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Reviews of Rocky Gap Casino & Resort

3 out of 5
Rocky Gap Casino & Resort
16701 Lakeview Road NE, Cumberland, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1004 reviews" "
Rating 8 - Good. 281 out of 1004 reviews" "
Rating 6 - Okay. 97 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so special
Stayed 1 night in May 2024

10/10 Excellent

Dixie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the casino and the rooms were ok. We didn't care for the food at the Lakeside Grill. The atmosphere, waitstaff and drinks were good but the food was awful.
Stayed 1 night in May 2024

8/10 Good

Lorrie, Natural Bridge Station

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lake where you can sit outside around a fire pit and enjoy the scenery.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Amenities, property conditions & facilities
Hi
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful and clean property.
Stayed 2 nights in Apr 2024

8/10 Good

DIANE

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has beautiful grounds and surroundings. There were some Quiky things about the hotel. Like they wouldn't accept a letter for the outgoing mail, and they keep the luggage carts locked up and you can only use them when the valet is on duty. There isn't maid service everyday but the rooms were clean, a good size, the bed was comfortable. The bathroom had plenty of towels and service items. The breakfasts were really nice, and the bar tender in the sports bar was very competent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, property conditions & facilities
Fun atmosphere
Stayed 1 night in Apr 2024

10/10 Excellent

Anna Marie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ranjana

Liked: Cleanliness
Disliked: Property conditions & facilities
AC did not work properly, casino players were loud coming to their room late at night.
Stayed 3 nights in Apr 2024

10/10 Excellent

chet, rock rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Candice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Casino part was nice but no winner
Stayed 1 night in Mar 2024

8/10 Good

Yujin, leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool , hot tub , casino, food , clean. Beautiful surroundings. Over all great trip
Stayed 1 night in Apr 2024

2/10 Terrible

Keath Queenie

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is nice.But the room never been clean lots of molds in the bathroom counter.They need to clean the bathroom really good.This is looks disgusting.
Stayed 1 night in Apr 2024

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Candice

Liked: Amenities
Loved the property and staff were very accommodating and friendly. Even surprised me with a slice of cake for my birthday.
Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Sereta, Reisterstown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is average for a resort.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were amazing and dinner was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Was relaxing and beautiful scenery.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it all
Stayed 1 night in Apr 2024

4/10 Poor

Nadia

Stayed 1 night in Apr 2024

8/10 Good

Chante, Largo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 2 nights in Apr 2024

10/10 Excellent

Robynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wings at bar were cold and French fried
Stayed 1 night in Apr 2024

10/10 Excellent

monna, Fort Washington

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it and will be back soon
Stayed 2 nights in Apr 2024

8/10 Good

Ralph, Troutville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the lake view.
Stayed 2 nights in Apr 2024

8/10 Good

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Shawn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
All was very good. Thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our experience at Rocky Gap Casino! The bar had the best angus burgers, the casino has winning slots. Above all the staff are exceptionally friendly and helpful especially upon checkin with Raven.
Stayed 3 nights in Apr 2024

2/10 Terrible

Renee

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff was mediocre. Personal product's to use,, shampoo, conditioner,etc. Low class products. Definitely bring you own, even if for one night stay. Would rather pay the $60; stay in lavele md up the road
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of the casino !
Stayed 2 nights in Apr 2024

10/10 Excellent

Quinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Pj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our visit.
Stayed 1 night in Apr 2024

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only come here if you want to gamble. Food is mediocre
Stayed 1 night in Apr 2024

10/10 Excellent

nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people were so friendly. - so much to do - clean fun - we will be back
Stayed 2 nights in Apr 2024

8/10 Good

Becky

Stayed 1 night in Mar 2024

10/10 Excellent

Lawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lucy on 2 Apr 2024
Hi Lawanda! Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

10/10 Excellent

Tequila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for a day trip love the casino and the restaurants are get the trails by the water is amazing . I will be returning for a longer trip.
Stayed 1 night in Mar 2024
Response from Lucy on 2 Apr 2024
Hi Tequila! We are so happy that guests like you are having a great experience at Rocky Gap. We look forward to welcoming you back for a longer trip soon!

8/10 Good

Jonathan, Haymarket

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lucy on 2 Apr 2024
Hi Jonathan! Thanks for staying with us. We appreciate your review!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lucy on 2 Apr 2024
Hi there! We appreciate you taking the time to share your rating with us. We hope to see you again soon, Katie!

6/10 Okay

Madison

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
My fiance rented a room for us for my 30th birthday and thought the overall experience was going to be way different! Especially the food, it was very terrible to say the least! Prices are way to high! The rooms are outdated with no microwave & a mini fridge that doesn't work much at all. But we did get to enjoy the vibe & of course the view, the outdoor fire pits (very nice) and also the casino for being our first time going to a casino! We would give it a 2.5-3 out of 5 star ratings!
Stayed 1 night in Mar 2024
Response from Lucy on 2 Apr 2024
Hi Madison! Thank you so much for taking the time to leave us a review and provide us with feedback! I am sorry to see that your overall experience at your recent visit to Rocky Gap could have been better. We appreciate your feedback as we are always looking for ways to improve our business.

10/10 Excellent

Tylisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like I had to pay an unexpected $30 per day Resort fee at check out. Thought all fees and taxes were paid at my time of booking.
Stayed 2 nights in Mar 2024
Response from Lucy on 2 Apr 2024
Hi Tylisa! We appreciate you taking the time to share your expiernece with us. We hope to see you again soon.

10/10 Excellent

steven g., Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lucy on 2 Apr 2024
Thank you for visiting Rocky Gap Casino, Resort & Golf! We hope to see you again soon.

10/10 Excellent

SUE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice resort , staff is excellent and friendly, rooms are clean and comfortable , but would not recommend the steakhouse, food was below average compared to the price they charge , we ordered steak and lobster , it felt that someone just slapped it in the plate , no presentation, no sauce , no seasoning , Mac and cheese hardly had any cheese in it , sat night so many tables empty but people were waiting outside including us for a table although we had reservations , we ultimately got tired and sat at the bar , there is another bar and grill in the same floor which is way better
Stayed 1 night in Mar 2024
Response from Lucy on 1 Apr 2024
Hu Sue! Thank you so much for taking the time to leave us a review. I am sorry to see that your overall experience at your recent visit to Lakeside Grille could have been better. We are thankful for your feedback as we are always looking for ways to improve. We hope to see you again in the future!

10/10 Excellent

shydia

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had so much fun, it was very relaxing.
Stayed 2 nights in Feb 2024
Response from Lucy on 2 Apr 2024
Hi Shydia, We are so glad you had a relaxing stay at Rocky Gap Casino, Resort & Golf. Your support is invaluable to us. Looking forward to seeing you again soon!

8/10 Good

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was a little boring to me.
Stayed 1 night in Mar 2024
Response from Lucy on 28 Mar 2024
Hi there! We appreciate you taking the time to share your rating with us. We hope to see you again soon, William.

8/10 Good

Ingrid

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
False details regarding amount held on credit card. Sime staff at the restaurant were not very pleasant. Tamika was very nice!!!
Stayed 2 nights in Mar 2024
Response from Lucy on 28 Mar 2024
Hi there! We appreciate you taking the time to share your experience with us. We hope to see you again soon, Ingrid!