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关于赫默尔亨普斯特德智选假日酒店 - IHG 旗下饭店的点评

3 out of 5
赫默尔亨普斯特德智选假日酒店 - IHG 旗下饭店
Stationers Place, Apsley Lock, Hemel Hempstead, England

点评

8.6

超赞

10 分 - 超赞。462 条好评,共有 1000 条点评" "
8 分 - 还可以。395 条好评,共有 1000 条点评" "
6 分 - 一般。86 条好评,共有 1000 条点评" "
4 分 - 很差。38 条好评,共有 1000 条点评" "
2 分 - 糟糕。19 条好评,共有 1000 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Yau Fung

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 3 晚
Mayur M 于 2022年11月25日 的回复
Hi Yau Fung, thanks for the 5-star review.We're glad to see you had an enjoyable stay.We hope to welcome you back soon. All the best, Mayur M.

8/10 还可以

Kin Pong Frankie

2020 年 2 月入住 1 晚

10/10 超赞

kit man

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
Amy\Guest Service Assistant 于 2019年07月11日 的回复
Good Morning Thank you for taking the time to review your stay with us and giving us an overall score of 10. I am pleased to see that you had a pleasurable stay with us. We hope to welcome you into our hotel again soon. Kind Regards

8/10 还可以

CHUI sheung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 1 晚

8/10 还可以

Kirstie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, clean and good location.
2024 年 2 月入住 1 晚

10/10 超赞

Richard

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Hotel Operations Manager 于 2024年05月20日 的回复
Thanks for your positive comments, Richard.We look forward to seeing you again soon.All the best, Ellie -

8/10 还可以

Yasmin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
HOM 于 2024年05月13日 的回复
Yasmin, thanks for the amazing rating. We hope to see you again and All the best, Ellie - Hotel Operations Manager.

10/10 超赞

Luciana

满意:清洁度、员工和服务、住宿条件和设施
Excellent Staff !
2024 年 4 月入住 3 晚
Hotel Operations Manager 于 2024年04月29日 的回复
We appreciate your kind words, Luciana.Take care, Ellie -

8/10 还可以

Mr Nigel David

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ample free parking , convenient for motorways In hotel restaurant and bar , twin rooms, great breakfast with good choice. Good locaton backing on to a canal with several dining choices nearby .
2024 年 4 月入住 1 晚
HOM 于 2024年04月15日 的回复
Mr Nigel David, thanks for the amazing rating. Hopefully, we will continue to exceed your expectations and we hope to see you again. All the best, Ellie - Hotel Operations Manager.

8/10 还可以

Michael

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Hotel Operations Manager 于 2024年04月8日 的回复
Thanks for your feedback, Michael.See you soon.Best wishes, Ellie -

2/10 糟糕

David

与配偶出行
When we arrived we were greeted with the car park full of a mountain of beds and mattresses it looked like you had taken out asylum seekers and replaced them with us.Not what I expected from a hotel group such as yours.I doubt I will ever stay in one of your hotels again.
2024 年 3 月入住 1 晚
Hotel Operations Manager 于 2024年03月19日 的回复
Thanks for the review and feedback, David.We're sorry to hear that you experienced an issue when staying here. We hope to be able to welcome you back with us where you'll have a much better experience.All the very best,Eva

8/10 还可以

Mark

满意:清洁度、员工和服务、住宿条件和设施
It did what it said on the tin
2024 年 2 月入住 1 晚
Hotel Operations Manager 于 2024年03月4日 的回复
Thanks for the kind review,Mark.We're thrilled to hear you had a pleasant stay. All the best, Ellie

10/10 超赞

Mike

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
- Hotel Operations Manager 于 2024年02月23日 的回复
Mike, thanks a bunch for the kind review!We look forward to welcoming you back.All the best, Ellie

8/10 还可以

Darren

2024 年 2 月入住 1 晚
Hotel Operations Manager 于 2024年02月19日 的回复
Thanks for your lovely review, Darren.All the best, Ellie -

