Lobby lounge

Reviews of Holiday Inn Express Brockton - Boston, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1010 reviews" "
Rating 8 - Good. 274 out of 1010 reviews" "
Rating 6 - Okay. 128 out of 1010 reviews" "
Rating 4 - Poor. 78 out of 1010 reviews" "
Rating 2 - Terrible. 111 out of 1010 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Barbara

Travelled with family
Room was not ready by check in time and I have never received an emailed copy of my bill as promised.
Stayed 1 night in May 2024
Response from Holiday Inn Express Brockton Team on 23 May 2024
Hi Barbara,Thank you for your feedback. We apologize that your room was not ready upon arrival as it was an uncommon yet unfortunate occurrence. We hope that every guest has a relaxing stay from start to end and we will use this feedback to improve. Please reach out to Expedia regarding a copy of your bill.

8/10 Good

Joseph

Business traveller
Liked: Staff & service
Overall the experience was good. There were three things that prevented me from giving my review a higher score. First, the shower water pressure was not very strong. Second, the drain in the tub was clogged with what seemed like many, many, many past guests hair. Third was the overall outdated appearance of the room.
Stayed 2 nights in May 2024
Response from Holiday Inn Express Brockton Team on 21 May 2024
Thank you Joseph for your feedback. We strive to ensure that every guest has a pleasant and enjoyable stay. We will use your comments to improve our facilities and accommodations for future guests. We appreciate you choosing Holiday Inn Express Brockton and look forward to welcoming you back in the future.

10/10 Excellent

Shonta', Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Manager!
Stayed 4 nights in May 2024
Response from Kelly - Front Office Manager on 21 May 2024
Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback. We are pleased that you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Alustanea

Stayed 1 night in May 2024
Response from Holiday Inn Express Brockton Team on 21 May 2024
We appreciate your feedback. Thank you for choosing Holiday Inn Express Brockton.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Holiday Inn Express Brockton Team on 16 May 2024
Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Stacey L

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice, quick overnight stay. Check-in was easy and property was clean. Loved the fact that they had Dove products (soap, lotion, etc) available in the bathroom
Stayed 1 night in May 2024
Response from HIEx Brockton Team on 14 May 2024
Thank you for choosing Holiday Inn Express Brockton! We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Holiday Inn Express Brockton Team on 14 May 2024
Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback.

10/10 Excellent

Johnathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept
Stayed 4 nights in Apr 2024
Response from Holiday Inn Express Brockton Team on 10 May 2024
Hello Johnathan,Thank you for choosing Holiday Inn Express Brockton! We appreciate your feedback. We are thrilled you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was actually pretty safe, clean, close to the highway close to the mall and staff was very friendly and helpful!
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express Brockton Team on 8 May 2024
Hello Tracy,Thank you for choosing Holiday Inn Express Brockton! We strive to ensure that every guest has a memorable and relaxing stay and we are thrilled to hear that we not only met these expectations but exceeded them for you. We look forward to welcoming you back in the future and we appreciate your feedback.Yours in service,

8/10 Good

therese

Liked: Staff & service, amenities, property conditions & facilities
The building was away from a lot of noise
Stayed 3 nights in May 2024
Response from Holiday Inn Express Brockton Team on 6 May 2024
Hi Therese,We are glad that you enjoyed the accommodations as well as the location. Thank you for choosing Holiday Inn Express Brockton! We hope to see you soon.

10/10 Excellent

Rafael

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Holiday Inn Express Brockton Service Team on 6 May 2024
Hi Rafael,We appreciate your feedback. Thank you for choosing Holiday Inn Express Brockton!

6/10 Okay

Mike

Travelled with family
Disliked: Staff & service
Better than a motel, was just ok. Nothing special
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Brockton Team on 2 May 2024
Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback. We hope to welcome you back in the future.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Apr 2024
Response from Your Holiday Inn Express Brockton Team on 2 May 2024
Hello Evelyn,Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback. We're glad we could provide you with a peaceful stay and we hope to see you again in the future.

10/10 Excellent

Aileen, sj

Business traveller
Liked: Amenities
good
Stayed 1 night in Apr 2024
Response from Your Holiday Inn Express Brockton Team on 2 May 2024
Hello Aileen,Thank you for your feedback. We appreciate you for choosing Holiday Inn Express Brockton. We strive to ensure every guest has a positive experience and we are thrilled we were able to provide that to you. We look forward to seeing you in the future.

8/10 Good

Olabode

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and the staffs were friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Your Holiday Inn Express Brockton Team on 2 May 2024
Hi Olabode,Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

XAVIER, Brockton

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Your Holiday Inn Express Brockton Team on 30 Apr 2024
Thank you for choosing Holiday Inn Express Brockton! We appreciate your kind words and we look forward to welcoming you back in the future.

8/10 Good

Kevin

Travelled with family
Nothing special but clean and comfortable
Stayed 1 night in Apr 2024
Response from HIEx Brockton Team on 13 May 2024
We appreciate your feedback and than you for choosing Holiday Inn Express Brockton.

10/10 Excellent

Kerry

Stayed 1 night in Apr 2024
Response from HIEx Brockton Team on 14 May 2024
Thank you for choosing Holiday Inn Express Brockton. Thank you for your feedback.

8/10 Good

Ray

Stayed 1 night in Apr 2024
Response from HIEx Brockton Team on 14 May 2024
Thank you for your feedback and thank you for choosing Holiday Inn Express Brockton.

