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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor swimming pools
VIP Access

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your current months are June, 2024 and July, 2024.
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July 2024

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Aerial view
Premium bedding, free minibar, in-room safe, desk
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
Reviews
8.4

Very good

Popular amenities

  • Pool
  • On private beachOn private beachOn private beach
  • Spa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Popular LocationXoximilco6 min drive
  • Popular LocationMoon Palace Golf Club6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive
  • Popular LocationRiviera Cancun Golf Resort18 min drive
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Room options

View all photos for Grand Swim Up Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

9/10 Wonderful

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 850 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.5/10 Very good

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

10/10 Exceptional

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 1658 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 2497 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 829 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 1625 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view
Moon Palace Cancún - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
8.0 out of 10, Very good, (2385)
The price is HK$3,357
HK$4,097 total
includes taxes & fees
22 May - 23 May
Moon Palace Cancún - All Inclusive

About the area

Cancun

Located in Cancun, Moon Palace The Grand Cancun - All-inclusive is on a private beach. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. Travelling with kids? Consider Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Make sure you don't miss outdoor adventures like hiking/biking trails and horse riding.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Xoximilco - 6 min drive
  • Moon Palace Golf Club - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • Sky Bar
  • Lobby Bar
  • Cusco
  • Grand Central Buffet

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near Moon Palace Golf Club
At Moon Palace The Grand Cancun - All-inclusive, you can look forward to free full breakfast, 27 holes of golf and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas and a beach bar. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a manicure/pedicure or a hot stone massage. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. The gym offers Pilates classes and yoga classes; other things to do include basketball, ecotours and bowling. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide and 5 swim-up bars
  • Free self-parking and valet parking
  • 4 outdoor tennis courts, a round-trip airport shuttle (surcharge) and a free beach club on-site
  • Luggage storage, concierge services and tour/ticket information
  • Guest reviews say good things about the family-friendly amenities, pool and helpful staff
Room features
All 1304 rooms include comforts, such as private indoor hot tubs and 24-hour room service, as well as perks, such as free international calls and premium bedding. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • 42-inch Smart TVs with premium channels
  • Childcare services, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27 holes of golf
  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/games room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina on site
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch smart TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 22 May 2024 start from HK$5,484.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Checkout is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is 0.6 mi (1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 1.8 mi (2.8 km) from Moon Palace Golf Club. Arrecife de Puerto Morelos National Park and Xoximilco are also within 3 miles (5 km).

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 626 out of 1094 reviews" "
Rating 8 - Good. 212 out of 1094 reviews" "
Rating 6 - Okay. 101 out of 1094 reviews" "
Rating 4 - Poor. 61 out of 1094 reviews" "
Rating 2 - Terrible. 94 out of 1094 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! I’ll definitely coming back
Stayed 4 nights in May 2024

6/10 Okay

John

Stayed 5 nights in May 2024

6/10 Okay

Narmin Sameer

Travelled with family and small children
Disliked: Staff & service, amenities
It was our first time at this property and heard so many good things about it from family and friends. Kids had a blast and enjoyed the water park the most but not very happy with the housekeeping and room service, we check in and 3 days after no one came cleaned and changed beds or take the dirty towels I had to call 3 times and room service they take forever I call 2 times till I get the thing. Overall it’s ok.
Stayed 5 nights in May 2024

10/10 Excellent

Saif

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very organized and very nice and helpful people I can say I had a very good time experience and I’m going back for sure
Stayed 4 nights in May 2024

6/10 Okay

yunlan

Liked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. It was not busy, and they werendoing maintenance on a couple of rooms. Got an upgrade to a villa. The adults only pool is a must if not with children. If with children, waterpark is a must. We will go back.
Stayed 4 nights in May 2024

8/10 Good

Monique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property with tons of activities for kids. Great restaurant options. Friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Young Sun

Stayed 4 nights in Feb 2024

10/10 Excellent

Delmar

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about this place hands down greatest
Stayed 4 nights in Apr 2024

10/10 Excellent

Jamie Brown Onee, Gainesville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with lots of restaurants & the room was clean & spacious, kids friendly with nice big waterpark.
Stayed 3 nights in Apr 2024