10/10 超赞

Simon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and liked the location next to the canal
2024 年 2 月入住 1 晚
Hotel Operations Manager 于 2024年02月19日 的回复
Thanks for your positive comments, Simon.We look forward to seeing you again soon.All the best, Ellie -

8/10 还可以

Terri

与家人出行
满意:服务设施,清洁度
Wait for evening meals took far too long
2024 年 2 月入住 2 晚
Hotel Operations Manager 于 2024年02月14日 的回复
Terri, your lovely feedback is welcomed!Best wishes, Ellie -

10/10 超赞

Jacqueline

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel in a great location.
Staff were friendly and helpful. Room comfortable. Great pub across the road (although the hotel bar was ok too!), breakfast included; free parking onsite. All good.
2024 年 1 月入住 1 晚
Hotel Operations Manager 于 2024年02月14日 的回复
Thanks for your positive comments, Jacqueline.Best wishes, Ellie -

10/10 超赞

Keith

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Few days away
Visiting Harry Potter world and friends
2024 年 1 月入住 3 晚
- Hotel Operations Manager 于 2024年02月14日 的回复
Keith, thanks for the amazing review.Best wishes, Ellie

8/10 还可以

Michael

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good stay
Friendly and helpful reception, good breakfast.
2024 年 1 月入住 1 晚
Hotel Operations Manager 于 2024年01月26日 的回复
Thanks so much for your top marks, Michael.See you soon.Best wishes, Ellie

10/10 超赞

John,Blackburn

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is well-placed for easy access to central London - a 30 minute inexpensive train ride from the station just across the road. Local shopping available, plus several dining options.
2024 年 1 月入住 2 晚
HOM 于 2024年01月22日 的回复
Wow, 5-stars! Thanks so much, John. We're glad our location was convenient for exploring the area. We hope to welcome you back and All the best, Ellie - Hotel Operations Manager.

10/10 超赞

Dana

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and friendly hotel
2024 年 1 月入住 1 晚
HOM 于 2024年01月22日 的回复
Thanks for the 10/10 rating, Dana. We hope to welcome you back and All the best, Ellie - Hotel Operations Manager.

10/10 超赞

james

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Esteve tudo tranquilo no Hotel, a única restrição foi com o café da manhã que poderia ter sido mais com mais frutas e ao mesmo tempo uma dieta menos calórica.
2023 年 12 月入住 10 晚
HOM 于 2024年01月22日 的回复
Muito obrigado por ter avaliado o nosso hotel. É com muito agrado que ouvimos que gostou da sua estadia connosco. É algo de que a nossa equipa se orgulha imenso, e por isso, os seus comentários são de grande valor. Esperamos vê-lo novamente. Com os melhores cumprimentos, Ellie - Hotel Operations Manager.

6/10 一般

eliza

不满意:员工和服务
Weekend break
The hotel was reasonable clean, the staff was ok. The breakfast become very boring it the same thing everyday. They hotel was very busy, and they kept running out of food and juices, you had to wait for staff to bring more food out., also ran out of cutlery and have to wait for that too. I had to ask a member of the staff to clean a table so we can sit to eat our breakfast, she said couple of minutes 10 minutes later we was still waiting so I clean the table myself. Then the member of staff came and said sorry the lady who meant to be cleaning the table is on her break, I said really, at the busyest time in the morning, this is ridiculous. I do under that the hotel gets very busy, but I think it's bad management, they should be keeping an eye on stock level. Having to wait for cutlery is just bad.
2023 年 12 月入住 4 晚
Hotel Operations Manager 于 2024年01月8日 的回复
Thanks for taking the time to leave a review, Eliza.We're happy to see you were satisfied with the hotel's cleanliness. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. We look forward to welcoming you back.All the best, Ellie -

8/10 还可以

VAN

团体旅客
Basic holiday inn express
2023 年 12 月入住 1 晚
Hotel Operations Manager 于 2024年01月8日 的回复
Van, thanks for your feedback.All the best, Ellie -

