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Reviews of Village Hotel Maidstone

3.5 out of 5
Village Hotel Maidstone
Castle View, Forstal Road, Sandling, Maidstone, England

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

iliyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in May 2024
Response from Daniel on 11 May 2024
Dear EllenThanks for the 5* review. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back in the near future.Kind RegardsDaniel

8/10 Good

Leon

Liked: Staff & service, property conditions & facilities
It was fine
Stayed 1 night in May 2024
Response from James on 15 May 2024
Hi Leon,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from James on 15 May 2024
Hi Kerry,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

8/10 Good

ian

Stayed 1 night in Apr 2024

10/10 Excellent

Stephen, Chelmsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice busy leisure facilities with sauna spa steam room. Nice restaurant great burger. Fun vibe, busy hotel. Nice room and bathroom (we were in a club one) Would recommend if anywhere near Maidstone
Stayed 1 night in Apr 2024
Response from James Manson, Host Manager on 27 Apr 2024
Hi Stephen,Thank you very much for the positive review, and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 Excellent

Laura, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from James Manson, Host Manager on 27 Apr 2024
Hi Laura,Thank you for positive review and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 Excellent

valerija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool thanks 🙏 much
Stayed 1 night in Apr 2024
Response from James on 15 May 2024
Hi Valerija,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, in particular Lauren was quick to assist our queries.
Stayed 1 night in Mar 2024

6/10 Okay

Steven

Liked: Cleanliness
Price in the bar VERY EXPENSIVE
Stayed 1 night in Mar 2024

10/10 Excellent

Opeayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a nice and modern hotel.
Stayed 1 night in Mar 2024

8/10 Good

Brett

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at hotel
Had a lovely weekend away at the hotel. Easy check in/check out facilities. Good choice of Starbucks or on-site main restaurant for food and drinks and good room service. Staff were accommodating and friendly and the room facilities were modern with a decent fan and good quality shower gel / shampoo to use. Very happy with stay here.
Stayed 2 nights in Feb 2024

4/10 Poor

Chris

Travelled with partner
Disliked: Property conditions & facilities
The room was very noisy from the music downstairs. The room was very warm and stuffy and as the hotel was at the side of the motorway, you couldn't open the window.
Stayed 1 night in Feb 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Maidstone Town Centre
Very clean hotel with good staff. Didn't use the gym or pool but believe they are great facilities. They certainly seemed popular enough for an early Saturday evening. The bar is a decent size and unlike many souless hotel bars was lively. Thoroughly recommend if you need a hotel in the middle of Kent that is handy for London, Tonbridge, Sevenoaks and of course the Channel Tunnel.
Stayed 1 night in Feb 2024

8/10 Good

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Louise

Stayed 1 night in Feb 2024

8/10 Good

A G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit met my needs
Stayed 1 night in Feb 2024

6/10 Okay

Jo-Sheetal

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Ivan

Disliked: Staff & service, property conditions & facilities, room comfort
Never Again
This place is really a gym and sports bar with a hotel attached: it was a poor experience and we would never return. The room was boiling hot and has no air conditioning. There are two fans in the room: a Dyson that is hard-wired and a portable cheap fan that was full of dust and didn't work. The electric radiator was at its lowest heat setting: we turned it off at the wall. Of our three nights, two were badly disturbed by noise: people shouting and banging doors at all hours of the night. It was so warm that we had to take the quilt out of the duvet cover and open both windows for some ventilation: and this was in February! There were lots of other issues too. The USB sockets on one side of the bed didn't work. There's not wardrobe, just a limited open hanging space. Also the sink tap was so badly covered in limescale that the water sprays all over the sink and all over your groin area. Be warned: you'll get soaked. We didn't eat at the hotel. The Grill and Sports Bar was always noisy and chaotic. It has large TV screens and cinema-style seating full of drunken visitors/residents watching sport. It's not a pleasant place to be so we walked a few minutes to the nearby Beefeater for a more civilised and quieter meal. We had to put up with these issues as family matters were more important, but we would never ever stay here again. Avoid.
Stayed 3 nights in Feb 2024
Response from Host Manager on 8 Feb 2024
HiThank you for taking the time to leave us some feedback. Sorry to hear that our hotel isn't for you, but we appreciate you giving us a try.RegardsHost Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couple of disappointments...
Generally ok, except for an incidence of a drunk person in next room who was loudly groaning & vomiting at 24:30. Room service - not good. Cold drinks were not chilled and arrived in can, with no glass or ice. Ordered sticky toffee pudding which arrived cold and like a piece of rubber. Suspect too long in microwave, & then left to go cold.
Stayed 1 night in Feb 2024
Response from Host Manager on 8 Feb 2024
HiThank you for taking the time to leave us some feedback, it's massively appreciated!We very much look forward to welcoming you back to Village Maidstone soonRegardsHost Manager

6/10 Okay

Amelia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Host Manager on 22 Jan 2024
Thanks for the rating Amelia

8/10 Good

Samuel

Stayed 1 night in Dec 2023
Response from Host Manager on 8 Jan 2024
HiThanks for the review Samuel

10/10 Excellent

AIKATERINI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Dec 2023
Response from Host Manager on 8 Jan 2024
Hi Thanks for the 10/10 review!

