8/10 Good
Tracey
Travelled with family
7 Jun 2024
Liked: Amenities, property conditions & facilities
First off, the beach and the surrounding area is stunning. Gorgeous beach and bath warm sea. The gardens of the hotel are equally beautiful and very tropical with lily ponds and amazing plants.
The pizzas from the pub bar are really good. Sadly all the restaurants are still using plastic straws.
Our room was really disappointing. The sofa was broken at the bottom and needed a good clean. The beds were poorly made up with the valences not fitted and hanging off as our stay progressed. There was part of the bath that just needed fitting properly. The shower pressure was non existent with the overhead shower and the tiles needed cleaning properly. When we did an under bed check before leaving there was a previous guest slipper and a ton of dust.
We did ask for a room change but were told that non were available even though they were showing on booking sites
5 minutes after arrival we were hassled to book a hotel taxi back to the airport. We hadn’t even been shown to our room yet.
We did a later breakfast and had no clue that there was an eggs menu as these were not placed back on the tables for later guests. It was only when I saw scrambled eggs go by that I was offered one.
All in all, location and grounds are 5 star, the hotel is an average 4 star and the room condition and cleanliness is 3 star.
One thing that was heartbreaking, but absolutely no fault of the hotel, is the number of plastic bottles washed up as you walk further along the beach. There were hundreds.