10/10 超赞

Dorothy

满意:服务设施
We loved everything about the Holiday Inn Express, we have stayed twice before! Our room was fantastic although we didn’t need it serviced as we do it all ourselves but when we ask for anything what we need to be replenished, no problem whatsoever! You could do with a handle to get us up off the toilet!!!!
2023 年 12 月入住 4 晚
Hotel Operations Manager 于 2023年12月29日 的回复
Thanks for the perfect rating, Dorothy.Best wishes, Ellie -

10/10 超赞

Karen

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Hotel Operations Manager 于 2023年12月29日 的回复
Karen, your lovely feedback is welcomed!Best wishes, Ellie -

10/10 超赞

Allyson

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always happy when I stay here. Staff are always friendly and helpful. Comfy rooms and fabulous breakfast.
2023 年 12 月入住 6 晚
Hotel Operations Manager 于 2023年12月29日 的回复
Thanks for your lovely review, Allyson.We look forward to seeing you again soon.Best wishes, Ellie -

4/10 很差

pascal

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Need to improve
Elevator out of order first day , and no hot water for the shower the second day
2023 年 12 月入住 2 晚
Hotel Operations Manager 于 2023年12月14日 的回复
Thanks for your review, Pascal.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, Ellie

8/10 还可以

Catherine

满意:清洁度、住宿条件和设施、客房舒适度
Don’t bother with breakfast
Hotel fine, basic, but fine. Breakfast awful, drinks from a machine, pressed for Latte but no milk in the machine, tasted awful. Had an Orange juice that was so watered down you could not taste any orange juice in it - disappointed
2023 年 12 月入住 1 晚
Hotel Operations Manager 于 2023年12月14日 的回复
Thanks for your feedback, Catherine.See you next time.Best wishes, Ellie

10/10 超赞

Anthony

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Hotel Operations Manager 于 2023年11月22日 的回复
Thanks so much for your review, Anthony.All the best, Ellie -

4/10 很差

Chelsea

满意:清洁度
不满意:客房舒适度
Meh stay
Happy with parking, and overall wasn’t the worst experience However, the room’s heating/AC was bad, it got too hot and I wasn’t able to turn on the AC despite even looking up a manual online for the model The room was just a little too basic, not awful but not great, no bath, and the pressure of the shower was lacking big time The bed was too firm but pillows were nice The breakfast was disappointing, £9.99 and no hashbrowns, no mushrooms, no tomatoes, just a bit meh really. Overall it wasn’t great but it did the job I suppose, it could’ve been a lot worse, I just wasn’t overly impressed Expensive for what you get
2023 年 11 月入住 1 晚
Hotel Operations Manager 于 2023年11月22日 的回复
We appreciate your feedback, Chelsea.Breakfast at our hotel is included for all guests. Please feel free to reach out to us via private message with any further comments, concerns, or suggestions you’d like to share. We would love to make things right if you give us another chance.All the best, Ellie -

10/10 超赞

Rhys

2023 年 11 月入住 1 晚
Hotel Operations Manager 于 2023年11月16日 的回复
Rhys, thanks for the amazing review.We hope you'll visit us again soon.All the best, Ellie -

10/10 超赞

J

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good stay at Holiday Inn Express
The hotel was clean and had everything we needed. The free breakfast was a plus! The staff were without exception pleasant, friendly and helpful: thank you.
2023 年 11 月入住 2 晚
Hotel Operations Manager 于 2023年11月14日 的回复
Thank you for letting us know about your amazing experience. All the best, Ellie -

8/10 还可以

Nagy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Hotel Operations Manager 于 2023年11月14日 的回复
Nagy, thanks for your lovely review!All the best, Ellie -

8/10 还可以

Gemma

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good all round
Hotel was fine for our needs as a family of 4. Rooms were basic but clean and had everything we needed, apart from a bath which would have been good for our 2 year who is terrified of the shower but it was no big deal and in fairness, I didn’t request one. Friendly and helpful staff and no issues getting a parking space or table for breakfast - helpful sign in the lift telling you the busiest times.
2023 年 11 月入住 2 晚
Hotel Operations Manager 于 2023年11月14日 的回复
We appreciate your kind words, Gemma.All the best, Ellie -

