4/10 Poor
Andrew
Travelled with partner
4 Jun 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived at midnight and were allocated a room. It was disgusting. we paid nearly $2,000 for a room that was not clean, smelt of damp , the walls were marked the bathroom was rotting and the bedding was covered with what looked like blood and excrement. There was no rooms to change until the following day so we had to stay in this room until then. There were two rooms available to us one better room that was a slight upgrade but was still very run down but at least it was clean the other room we would have to pay more for. We made the best of the vacation but would never go back again. Please if you are going to this hotel think carefully before going. ,Room 132 was the really bad room. There was a hurricane last year and it looks like it maybe being used as an excuse not to do anything to the property. There is lots they could do to tidy things up outside but nothing seems to be being done.
Andrew
Stayed 7 nights in May 2024