8/10 Good

Sophia

Stayed 2 nights in Dec 2023
Response from Host Manager on 3 Jan 2024
Thanks for the reviewWe hope to see you again soon

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Host Manager on 30 Dec 2023
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Host Manager on 27 Dec 2023
Thank you for the 5 out of 5 rating :)

8/10 Good

Khadija

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Host Manager on 30 Dec 2023
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 Okay

Lenny

Liked: Staff & service, room comfort
Disliked: Cleanliness
Food was very expensive. There was a lot of drunk people all times of the day
Stayed 2 nights in Dec 2023
Response from Host Manager on 27 Dec 2023
Hi Lenny,Thanks for the feedback. Unfortunately, during the busy festive period there are a lot of individual parties and get-togethers happening at the hotel where people are celebrating, so it can get very busy.We look forward to welcoming you back during a quieter period.Kind regards

6/10 Okay

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Host Manager on 30 Dec 2023
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 Okay

Brett

Liked: Cleanliness, room comfort
Village hotel maidstone
Shower was lukewarm, half of the item's on the restaurant menu was unavailable. Breakfast there wasnt much choice to the diner's who want fruit or pots of yoghurts. Was very disappointed for the amount of money paid
Stayed 1 night in Dec 2023
Response from Host Manager on 20 Dec 2023
Hi BrettSorry to hear that there were missing items from the menu. This only happens in exceptional circumstances and I regret that you were left with less choice during your visit.Regards

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was pleasant, the staff were very friendly
Stayed 1 night in Dec 2023
Response from Host Manager on 20 Dec 2023
Hi Curtis, we are glad you enjoyed your stay with us!See you again soon!

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023
Response from Host Manager on 20 Dec 2023
Hi Sharon, thanks for the 10/10 rating :)

6/10 Okay

Nick

Business traveller
Liked: Property conditions & facilities, room comfort
Disappointing stay
Not a great experience. I booked a Club Room and when I arrived at 6.00PM I was told the room I had, had not been cleaned and that they needed another 15 minutes to prepare! They offered me a free Starbucks coffee while I waited. 35 minutes later the room was finally ready. To be fair, the receptionist offered me a free drink from the bar with my dinner. I explained I would like to order room service as I had been travelling since 6.00am. He told me that they were offering room service but when I got to my room and went to order, the app said that they were not offering room service. I went back down to the reception and he told me to just order it at the bar and he would deliver to room. It was quite a queue and I did not have my bank card on me so I just went back to my room and ordered via Just Eat. Though they made an effort to put things right, its not what I would expect of Hotel chain that has a reputation to keep up. Disappointing.
Stayed 1 night in Dec 2023
Response from Host Manager on 20 Dec 2023
Hi NickThank you for taking the time to leave us some feedback. I do apologise about the issues you encountered with ordering room service, and also that you had to wait for your room to be ready. It really is exceptional circumstances for a room not to be ready at that time. It was a pleasure meeting you and I thank you for showing so much patience that evening. I hope we are able to welcome you back again at some point in the future, so that we can restore your faith in our hotel.Kind regards

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Had a lovely stay. Lots of Christmas parties going on so was very crowded and noisy but only to be expected this time of year. Good breakfast.
Stayed 3 nights in Dec 2023
Response from Host Manager on 12 Dec 2023
Hi RosemaryThank you for taking the time to leave us a review, your comments are hugely important to us.We are glad to see that you enjoyed your stay :)We look forward to welcoming you back to Village Hotels in the future.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Host Manager on 9 Dec 2023
Hi AnthonyThank you so much for choosing Village Hotel MaidstoneWe hope to welcome you back sometime soon :-)Regards

4/10 Poor

Riccardo

Stayed 1 night in Nov 2023
Response from Host Manager on 30 Dec 2023
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 Excellent

Tony

Stayed 1 night in Nov 2023
Response from Host Manager on 27 Dec 2023
Thank you for the 5 out of 5 rating :)

8/10 Good

Timothy

Stayed 1 night in Nov 2023
Response from Host Manager on 30 Nov 2023
Hi Timothy,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room stay for 2 nights
The room had very poor lighting so I didn’t have enough light for putting on make etc plus the heating wasn’t great.The bed was very comfortable so that was good and we asked for fresh milk a couple of times and the staff were always happy to oblige.
Stayed 2 nights in Nov 2023
Response from Host Manager on 30 Nov 2023
HiThank you so much for your feedback.I'm sorry to hear that you had an issue with the lighting and heating in your room during your stay. At Village hotel Maidstone we pride ourselves in providing the best possible rooms to our guests, so I apologise that on this occasion we seem to have fallen short of those standards.We hope to be able to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards

10/10 Excellent

ramaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and facilites.

