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Virgin Hotels New York City

5.0 star property
Luxury New York hotel in Manhattan with 2 restaurants

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Virgin Hotels New York City

Minibar, in-room safe, desk, laptop workspace
Terrace/patio
Terrace/patio
Gym
Restaurant

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Pet-friendly
    Pet-friendly
The price is HK$1,910
HK$2,516 total
includes taxes & fees
29 Sept - 30 Sept
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Room options

Available filters for rooms
Showing 3 of 16 rooms

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 630 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is HK$1,326
HK$1,817 total
includes taxes & fees
29 Sept - 30 Sept
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About the area

Map
1227 Broadway, New York, NY, 10001

What's nearby

  • Empire State Building - 6 min walk
  • Madison Square Garden - 7 min walk
  • Broadway - 12 min walk
  • Times Square - 13 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 3 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Skirt Steak - ‬2 min walk
  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Gregorys Coffee - ‬2 min walk
  • ‪L'Amico - ‬2 min walk
  • ‪Tiger Sugar - ‬2 min walk

About this property

Virgin Hotels New York City

Luxury hotel near Empire State Building
Located close to Madison Square Garden and Grand Central Terminal, Virgin Hotels New York City provides a poolside bar, a coffee shop/cafe and dry cleaning/laundry services. Treat yourself to a deep-tissue massage, aromatherapy or a facial at Exhale Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. In addition to 3 bars and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • A seasonal outdoor pool
  • Cooked-to-order breakfast (surcharge), bike hire and valet parking (surcharge)
  • 8 meeting rooms, a lift and a front desk safe
  • A 24-hour front desk, concierge services and a banquet hall
  • Guest reviews say great things the dining options, pool and central location
Room features
All 463 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness, size rooms at the property.
More amenities include:
  • Rainfall showers, designer toiletries and hairdryers
  • 55-inch Smart TVs with Netflix, Hulu and streaming services
  • Wardrobes/cupboards, separate sitting areas and premium channels

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 40-125 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Everdene

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Turndown service

Business services

  • Business centre
  • Coworking spaces
  • Meeting rooms - 8

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 127
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 92
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92
  • Wheelchair-accessible restaurant

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch smart TV
  • Digital channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 109 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 38.11 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Frequently asked questions

Does Virgin Hotels New York City have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Virgin Hotels New York City?

As of 20 Sept 2024, prices found for a 1-night stay for 2 adults at Virgin Hotels New York City on 29 Sept 2024 start from HK$1,909.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Virgin Hotels New York City pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 109 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Virgin Hotels New York City?

Valet parking is available for USD 75 per day.

What time is check-in at Virgin Hotels New York City?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Virgin Hotels New York City?

Checkout is at noon.

Where is Virgin Hotels New York City located?

Located in Manhattan, this luxury hotel is within a 10-minute walk of Empire State Building and Madison Square Garden. Broadway and Times Square are also within 15 minutes. 28 St. Station (Broadway) is only a 2-minute walk and 34 St. Station (Herald Square) is 5 minutes.

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1227 out of 1819 reviews" "
Rating 8 - Good. 303 out of 1819 reviews" "
Rating 6 - Okay. 139 out of 1819 reviews" "
Rating 4 - Poor. 85 out of 1819 reviews" "
Rating 2 - Terrible. 65 out of 1819 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jul 2024

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Good energy
Stayed 2 nights in Mar 2024

10/10 Excellent

Shivan

Liked: Cleanliness, staff & service, property conditions & facilities
New and clean!
Stayed 2 nights in Sep 2024

10/10 Excellent

ellen, germantown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kulwinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Carla, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here! The staff was helpful and kind. The room was spacious, I did the sky view king room. I didn’t care much for the breakfast, upset that I paid for something that wasn’t really worth the price. I thought it was going to be buffet style but it wasn’t. American was eggs, toast, potatoes, coffee, and juice. Continental was muffins, granola, yogurt. Overall, I would stay here again
Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas

Stayed 2 nights in Aug 2024

10/10 Excellent

Naomi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intimate property with lots of amenities! Loved the pool, cocktails and absolutely loved the vanity in the bathroom. Small rooms but very well designed.
Stayed 3 nights in Sep 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice clean and safe! The spa is amazing
Stayed 1 night in Sep 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property in the city
Stayed 2 nights in Sep 2024

8/10 Good

claudio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, but not totally finished, We were on the 10th floor and one evening the fire alarm went off everybody on that floor went to the reception and waited. They told us there wasn’t a fire. It was a fault with the alarm system and to go back to our rooms for the inconvenience they said, there will be a refund of sort's. not that I am that bothered, but in America, everybody expects their tips so they shouldn’t say things unless they’re actually going to do it
Stayed 3 nights in Aug 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent The service providers were outstanding.
Stayed 2 nights in Sep 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Views
Stayed 5 nights in Sep 2024

4/10 Poor

dori

Business traveller
Disliked: Cleanliness, staff & service, amenities
Disappointing Stay - Standards Have Dropped This was my second time staying at the Virgin Hotel in NYC, and unfortunately, it was a letdown compared to my first visit. While my initial stay was fine, this time around, the experience was far from satisfactory. First, they still seem to be operating with Covid-era in-room dining practices, which means disposable utensils, a far cry from the more premium pre-Covid service I would expect. It feels like they’ve been slow to bring back the full guest experience. Housekeeping was another issue. Over my 4-day stay, they didn’t clean the room properly at all. The room wasn’t vacuumed, toilet paper wasn’t replenished, and fresh towels were never provided unless I requested them. It was frustrating to come back to a room that clearly wasn’t given any attention. Additionally, I had issues with the TV not being connected properly. When they tried to fix it, they ended up leaving marks on the wall, and the problem still wasn’t resolved. No one came back to address the damage either. Overall, my expectations were higher, especially based on my previous experience. For a hotel that prides itself on quality and guest experience, this stay left much to be desired.
Stayed 4 nights in Sep 2024

10/10 Excellent

Becky

Stayed 1 night in Aug 2024

2/10 Terrible

shannon

Stayed 2 nights in Aug 2024

8/10 Good

Keith, Frenchs Forest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Empire View deluxe, great tidy modern hotel / room , first 2 nights aircon was not working effectively , after complaining we were moved to another room . Clean compact rooms , the work desk is in the bathroom which makes the bathroom area larger but the main bedroom smaller . level 3 bar good most days but tuesday night was a shambles was sitting right at the bar & waited absolutely ages for a drink & to cash out .
Stayed 4 nights in Sep 2024

10/10 Excellent

Rebekah L

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping didn’t always clean and we had to request a couple of times.
Stayed 7 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property overall. The only issue would be the slow elevators which caused a logjam to reach our room. Otherwise, it’s quite convenient to the train and dining options.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gary

Stayed 1 night in Aug 2024

10/10 Excellent

Freddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente central ubicación, fácil acceso a cualquier área; hotel moderno con vistas espectaculares.
Stayed 4 nights in Sep 2024

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great hotel!
Stayed 5 nights in Aug 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
checked in and immediately left. could not stay here a single night. hotel is dirty, rude staf, area is awful.
Stayed 4 nights in Aug 2024