Beautiful home! Very clean, well stocked, backyard & in-home order to accomplish this, they have hired a third-party, extensive background checking company that has its headquarters overseas. Having had ID stolen before, I was unwilling to submit what the contact was asking for. I tried to contact the Host several times, only to be sent the same link (over & over) to submit personal info. I filed a complaint with Vrbo twice explaining the problem. Three hours before check-in I was contacted by the Host to say that the AC wasn't working and did we want out of the contract. I was finally able to talk to someone with whom I was able to come to a workable solution, so we were able to stay there. Because of the communication trouble, I would NEVER rent this home (nor anything run by PURE Property Management) again, even though it was very nice place. I have rented many homes through Vrbo, and never had this kind of trouble. The two companies need to work out a better system together.