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Moon Palace Cancún - All Inclusive

4.5 star property
Ocean-view property with a nightclub, near Moon Palace Golf Club
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your current months are June, 2024 and July, 2024.
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July 2024

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
Children’s area
Premium bedding, minibar, in-room safe, desk
16 restaurants, breakfast, dinner served; Asian cuisine
Reception
Reviews
8.0

Very good

Popular amenities

  • Pool
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
The price is HK$3,357
Price available on 2024/05/22

Check out the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Popular LocationXoximilco9 min walk
  • Popular LocationMoon Palace Golf Club4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)8 min drive
  • Popular LocationRiviera Cancun Golf Resort14 min drive

Most relevant reviews

ExperimentalCarousel

16/10 Good

Bbhh
Naeem
May 20, 2024
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Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Premium bedding, minibar, in-room safe, desk

Superior Honeymoon Suite - King Size Bed

7.5/10 Good

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Pillow menu
Renovated in 2020
Premium bedding
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Smart TV
Pillow menu
Renovated in 2020
  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Premium bedding, minibar, in-room safe, desk

Superior Governor One Bedroom Suite Ocean View - King Size Bed

7.5/10 Good

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Pillow menu
  • 969 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Junior Suite Golf Course - Kids & Teens Free

8.4/10 Very good

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Smart TV
Renovated in 2020
Premium bedding
  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Pillow menu
Renovated in 2020
Premium bedding
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Deluxe Garden View - Kids & Teens Free

7.4/10 Good

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Family Suite Garden View - Kids & Teens Free

8.5/10 Very good

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout curtains
  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Smart TV
Pillow menu
Renovated in 2020
  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

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Moon Palace The Grand Cancun - All-inclusive
On private beach
Pool
Breakfast included
All-inclusive
8.4 out of 10, Very good, (1094)
The price is HK$5,484
HK$6,672 total
includes taxes & fees
22 May - 23 May
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About the area

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with good airport proximity. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. El Rey Ruins and Iberostar Cancun Golf Course are two other places to visit that come recommended. Jet skiing, scuba diving and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Xoximilco - 9 min walk
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Delfines Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

  • Grand Lobby Bar
  • Sky Bar
  • Lobby Bar
  • Cusco
  • Grand Central Buffet

About this property

Moon Palace Cancún - All Inclusive

Luxury all-inclusive property refurbished in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancún - All Inclusive provides a free breakfast buffet, 27 holes of golf and a marina. This property is a great place to bask in the sun with a white sand beach, sunloungers and beach volleyball. Treat yourself to a detox wrap, a body scrub or a manicure/pedicure at the on-site spa. At the 16 on-site restaurants, enjoy breakfast, dinner and Asian cuisine. The gym offers fitness classes and Pilates classes; other things to do include windsurfing, basketball and kayaking. In addition to a nightclub and an airport shuttle, guests can connect to free in-room WiFi.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars and sunloungers
  • Free self-parking and valet parking
  • 2 outdoor tennis courts, a round-trip airport shuttle (surcharge) and a free beach club on-site
  • Babysitting (surcharge), a 24-hour front desk and ping pong
  • Guest reviews say great things about the family-friendly amenities
Room features
All 2036 rooms feature comforts, such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches, such as premium bedding and laptop-compatible safes. Guests reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Free toiletries and hairdryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/cupboards, balconies and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:00 AM–11:00 AM
  • 16 restaurants and 2 coffee shops
  • 9 swim-up bars and 11 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Momo Teppanyaki
  • Agra
  • Trattoria
  • Los Caporales
  • Riviera Maya

Things to do

  • 27 holes of golf
  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Table football
  • Free beach club
  • Full-service spa
  • Golf driving range
  • Karaoke
  • Kayaking
  • Lifeguards on-site
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Marina on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Renovated entire property – January 2020
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch smart TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor hot tub
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Moon Palace Cancún - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Cancún - All Inclusive?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 22 May 2024 start from HK$3,356.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Cancún - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancún - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancún - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancún - All Inclusive?

Checkout is at noon.

Does Moon Palace Cancún - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancún - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include kayaking, mini golf, football and more.

Where is Moon Palace Cancún - All Inclusive located?

This Cancun property is on the beach, 1.9 mi (3 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

Moon Palace Cancún - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1257 out of 2385 reviews" "
Rating 8 - Good. 459 out of 2385 reviews" "
Rating 6 - Okay. 277 out of 2385 reviews" "
Rating 4 - Poor. 178 out of 2385 reviews" "
Rating 2 - Terrible. 214 out of 2385 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Naeem

Travelled with family
Bbhh
Stayed 4 nights in May 2024

10/10 Excellent

Henrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, loving team, absolutely everyone welcoming and respectful.
Stayed 3 nights in May 2024

10/10 Excellent

Katherine, Round Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great and had shuttle service to go throughout the property as it is a large place! I do wish there was more shopping and maybe some vendors since we couldn't leave the hotel it would have been nice to be able to do some more local shopping. The resort credits weren't great but a perk to those doing excursions!
Stayed 3 nights in May 2024

10/10 Excellent

Miguel Angel Garcia, Pasadena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything on the hotel was perfect love it
Stayed 4 nights in May 2024

10/10 Excellent

Federico

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una gran experiencia. Todo el personal muy amable y atento. Especial agradecimiento a Oscar en el lobby con Expedia que todos los dias estuvo muy pendiente de nosotros. Tambien el personal del playroom Valeria, Avril, Fernanda, Cecilia y las otras señoritas de Sunrise quien con mucha pasiencia, mucha amabilidad y atencion cuidaron de nuestro hijo
Stayed 5 nights in May 2024

8/10 Good

Kim E, Peabody

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort. I'm very happy we chose this one. Suggestions: > more sundress options in the gift shop. :) > a way to signal for a golf cart on the app. It was a wonderful vacation!!!
Stayed 5 nights in May 2024

6/10 Okay

Om

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Poor access for strollers. Had to walk around a lot to get into the main building with strollers due to lack of elevators. Vegetation options in buffet were limited.
Stayed 4 nights in May 2024

10/10 Excellent

YEHIA A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Patricia Lynn, Fort Madison

Stayed 5 nights in Mar 2024

8/10 Good

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and very good servixe
Stayed 3 nights in May 2024