4/10 Poor
Kamilla
Travelled with partner
10 May 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This location is beautiful to look at and I was so excited to stay there in the isolated environment and don’t get me wrong. I am aware of the jungle and I am no stranger to bugs and animals. However, this was way too much. For a five star facility the room should have a better isolation from the outside insects and creatures. First night stayed there bed looked OK. I always do a bedbug check when it finally came time to go to bed during night sleep full of little bugs crawling into the bed fell and crawled on my husband’s head. Getting into the room as quickly as possible on our way back from dinner open the door for two seconds after dark sense of insects come inside the room and you then have to spray in a lot of your room with bug spray, which is super toxic for you. Husband almost got attacked by 12 monkeys simply walking back from the fun pool. At the end of the day, we’re not able to relax this was supposed to be relaxing and paying premium cost this was A terrible experience. I paid for four nights left after two nights requested a refund for the last two nights which was not provided. Management only offered to change my room however I have no trust in this establishment. Just wanted to relax on my vacation. DO NOT RECOMMEND.
Kamilla
Stayed 4 nights in Apr 2024