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Reviews of Hyoe Koyokaku

4 out of 5
Hyoe Koyokaku
1904 Arima-cho Kita-ku, Kobe-shi Hyogo, Kobe, Hyogo-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 132 out of 209 reviews" "
Rating 8 - Good. 64 out of 209 reviews" "
Rating 6 - Okay. 12 out of 209 reviews" "
Rating 4 - Poor. 1 out of 209 reviews" "
Rating 2 - Terrible. 0 out of 209 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

eartha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It is a historic accommodation being over 700 years, i expected the vintage kind of facilities. I came to Arima for the hot springs, this hotel has the greatest public and private baths. I enjoyed the buffet breakfast and dinner. I discovered they offer Tea ceremony between 9am to 10am to hotel guests while taking with a japanese return guest, wish the receptionist will inform me with this upon check-in so i wont miss out oj this opportunity.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property does take some effort to get to. But the stay was pleasant. Buffet was delicious and onsen baths were amazing. The ryokan experience is very interesting and comfortable for us. Staff were very helpful. One thing to mention is it is not very tattoo-friendly. They politely ask you to cover tattoos in common areas, including restaurants.
Stayed 1 night in Jun 2023

10/10 Excellent

Bou Kun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, the onsen was relaxing, the staff was amazing
Stayed 1 night in Apr 2023

8/10 Good

KIM

Travelled with group
Liked: Staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2023

10/10 Excellent

Asaki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel - Above and beyond Service
Arrival - My stay at the Hyoe Koyokaku was exceptional from check-in to checkout. I arrived at the property about two hours early as my family and I wanted to sightsee around town and get some lunch. The associates downstairs and at the front desk were more than helpful in assisting us check in our luggage and guide us to the car park which is just a few steps away from the main entrance. Check in - Upon check-in a few hours later we were told that we had complimentary upgrade from our original booked room (West Bldg-Deluxe Kaiseki Kobe Beef Dinner in Room w/ buffet breakfast) to the nicer and more expensive ($75 a night increase) North Building. The larger room also included a massage chair which was used by both my wife and I and was a nice treat. Room - My video review of the room can be seen on Youtube at the following link - https://youtu.be/iDSXgngullI - or search "Hyoe Koyokaku Hotel Review" on Youtube. Overall the room was spacious while being comfortable and clean in addition to having a nice view of the onsen town. Onsen - The onsen baths in the hotel were great and featured a nice variety of both indoor and outdoor baths. No need to bring any towel from your room, as both the wash towel and body towel are provided along with all the usual amenities like combs, razors, q-tips, etc. down in the baths. Dinner - Dinner was served in room and was fantastic and quite honestly one of the best ones I've had while staying at Ryokans in Japan. We ordered some drinks ahea
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad that hotel upgraded the room type for my stay. Facilities almost good and high quality of food both in dinner and breakfast.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was a wonderful stay! And we're happy to be upgraded to the north building. Staff were super friendly, helpful, and polite! Very impressive that they would arrange welcome tea and someone to take us to the room. Onsen was amazing. Food was excellent. We were surprised to see that the dinner was ready when we got back to our room! That was a very comfortable stay. Love the room, the view, and the amenities. We'd choose to be back if we're visiting the area again.
Stayed 1 night in Dec 2019

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time we stay in an onsen hotel. That’s the best experience of our Japan trip. Hotel is very clean and staffs are very nice. The kaiseiki dinner we had in the hotel room was amazing. We rented the private onsen, which was a great experience. We look forward to come back to this hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

Cora, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs of the hotel are profession, nice and friendly. The location of the hotel is very convenient to access to the subway train station, bus stop, shopping and sightseeing. Dinner and breakfast are super delicious!
Stayed 1 night in Dec 2019

10/10 Excellent

Cordelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly relaxing onsen experience
Loved my 1st onsen experience. Staff were hugely welcoming, excellent layout of hotel. Loved the Japanese traditional tatami & futon bedroom, complimentary snacks and daily green tea & sweet experience. The 3 onsens where excellent, clean & offered a huge range of toiletries to use. The traditional in room multiple course dinner was amazing with Kobe beef! I would definitely visit again!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely Clean, Well Trained and friendly staff. Excellent Facility and Good location.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
attentive staff ,nice place.the view was very nice.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and great location. Lovely private hot spring bath available optionally. Good breakfast choices of both Japanese and international menu.
Stayed 1 night in Dec 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Location is 5 mins walk from bus stop, easy to find, our room is upgraded by hotel, very value for money. Food is tasty and the staff is very nice
Stayed 1 night in Nov 2018

