2/10 Terrible
Illary
18 Sept 2024
Disliked: Staff & service
This Sonesta Simply Suites simply sucks. There's no other way to put it. I can't comment on the room or the property itself, as the hotel cancelled our paid reservation and sold the room out from under us without contact or any notice, leaving us to find another hotel at 10pm in the evening. Front desk staff and manager were entirely unapologetic and had no explanation for what occurred, even after being contacted by Expedia directly. Just thoughtless and terrible customer service. It's hard to concisely explain how furious I am with this whole experience. Don't ever book this place, there are a ton of other actually reputable options in the area. These people are terrible. You've been warned. You're welcome.
Illary
Stayed 1 night in Sep 2024