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关于底特律市中心希尔顿花园酒店的点评

3 out of 5
底特律市中心希尔顿花园酒店
351 Gratiot Ave, Detroit, MI

点评

8.2

很好

10 分 - 超赞。502 条好评，共有 1002 条点评" "
8 分 - 还可以。252 条好评，共有 1002 条点评" "
6 分 - 一般。123 条好评，共有 1002 条点评" "
4 分 - 很差。49 条好评，共有 1002 条点评" "
2 分 - 糟糕。76 条好评，共有 1002 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

7.6/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Rene Rolando

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I building looks a bit old. But the staff provided great service. Walking distance to good eating places. Great stay. Definitely will come back here on my next trip to Detroit.
2024 年 5 月入住 2 晚

10/10 超赞

Tyler

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2024 年 5 月入住 1 晚

2/10 糟糕

Antonella

与家人出行
不满意：住宿条件和设施，服务设施
Worst sleep ever! beds made so much noise
2024 年 5 月入住 1 晚

2/10 糟糕

ANGIOLINA

与家人出行, 与配偶出行
不满意：住宿条件和设施
The room smelled horrible, the bed was looking sloppy. The sheets were very wrinkly like they weren’t changed from the previous guest.
2024 年 4 月入住 1 晚
Guest Service Manager 于 2024年05月15日 的回复
Hello Angiolina, we are sorry to hear that you did not have a good experience with us. We thank you for your feedback and apologize for not meeting your expectations. Feel free to give us a call if you have any questions.

10/10 超赞

Mildred M

满意：清洁度、员工和服务、住宿条件和设施
Great
2024 年 4 月入住 2 晚
Guest Service Manager 于 2024年05月15日 的回复
Thank you, Mildred, we greatly appreciate your feedback. Thank you for allowing us to be of service to you.

10/10 超赞

KIMIKO

满意：清洁度、员工和服务、住宿条件和设施
デトロイトに初めて来ました。このホテルのホスピタリティもいいですし、近くに観光する所があり、運動がてら歩きましたが、環境も心配したほどではなく、1人まだ歩いていました。お世話になり、ありがとうございました
2024 年 4 月入住 2 晚
Guest Service Manager 于 2024年05月15日 的回复
Thank you, Kimiko. We are so happy you had a great experience in downtown Detroit. We would love to see you back again.

4/10 很差

Mahmoud

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

8/10 还可以

Maxwell

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Guest Service Manager 于 2024年05月16日 的回复
Thank you for taking the time to rate your stay with us. We greatly appreciate your feedback.

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施
It is my Hotel choice everytime I visit Detroit! I love the Hilton Garden Inn.
2024 年 4 月入住 1 晚
Guest Service Manager 于 2024年05月16日 的回复
Thank you for taking the time to share your experience. We appreciate you for making us your hotel of choice. We look forward to seeing you on your next visit.

10/10 超赞

Linda

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Guest Service Manager 于 2024年05月16日 的回复
Thank you, Linda, for being our guest. We appreciate you and thank you for taking the time to rate your stay.

10/10 超赞

Natalea

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The hotel and parking valet was easy to locate. The staff at the front desk were very helpful. The room was clean and spacious.
2024 年 4 月入住 1 晚
Guest Service Manager 于 2024年05月16日 的回复
Hi Natalea, thank you for your kind words and sharing your experience at our property. We look forward to hosting you again soon.

10/10 超赞

Patricia

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Parking was very convenient. Employees were very polite
2024 年 3 月入住 2 晚
Guest Service Manager 于 2024年05月15日 的回复
Thank you for your kind words. We appreciate you for being our valued guest. We hope to have you back again soon!

10/10 超赞

Maxcine

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
First time here. Very clean and comfortable stay. I definitely recommend this location.
2024 年 2 月入住 2 晚
Guest Service Manager 于 2024年05月15日 的回复
Good day, Maxcine. We are astatic to hear you and enjoyed your stay, we would love to have you back soon!

10/10 超赞

Michael

2024 年 3 月入住 1 晚
Guest Service Manager 于 2024年05月16日 的回复
Thank you, Michael, for taking the time to take our survey. We appreciate you for being our guest.

10/10 超赞

Jeffrey，Gaylord

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right downtown and could walk to games or theater venues
2024 年 3 月入住 1 晚
Guest Service Manager 于 2024年05月15日 的回复
Thanks Jeffrey, we are happy you were able to enjoy the convenance of being able to walk to your events. Next time you are in downtown Detroit we would love to have you back.

10/10 超赞

Lindsey

2024 年 3 月入住 1 晚
Guest Service Manager 于 2024年05月15日 的回复
Thank you for staying with us. We would love to have you back!

10/10 超赞

Hilaria

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
I stay 2 nights it was perfect for me very convenient.
2024 年 3 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Hello Hilaria,We are happy you had a wonderful stay. Thank you for taking the time to share your experience.

10/10 超赞

Girard，Southgate

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and convenient location
2023 年 12 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Hello Girard,Thank you for staying with us. We look forward to seeing you again.

10/10 超赞

Cindi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is an exceptional hotel, from the convenient location in regards to the Ford Field Stadium to the excellent service provided by the staff, Michael was patient in funding our reservation, as my name has changed since using my membership! There is a restaurant in the hotel with excellent food, which we really appreciated after spending the entire day at the Stadium for the State Wrestling Tournaments, which start early and end late! The breakfast buffet in the morning is also exceptional with a wide selection of items! It was very good as was again the exceptional service! This is definitely our favorite and we will be back next year!!!
2024 年 3 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Thank you, Cindi, for your wonderful feedback. We always strive to give our customers the best experience possible. We truly look forward to having you back.