10/10 Excellent

Jay

Stayed 4 nights in Nov 2023
Response from Host Manager on 30 Nov 2023
Hi Jay,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 Poor

Simon

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not First Choice In Maidstone
Bathroom in poor condition with mould all around mastic joints. Very poor maintenance team. Food was terrible, dry and cold.
Mould around Bath
Dry Food
Poor Maintenance
Stayed 1 night in Nov 2023
Response from Host Manager on 30 Nov 2023
Hi SimonThank you so much for taking the time to give us feedback. I'm very sorry you encountered these issues with your stay. Please rest assured the relevant departments have been made aware.Kind regards

6/10 Okay

Kaitlyn, belvidere

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were surprised to find out the gym and pool facilities are open to the public. We paid extra to have a room with access to them hoping to relax a bit in the pool or have a less busy time in the gym. Instead the flow of people heading down showed it would be VERY busy. Also for the pool they had set times for kids splash time, so if you were hoping to just do a few quiet laps you had to know those times. We ended up not using either gym or pool as it was much too busy. Pretty annoyed that it was posted up here that it was public access. Hotel is self check in, pretty easy to do. Breakfast was ok. My boyfriend had plenty to eat. As someone with celiac there were much less options. Seemed like there was plenty of food at the different times we went down and the staff were very kind. The room was very quiet. Pretty clean. Looked bigger in the pictures but it was fine. It was rather hot at night even with the heater off. The pillows were entirely useless. After a few minutes of use they were deflated lumps. I had to use some of my clothes to make it feel like I had any type of pillow. Barely got any sleep from the discomfort of heat and no real pillows. Bathroom/shower was clean. The waterfall shower head was wonderful. Very relaxing! Overall the hotel was fine. Id stay for a short trip but would skip for anything more than a night or two. I would not pay for the gym access room again. Wish that could have been refunded once we realized it was open to the public.
Stayed 4 nights in Nov 2023
Response from Host Manager on 30 Nov 2023
Hi KaitlynThank you for taking the time to give us feedback, especially the detail you have gone into, it's massively appreciated!We hope to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Nothing like pictures on google.
Reviews online were very good and pictures looked amazing. Come to realise it didn’t look much like that in person. The ceiling was peeling away and half hanging off, dust everywhere! Not even surface dust. Went to make a cup of tea with the mugs and spoons provided and thick with dust. Shower was gross. Shower trap was broken, the grime and mould was disgusting. Only had 2 hours sleep due to right above the bed is a fire alarm, it flashes so bright you can see it even with your eyes closed. It was so hot in the room, two fans wasn’t enough and of course won’t open the window as busy road noise. The bottom sheet wasn’t a fitted sheet and wasn’t tucked in enough as got into bed and it came up straight away. Shower is ok, not much water pressure but nice and hot. Shame no hot water in the morning. Didn’t have breakfast included, we added it on separately from the qr code on the menu from the room. Breakfast was ok. Everything needed much longer cooking wise. Tasted good but was quite cold and cheap. £10 per person. Not great but ok. Smashed my leg twice hard on the bottom of the bed, when in photos of the room I booked it shows a soft bottom headboard and bottom. I mentioned all this to the man in the morning who seemed to care, until he twisted my words and was patronising “Oh I’m sorry about that, for a little bit of dust” dumbing it down but really you have to be there to understand. There’s no mini fridge either. You need to be looking at travellers pictures to get an image
Stayed 1 night in Nov 2023
Response from Host Manager on 30 Nov 2023
Hi,Thank you for your feedback. Sorry to hear you experienced so many issues during your stay. I'd love the opportunity to discuss these in more detail over the phone?Feel free to call anytime - 01622 656911Kind regards

10/10 Excellent

Donna

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Host Manager on 30 Nov 2023
Hi Donna,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

2/10 Terrible

Wayne

Stayed 1 night in Oct 2023
Response from Host Manager on 30 Nov 2023
Hi WayneThanks for your rating. I'd love to hear where we might have gone wrong on this occasion. Please feel free to get in touch!Kind regards

8/10 Good

Fiona

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were attending a party at the hotel and stayed the night Staff were great super hotel my only slight niggle was lighting in the bedroom could have been better but overall great
Stayed 1 night in Oct 2023
Response from Daniel on 31 Oct 2023
Dear FionaThanks for the 4/5 rating. I am delighted to see that you enjoyed your stay at the hotel and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

8/10 Good

Judith

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room, clean all you need. 1 downside had to close window due to outside noise & smell of cigarettes/vapes coming in.
Stayed 2 nights in Oct 2023
Response from Daniel on 31 Oct 2023
Dear JudithThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.RegardsDaniel Sharpe

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Booked a normal queen bed room and received a disabled room
Stayed 1 night in Oct 2023
Response from Daniel on 31 Oct 2023
Dear GuestThanks for commenting on your recent stay with us. My apologies that your room was not well appointed. We hope you will visit us again and give us another try.Kind RegardsDaniel Sharpe