All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was eager to help with directions to things we wanted to get to.
Location was very close to trams to get to anywhere. The train station and bus station were very close.
Don't plan on doing your laundry in this city. There is only one laundromat and we couldn't get it to work, nor was there anyone to ask.
This is a great city to visit. The river and the things around it were amazing. We would definitely stay at this hotel again.
Danielle was excellent. Very helpful with information. Pleasant and personable.
Thomas
Stayed 1 night in Apr 2024
Response from . on 28 Apr 2024
Dear Thomas, thank you for your kind words about Danielle's excellent service. We are delighted to hear that she was helpful and pleasant during your stay. We will make sure to pass on your compliments to her. We hope to welcome you back soon. Best regards, ibis Basel Bahnhof.
Clean convenient within walking distance-
Very helpful staff
Uday
Stayed 1 night in Apr 2024
Response from . on 28 Apr 2024
Dear Uday, thank you for your positive review! We are delighted that you found our hotel clean and convenient, with helpful staff. We strive to provide exceptional service to all our guests. We look forward to welcoming you back soon. Best regards, ibis Basel Bahnhof.
Dear Juan, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
A five night stay at Basel covering Christmas using this hotel as a central point for a few trips to locations such as Waldshut, Interlaken and the Rigi.
Elizabeth
Stayed 5 nights in Dec 2023
Response from . on 1 Feb 2024
Dear Elizabeth, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Dear Dominik, Thank you for staying with us and for sharing your concerns. We really appreciate it, as your opinion is very valuable to us. Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind regards, Ibis Team
4/10 Poor
Carolina
31 Oct 2023
Disliked: Staff & service
Rude
Very rude people, specially Danielle, she is so cheap, she charged me 9€ for marmalade for my breakfast bread.
Never coming back here, there are much better places to stay.
This hotel is really convenient for the main railway station (SBB and SNCF). After a day exploring the city and surrounding area the bar offers a selection of drinks and snacks before ascending to your room. This was most welcome during this particular stay as there was an unexpected mini heatwave!
Andrew
Stayed 3 nights in Sep 2023
Response from Ismail El Ouazzani on 10 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
The room had plenty of space, very clean, and I enjoyed using the balcony in the evenings. The balcony afforded me the pleasure of people-watching.
Jensen
Stayed 2 nights in Sep 2023
10/10 Excellent
rob
9 Sept 2023
rob
Stayed 1 night in Sep 2023
Response from Ismail El Ouazzani on 10 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
The property is at a walkable distance from Basel Bahnhof. The staff was very helpful. The property was very clean. They provided local transportation tickets, which was a surprise for us. Overall we loved the stay.
Jaie
Stayed 1 night in Aug 2023
Response from Ismail El Ouazzani on 10 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Friendly stuff, clean room, near the train station
AURELIA
Stayed 3 nights in Aug 2023
Response from Ismail El Ouazzani on 10 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Good location within walking distance of the riverside area. Hotel does have parking but there are two issues to beware of. Firstly there are no directions to the entrance or instructions about how to enter. Also the entrance is very very steep and cars with limited ground clearance will not safely exit without grounding !!!
We arrived early hoping to check in our bags. Instead the reception manager arranged an early check in, provided tourist information and a Basel Card which gave us free transport and a 50% reduction at tourist attractions. In all this saved us a great deal and assisted us enjoying the tourist sites. The room was very comfortable and located close to the station. I regret that I did not catch the reception manager name so I coud thank him properly but will describe him as a sports lover.
Roger
Stayed 1 night in Jun 2023
Response from Ismail El Ouazzani on 9 Jul 2023
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
10/10 Excellent
sally
9 Jun 2023
sally
Stayed 1 night in Jun 2023
Response from Ismail El Ouazzani on 9 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Clean room. Great shower and bathroom. Staff were friendly and helpful. Breakfast was great. Tram stop outside taking you right into the old town. Very close to the SBB too. Market food hall close by offering great food.
Would have liked tea making facilities but understand you can have that with a premium room. No drama.
susan
Stayed 4 nights in May 2023
Response from Ismail El Ouazzani on 9 Jul 2023
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Staff were extremely helpful and friendly and the buffet breakfast delicious. The hotel is walkable to the main sites, but with the Basel card issued free to those staying in city hotels, use of the trams and buses is free.
Being right next to the station day trips out to other locations, eg lausanne are easily possible, or onward travel by train.