8/10 还可以

Liana

2024 年 2 月入住 2 晚
Guest Service Manager 于 2024年05月15日 的回复
Thank you for staying with us. We hope to host you again soon!

8/10 还可以

Miluska

2024 年 2 月入住 1 晚
Guest Service Manager 于 2024年05月15日 的回复
Thank you for staying with us. We appreciate your feedback. We hope to see you again soon.

8/10 还可以

Gaebrielle

与家人出行
满意：住宿条件和设施，员工和服务
Nice hotel to stay at
2024 年 2 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Hi Gaebrielle,Thank you so much for staying with us. We are happy to here that you enjoyed your stay.

2/10 糟糕

Abbey

与家人出行
We booked a room for 4….a junior suite. The pullout couch had only a thin cover over metal coil springs. We asked for a topper which they didn’t bring and after 45mins we asked again. A cover equivalent to a sheet was delivered. My husband and son slept on the floor. The toilet ran very loudly on and off all night. The tv was broken. When I complained, the front desk woman was very rude and condescending. The manager was kind and polite and comped a breakfast which was equally disappointment.
2024 年 2 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Hello Abbey,We truly apologize that you did not have the best experience with us as you should. We do hope you try us again and your stay is better and brighter.

10/10 超赞

Luke

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel nice, parking is expensive!
Hotel was nice. Service very good. Was disappointed to learn later that to park on site you must use valet and it cost $45. We had an off site event and they like to gouge you for parking in Detroit. So be forewarned!
2024 年 2 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Thank you Luke for sharing your experience. We look forward to having you back as our guest.

10/10 超赞

Monica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel stay! We could not ask for a better location to Ford Field, I think 3 blocks. You can see the stadium from the front of the hotel. Every employee that we came in contact with was pleasant and helpful from the valet, front desk, to the breakfast attendant in the dining area. Our room the junior king suite was spacious, clean and comfortable. This is a nice hotel stay in a great location, we will definitely be back! If you are planning to go to a Detroit Lions game this is the way to go. You just need to make sure you are staying the night of the game, too for the parking. We parked Saturday when we arrived and grabbed our car upon checkout on Monday morning.
2024 年 1 月入住 2 晚

6/10 一般

Jason

2024 年 2 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Hi Jason,Thank you for staying with us. We look forward to seeing you again!

8/10 还可以

Jill

2024 年 2 月入住 1 晚
Guest Service Manager 于 2024年05月15日 的回复
Thank you for staying with us. We look forward to seeing you again!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Expensive parking good hotel
Nice stay, clean, friendly. A lot of noise from street. No parking except valet which is $45 per night, so add that to price of room:)
2024 年 1 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Thank you for staying with us. We hope to see you again soon.

8/10 还可以

Stephanie c

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing!! Friendly and helpful!! The room was clean but the top dead bolt lock did not lock. Will definitely stay again, next time we are in Detroit.
2024 年 1 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Hi Stephanie,We are glad to hear our team took great care of you during your stay. We look forward to seeing you again.

10/10 超赞

Jane

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Hi Jane,Thank you for staying with us!

10/10 超赞

Elaine

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Go Lions
Great location in the heart of downtown. I was there for the Lions game and it was quick walk. Staff was excellent in taking care of any needs and very friendly.
2024 年 1 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Hi Elaine,We look forward to seeing you next Lions season. We are happy to hear you had a good stay!

10/10 超赞

Julie

满意：清洁度、员工和服务、住宿条件和设施
This location is Amazing! Two Blocks to Ford Field and Two Blocks to Greek Town.
2024 年 1 月入住 1 晚
Guest Service Manager 于 2024年03月18日 的回复
Thank you, Julie we are excited, to hear you had a wonderful time. We hope to have you back soon

6/10 一般

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not worth it
The bed was great - the sofa bed was terrible. Valet is $45/night and the pet fee was $75, so this felt excessively expensive given how uncomfortable half our family was. While check in and check out were quick and easy, we called the front desk to ask them to pull up our car from the valet and when we went downstairs, no one had told the valet anything. Next time I'l look for a more affordable option that better meets our needs for the price in downtown.
2024 年 1 月入住 1 晚

8/10 还可以

Linda

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Hilton in Downtown Detroit
The location of the property was excellent especially since it is within walking distance to Ford Field. The heat was terrible. In between warm air it would blow cold air even when set in the 70's and it was extremely loud!
2024 年 1 月入住 3 晚

10/10 超赞

Brandy

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

2/10 糟糕

James

2024 年 1 月入住 1 晚

8/10 还可以

Torranio

与配偶出行
满意：清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Taylor

2023 年 12 月入住 2 晚
Guest Service Manager 于 2024年03月18日 的回复
Hi Taylor,Thank you for staying with us. We look forward to seeing you again!

10/10 超赞

Pam

2023 年 12 月入住 1 晚

2/10 糟糕

Robert

2023 年 12 月入住 1 晚

10/10 超赞

Bronwen

2023 年 12 月入住 1 晚

10/10 超赞

Denise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Cory

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Nothing free
Would be nice to get a free breakfast and a drink for the price of this place.
2023 年 12 月入住 1 晚

6/10 一般

Joseph

与家人出行
满意：员工和服务
Basic with overpriced breakfast.
The hotel was clean but very basic. The $17 breakfast buffet is overpriced. A couple of cold meats, slimy scrambled eggs and some toast. Most hotel’s free breakfasts are better than this one.
2023 年 12 月入住 1 晚

4/10 很差

真实旅客

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel
2023 年 11 月入住 2 晚

10/10 超赞

Theresa

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

8/10 还可以

Marc

2023 年 11 月入住 2 晚

8/10 还可以

Maggie

团体旅客
满意：住宿条件和设施，员工和服务
It was close to everything downtown Detroit
2023 年 11 月入住 1 晚

10/10 超赞

Jesse

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