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Experience in Koyokaku
I highly recommend this Hotel Koyokaku to all the travellers to Arima onsen. The location is convenient, the staff are nice and responsive, and room we stayed is comfort and specious. My family members were enjoyed staying at this Hotel.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view and luxurious facilities
I didn’t want to leave! The view is breathtaking and the facilities made me wanting to stay longer! Definitely a highlight of our trip!
Stayed 1 night in Jul 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One-of-a-kind Experience that is very Worthwhile.
To westerners, be open to a very different kind of experience, especially for the Onsen (shared public bath) and an authentic traditional Japanese buffet breakfast (good quality food served). Highly recommended to have the Kaiseki dinner in your room. We love the quietness, hospitality and walking around in Yukata (a form of traditional casual wear in a Ryokan). Best time for the Onsen is before your dinner time. Must try the Onsen!
Stayed 1 night in May 2018

10/10 Excellent

heidi, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite place for the hot spring
We stay for a night for the hot spring. dinner and breakfast were included. the staff was so caring and attentive that once I told them I am pregnant they immediately suggested change of my menu which is few week before our stay. They are so prompt in responding and great communication. The dinner in the room was fantastic and the breakfast was awesome. We love this place so much.
Stayed 1 night in Nov 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Onsen
A wonderful and relaxing place. Take someone special!
Stayed 1 night in Jul 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Great onsen, in-room kaiseke dinner and customer services. Quiet property with everything you need in one place. Long onsen opening hours.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The second time stay at this hotel. Still very good and data are most friendly

10/10 Excellent

Shu Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MAN KEI PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing thing was there was no in room wifi. Wifi was only available at lobby and other common areas.

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
worth to stay
good services they provided

10/10 Excellent

Wing Kin Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service and the meal are wonderful
Excellent hot spring

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent onsen hotel
very comfortable environment, staff are very nice and helpful. i would recommendate to my friends, and wish to come again.

10/10 Excellent

Po-Hsiang, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen hotel
Consider it's a onsen hotel on the mountain, this is a great hotel with everything we need. Price is seasonable, onsen bath place is beautiful and big.

8/10 Good

Zhenyu, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good customer service , but hotel needs renovation
very good location , but the hotel needs renovation. the bathroom decoration is feeling tired. the spa is excellent, recommend to book a private spa .

8/10 Good

Abdullah, Toronto, Cananda

Liked: Staff & service, property conditions & facilities, room comfort
Definitely worth it for the experience alone of a
Stayed here to get the full ryokan experience. Service was great from check in as our bags were taken up to our rooms. The person checking us in walked us through the premises to our rooms. It is 4 buildings connected, so the walk was definitely needed to get our bearings straight. The room was good sized, tatami floors. Only complaint was that it was musty and/or a smoking room in the past. The dinner and breakfast buffets were good. The onsens were great. Really convenient that they are right there. You're a short walk away from town as well. The main areas of the hotel are dated, but maybe that's by design. Definitely worth it for the experience alone of a traditional ryokan and onsen.

8/10 Good

Joean , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort
comfortable and like to stay this hotel again

10/10 Excellent

Kelvin Tan, KL Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to pay for the price
The price was quite high, but end up i found it was totally value for money. The hotel was nice with good view. The room was spacious and the hot spring services was excellent. The only bad thing was they will charge you a fee for hot spring service (150 yen for each pax) even you booked the most expensive room from their hotel.

8/10 Good

Gary, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room with great services
Individual bathroom, not as others we didn't need to use the public bathroom. Room are huge and good enough for 10 people to sleep. Variety of hot springs for us to choose, charges were included in our room charges.

8/10 Good

L.H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Excellent experience!! The hot spring is awesome. The hospitality is good, the staff is very friendly and the food is delicious :)

8/10 Good

happy guest, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hot spring resort
good hot spring spa and service.

10/10 Excellent

Ichiyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バイキングが和食洋食中華とあり、数も多く、色々食べられて良かったです。
Stayed 1 night in May 2024

10/10 Excellent

Eizo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
食事がおいしい。
Stayed 1 night in May 2024

6/10 Okay

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kin Kwan Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
不錯
Stayed 1 night in Mar 2024

8/10 Good

?

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉がすごく良かった
Stayed 1 night in Mar 2024

6/10 Okay

Ching Kan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

CHENGTING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的溫泉飯店體驗
房間有年代感，但維護的很好，很乾淨。 溫泉很舒服，讓人非常放鬆。 酒店櫃檯和接駁車的員工很熱情，非常有禮貌，給人很親切的感覺。 大廳有神戶名產伴手禮，很方便。
Stayed 1 night in Feb 2024

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

chiho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事がブュッフェでしたが、どれもとても美味しかったです。
Stayed 1 night in Feb 2024

8/10 Good

HIROYUKI

Stayed 1 night in Feb 2024

10/10 Excellent

Heung Tung

Stayed 1 night in Jan 2024

10/10 Excellent

Nga lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常值得體驗的日式旅館，如果再去有馬溫泉一定在選擇入住。
Stayed 1 night in Dec 2023

10/10 Excellent

koji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
流石と感じました。
Stayed 1 night in Dec 2023