8/10 Good

don, Charlotte

Stayed 1 night in Apr 2024
Response from HIEx Brockton Team on 14 May 2024
We appreciate your feedback. Thank you for choosing Holiday Inn Express Brockton.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk person was very professional and very helpful. The hotel was very clean. My request for a quiet room was fulfilled. It was a great choice for a last minute stay.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Brockton Team on 22 Apr 2024
Thank you so much for choosing Holiday Inn Express Brockton for your last-minute stay! We are thrilled that you had an enjoyable experience, as that is our hope for every guest. We look forward to welcoming you back in the future.

10/10 Excellent

daphnaika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay good breakfast clean place nice staff
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Brockton Team on 20 Apr 2024
Hello Daphnaika,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay with us!We are happy to hear you found our breakfast to your liking, and appreciated our clean facilities and friendly staff. Providing a positive experience for our guests is always our top priority, and we're thrilled that we met your expectations. We hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HIEx Brockton Team on 20 Apr 2024
We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Holiday Inn Express Brockton!

4/10 Poor

Aaliyah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, others were extremely loud all hours of the night. Very displeased.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Brockton Team on 14 Apr 2024
Thank you for choosing Holiday Inn Express Brockton for your travel needs. We aim to ensure every guest has a positive and memorable experience when they stay with us. Although we make every attempt to enforce quiet hours we unfortunately cannot be everywhere all the time. Rest assured, we will make every effort to improve these shortcomings for future travelers like yourself. We appreciate your feedback.

10/10 Excellent

Lissette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Brockton Team on 14 Apr 2024
Thank you for choosing Holiday Inn Express Brockton! We strive to not only meet but exceed guest expectations and it is a pleasure to know that our goals were reached. We look forward to welcoming you back in the future.

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Brockton Team on 14 Apr 2024
Thank you for choosing Holiday Inn Express Brockton! We appreciate your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on 4 Apr 2024
Hi Maria,Thank you for choosing Holiday Inn Express Brockton! We are thrilled to see that you enjoyed your recent stay with us. We look forward to welcoming you back in the future!

6/10 Okay

Phalba

Travelled with group
Liked: Cleanliness, staff & service, amenities
Needs updating
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on 30 Mar 2024
Hi Phalba,Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback and look forward to making your next stay a 5 out of 5 experience!

10/10 Excellent

Iran

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff! Lovely room and accommodating staff!
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on 11 Mar 2024
Hello Iran, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on 9 Mar 2024
We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is what we strive for every day, and we're delighted to know that we achieved that during your visit. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

Jeanwisnel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on 9 Mar 2024
We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is what we strive for every day, and we're delighted to know that we achieved that during your visit. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on 9 Mar 2024
Thank you for your kind words! We're thrilled to hear that our team's professionalism contributed to your positive experience. Providing exceptional service is at the heart of everything we do, and it's wonderful to know that our team's dedication was evident during your stay. We'll be sure to pass along your compliments to the team, —they'll be happy to hear that their efforts were appreciated. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

Lydia

Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Brockton Team on 9 Mar 2024
Thank you for providing feedback on your recent stay. We appreciate your input, as it helps us to continually improve our services. We strive to exceed our guests' expectations. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future for a better experience.

8/10 Good

Amos

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I love the service
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on 19 Mar 2024
Hi Amos,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton!It is our goal to not only meet but exceed guest expectations and we are pleased that we were able to provide you with an enjoyable stay.

10/10 Excellent

Marva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on 11 Mar 2024
Hello Marva, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on 19 Mar 2024
Hello Patrick,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton!It is always a pleasure to have you and look forward to seeing you again in the future.

2/10 Terrible

Twidy, Brighton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on 19 Mar 2024
Hi Twidy,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton.We are sorry that your expectations were not met during your recent stay. It is our goal to make every visit for every guest an enjoyable one and we hope to have the opportunity to do better in the future.

10/10 Excellent

Wilma

Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on 11 Mar 2024
Hello Wilma, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Elza

Travelled with family
Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on 19 Mar 2024
Hi Elza,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton!We are thrilled you enjoyed your stay and look forward to going from "Good" to "Great" on your next visit.

10/10 Excellent

Nixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on 11 Mar 2024
Hello Nixon, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Pauline

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on 11 Mar 2024
Hello Pauline, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Adesoji

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on 24 Mar 2024
Hello Adesoji,Thank you for choosing the Holiday Inn Express Brockton.It is our goal to not only meet but exceed our guest expectations and we appreciate your kind words. We look forward to welcoming you again.

10/10 Excellent

Marie-Corine

Stayed 7 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on 11 Mar 2024
Hello Marie-Corine, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Robert

Liked: Amenities
Great service
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on 11 Mar 2024
Hello Robert, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

4/10 Poor

Stacey

Stayed 1 night in Feb 2024
Response from HIEx Brockton Team on 24 Mar 2024
Hi Stacey,We hope that we were able to meet your expectations and look forward to seeing you again in the future. Thank you for choosing Holiday Inn Express Brockton!

10/10 Excellent

Jesus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Jan 2024
Response from Holiday Inn Express Brockton Team on 11 Mar 2024
Hello Jesus, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

4/10 Poor

Jigar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Brockton Team on 20 Mar 2024
Hello Jigar,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton.We hope to provide you with a better experience during your next visit as it is our goal to ensure a pleasant and relaxing stay.

6/10 Okay

Jean Romelus

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Brockton Team on 20 Mar 2024
Hi Jean,Thank you for choosing to stay with us at the Holiday Inn Express Brockton.We hope to see you again in the future!

8/10 Good

Marie

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Brockton Team on 24 Mar 2024
Hi Marie,Thank you for choosing Holiday Inn Express Brockton. What a pleasure to know you enjoyed your stay. We hope to see you again soon!