Dirty, old, run down, no house keeping staff. Breakfast was old bread, old fruit and no meat.
So "Horrible" we left.
Staff did a great job with what they were given, no staff to cover anything.
Got
2024 年 5 月入住 4 晚
6/10 一般
Beth
与家人出行
2024年05月5日
满意:员工和服务
不满意:住宿条件和设施
The staff is amazing. No housekeeping, no refills of coffee station, sub par free Continental breakfast cont
Beth
2024 年 5 月入住 2 晚
10/10 超赞
Linda
与配偶出行
2024年05月5日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Very quiet. Nice staff. Clean room
Linda
2024 年 5 月入住 1 晚
4/10 很差
Walter,Clermont
与家人及幼儿出行
2024年04月28日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Place smelled bad, room smelled bad, could hear people/noise from the other room, the sofa bed was dirty and couldn’t use it. And the breakfast was horrible, only bread, cereal and limited snacks, no hot food.
Walter
2024 年 4 月入住 2 晚
6/10 一般
Carla
与配偶出行
2024年04月9日
满意:员工和服务
Bed table sticky. Need bigger pillows or more pillows
Carla
2024 年 4 月入住 1 晚
2/10 糟糕
Jonathan,Irmo
与家人及幼儿出行, 与家人出行
2024年04月7日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The room was dirty. It was missing the sofa couch which we needed. The room only had two towels lights didn’t work and fixtures were broken or missing pieces. The breakfast was pancake or cold biscuits with old sausage gravy.
Jonathan
2024 年 4 月入住 1 晚
6/10 一般
Livinus
2024年03月27日
满意:清洁度、员工和服务、住宿条件和设施
There was no remote for the TV. Upon my request when I went to the front desk, the guy found me one remote after a long time of waiting and when I got to the room, the remote did not work. Jeeeez! I just let go and didn't bother further.
The phone in the room did not work and I could not make complaints or get attendants attention from the room but I have to consistently go to the front desk.
Worst still, there was no iron in my room. I went to the front desk to report it and I was promised one. It took so long to eventually bring it and sadly the iron does not work! So why did they bring us a useless iron and a useless remote?
There was a technical issue processing my payment when we arrived for check in. I swapped my credit card and the charges taken my credit card but the attendant guy kept saying the money did not process and I need to pay or else I can't be checked in. This caused some arguement and much delay at the lobby without checking us in. I adviced them to make calls to their payment center because the money was already taken from my account. After a long time they came to me and confirmed that the payment went through successfully. This was not a good experience for me.