to us, We are most appreciatedLooking forward to welcome you backWelcome Home and Best RegardSuthanit P.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time. Staff was very helpful. Everything was up to date. I would stay there again
Stayed 3 nights in Jan 2023
Response from Tubtim on 31 Jan 2023
Dear Tom,We are glad to hear that you had a great time while staying with us and thank you for taking the time to give us a wonderful review. We hope to welcome you back to our home again!Welcome Home & Regards,Ms.Tubtim

10/10 Excellent

Aharon

Stayed 1 night in Dec 2022
Response from May on 1 Jan 2023
Dear Aharon Thank you for ratting us high score, we appreciated that. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Pui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE IT
This hotel is a newer hotel with well equipped and decorated rooms. With Bangkok's humid weather, I put the washing machine to work everyday. The front staff were accommodating, I was able to do early check-in and later check-out. Loved their gym, pool, and onsen. Breakfast was excellent. In addition, the coffee machine at the library was free for guests to use, and I did. I would absolutely stay here again in the future.
Stayed 4 nights in Nov 2022
Response from May on 17 Dec 2022
Dear LOVE IT Thank you for taking the time to write review of hotel and our staff. We are all truly happy to know that you enjoyed your stay with us. We hope to welcome back to Staybridge Suites Bangkok Thonglor again. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Reeya

Liked: Cleanliness
Stayed 7 nights in Dec 2022
Response from May on 9 Nov 2023
Dear ReeyaThank you for your feedback, we appreciate in this. Welcome Home & Best Regards, Ms. Natnicha Y (May)Guest Experience Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean modern rooms, clothes washer in room, gym.
Stayed 4 nights in Nov 2022
Response from May on 26 Nov 2022
Dear Peter Thank you for your review, we are appreciated in this. Welcome Home & Best Regards, Ms. Natnicha Y. (May)Guest Experience Manager

6/10 Okay

AJAY, COLONIA

Disliked: Staff & service
FINE
Stayed 8 nights in Nov 2022
Response from Staybridge Suites Team on 25 Nov 2022
Dear AJAY,Thank you so much for your feedback, We looking forward to welcome you back soonWelcome Home and Best Regards

2/10 Terrible

Lynore

Travelled with group
Liked: Amenities
Disliked: Staff & service
We like the onsen and the dining at night. But time was limited coz the kitchen closes early. Then there is the use of the tuktok. We were lied by the 3 staff at the reception, PHY, AOY and FREN. We were told the wait is 45 mins and we agreed. We started to wait at 11:07am & only left at 12:33pm. They gave us various times of arrival of the service. Then they wanted us to take a taxi. I said the tuktok was a service of the hotel. I told her to call the driver and she went into the back office hurriedly without excusing herself. We then realized that the tuktok came from the back which has been parked all the time. FREN the 3rd person in the reception was the driver and he came from the kitchen. There is no back gate. One of us was waiting in the front to see if the tuktok pulled in. I told PHY that I wanted to speak with their manager. She said the manager was in a meeting. So I said we will return by 6pm and ask that the manager review the CCTV first before we discussed the lies that the 3 employees told us. They got caught and never even apologized. Then there is the dining area for the buffet breakfast. There is a sign that says we can order eggs according to our preference. They only served sunny side up eggs. So one of us came up to the server to request for 5 hard boiled eggs. He shockingly asked 5??? I said there is 3 of us. Then I realized I don’t have to explain. When the white people ordered a bunch of omelets they never questioned them. This is discrimination.
Response from May on 7 Nov 2022
Dear LynoreThank you so much for taking time to share our review. First of all, please accept my sincere apology for all the inconvenience your have encountered during your latest visit. This has been internally shared with all department concerned to ensure that similar event will never repeat. Once again, thank you for sharing your feedback, and we do hope to see you again for a stay that you will fully enjoy. Welcome Home & Best Regards, Ms. Natnicha Y. (May)Guest Experience Manager