10/10 超赞

Zara

2023 年 11 月入住 1 晚
Hotel Operations Manager 于 2023年11月14日 的回复
Thanks for your top marks, Zara.All the best, Ellie -

8/10 还可以

Charlette,Fort St John

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great bed. Excellent breakfast.
2023 年 11 月入住 1 晚
Hotel Operations Manager 于 2023年11月14日 的回复
We appreciate your lovely review.Best wishes, Ellie -

8/10 还可以

Nicola

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Hotel Operations Manager 于 2023年11月14日 的回复
Nicola, thanks so much for your review.Best wishes, Ellie -

10/10 超赞

Diane

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very warm welcome, and warm rooms too.
2023 年 10 月入住 1 晚
Hotel Operations Manager 于 2023年11月7日 的回复
Wow, 5/5! Thanks for your top marks, Diane.We hope to welcome you back again soon.All the best, Ellie -

4/10 很差

Victoria

2023 年 11 月入住 2 晚
Hotel Operations Manager 于 2023年11月7日 的回复
Victoria, thanks for your feedback.All the best, Ellie -

8/10 还可以

Gary

2023 年 10 月入住 1 晚
Hotel Operations Manager 于 2023年11月7日 的回复
Thanks for your review, Gary.All the best, Ellie -

6/10 一般

Heather

满意:员工和服务
2023 年 10 月入住 2 晚
Hotel Operations Manager 于 2023年11月7日 的回复
Heather, thanks for your feedback.All the best, Ellie

10/10 超赞

Maisie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
Hotel Operations Manager 于 2023年11月7日 的回复
Maisie, thanks for the glowing review. We hope to welcome you back again soon.All the best, Ellie -

8/10 还可以

Stephanie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good decent hotel
Great stay for one night. Check in super quick and friendly welcome. No issues with parking. Room was clean and bed was comfy. Breakfast was a little manic but that was due to the volume of people. Only issue was the hairdryer was in need of a good clean
2023 年 10 月入住 1 晚
Hotel Operations Manager 于 2023年10月30日 的回复
Thanks for your review, Stephanie!We hope to see you again soon.Take care, Ellie

6/10 一般

真实旅客

满意:清洁度
Breakfast very poor- not enough staff
2023 年 10 月入住 5 晚
Hotel Operations Manager 于 2023年10月30日 的回复
Thanks for your review!

10/10 超赞

Sarah

2023 年 10 月入住 1 晚
Hotel Operations Manager 于 2023年10月25日 的回复
Thanks for your lovely review, Sarah.We look forward to seeing you again soon.Best wishes, Ellie -

8/10 还可以

Kirsty

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Close to HPW.
Staff were brilliant. Helen was very informative. All the staff were very helpful. Unfortunately the sofa bed wasnt comfortable for the kids but an extra duvet helpped to cushion it. Good selection of buffet for breakfast which was kept well stocked. Staff were amazing with our daughters especially as one was her birthday. Close to the warner brothers tour london and worth a visit.
2023 年 10 月入住 2 晚
Hotel Operations Manager 于 2023年10月23日 的回复
Thank you very much for your review and in-depth feedback, Kirsty! We really appreciate it and hope to be able to welcome you back with us again soon.

10/10 超赞

Richard

2023 年 10 月入住 1 晚
HOM 于 2023年10月23日 的回复
Thanks for the perfect rating, Richard. We hope to see you again and All the best, Ellie - Hotel Operations Manager.

10/10 超赞

Joseph

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Hotel Operations Manager 于 2023年10月16日 的回复
Joseph, thanks for your perfect rating.All the best, Ellie

10/10 超赞

Laura

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Convenient, clean and easy. Would sray again. Even had nice view from dining room.
2023 年 10 月入住 1 晚
Hotel Operations Manager 于 2023年10月16日 的回复
Thanks for the perfect rating, Laura!All the best, Ellie