Verified traveller
Stayed 2 nights in Apr 2023
Response from Ismail El Ouazzani on 21 Apr 2023
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Friendly efficient staff
No tea or coffee available in room disappointing
Margaret
Stayed 1 night in Dec 2022
Response from Ismail El Ouazzani on 4 Jan 2023
Dear Guest,Thank you for taking the time to share your feedback. I am happy to hear that you liked our staff.I am sorry to hear that you were disappointed about not finding Tea or coffee in the room. We offer free tea and coffee in the Double Premium rooms only. Please be sure to book this category next time.We hope to welcome you back to our hotel very soon!Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Convenient for the main railway station and provider of a handy breakfast should it be required.
Elizabeth
Stayed 2 nights in Sep 2022
Response from Ismail El Ouazzani on 28 Oct 2022
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Ibis Basel Bahnhof is not surprisingly close to the train station and very convenient.
Sean
Stayed 1 night in Oct 2022
Response from Ismail El Ouazzani on 28 Oct 2022
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Only a few paid, on-site parking spots available, but get in by early afternoon and stay in is recommended. Hotel provided bus/tram passes for each day of my stay. Awesome! Super convenient location. I'll stay here anytime I visit Basel.
Mark
Stayed 2 nights in Sep 2022
Response from Ismail El Ouazzani on 28 Oct 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
10/10 Excellent
Po Fai
21 Sept 2022
Po Fai
Stayed 2 nights in Sep 2022
Response from Ismail El Ouazzani on 28 Oct 2022
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof
Arriving from Canada and staying 2 nights in Basel. Just by the train station, calm, great staff, safe, and comfortable bed. Perfect! Thank you! Ask for the Basel card and get free city WiFi and free city transport.
Response from Hotel Ibis Basel Bahnhof on 3 Apr 2022
Dear Guest
We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ismail El Ouazzani
General Manager
Ibis Basel Bahnhof
8/10 Good
Raymond
27 Feb 2022
Raymond
Stayed 1 night in Feb 2022
Response from Hotel Ibis Basel Bahnhof on 8 Mar 2022
Dear Guest
We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ismail El Ouazzani
General Manager
Ibis Basel Bahnhof
Response from Hotel Ibis Basel Bahnhof on 8 Mar 2022
Dear Guest
We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ismail El Ouazzani
General Manager
Ibis Basel Bahnhof
10/10 Excellent
Eric
14 Feb 2022
Eric
Stayed 1 night in Feb 2022
Response from Hotel Ibis Basel Bahnhof on 8 Mar 2022
Dear Guest
We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ismail El Ouazzani
General Manager
Ibis Basel Bahnhof
With IBIS you always know what your getting.
It's very basic but it works
Hans
Stayed 1 night in Dec 2021
Response from Hotel Ibis Basel Bahnhof on 9 Jan 2022
Dear Guest
We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ismail El Ouazzani
General Manager
Ibis Basel Bahnhof
10/10 Excellent
Dr. Nikola
13 Dec 2021
Dr. Nikola
Stayed 2 nights in Dec 2021
Response from Hotel Ibis Basel Bahnhof on 9 Jan 2022
Dear Guest
We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ismail El Ouazzani
General Manager
Ibis Basel Bahnhof
Response from Hotel Ibis Basel Bahnhof on 9 Dec 2021
Dear Guest
We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ismail El Ouazzani
General Manager
Ibis Basel Bahnhof
Sehr geehrter Christoph
Vielen Dank für Ihre super Bewertung vom ibis Basel Bahnhof. Es ist schön zu wissen, dass Sie sich rundum wohl fühlten bei uns und einen angenehmen Aufenthalt erlebten.
Wir hoffen Sie bald wieder bei uns zu begrüssen.
Freundliche Grüsse
Stephan Köppel
General Manager
as expected from Ibis. one special mention, staff notice its my birthday and gave me a brithday cake which was nice.
Franklin p w
Stayed 3 nights in Feb 2020
Response from skoep on 11 Feb 2020
Dear Franklin p w,
thank you very much for your rating and for sharing your experience with us. We are happy to know that you enjoyed your time in Basel.
We hope to see you back very soon.
Kind regards,
Stephan Köppel
General Manager
Friendly welcoming staff who were prepared to go that little further to help.
Jessica
Stayed 3 nights in Dec 2019
Response from skoep on 16 Dec 2019
Dear Jessica,
thank you very much for your great rating and the nice comments regarding our team. We are happy to know that you fully enjoyed your stay at the ibis Basel Bahnhof.
We hope to see you back soon.
Best regards,
Stephan Köppel
General Manager
Nothing special , unique or extra. Particularly no gym. Room was tiny.i liked that it was in the middle of town, close to train station.
Friendly staff.
Verified traveller
Stayed 10 nights in Dec 2019
Response from skoep on 16 Dec 2019
Dear Guest,
thank you very much for reviewing the ibis Basel Bahnhof and sharing your experiences with us.
We hope to see you back very soon.
Kind regards,
Stephan Köppel
General Manager