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关于奥卡拉温德姆米克罗套房酒店的点评

2 out of 5
奥卡拉温德姆米克罗套房酒店
1770 SW 134th St, Ocala, FL

点评

7.2

还可以

10 分 - 超赞。344 条好评，共有 1003 条点评" "
8 分 - 还可以。235 条好评，共有 1003 条点评" "
6 分 - 一般。150 条好评，共有 1003 条点评" "
4 分 - 很差。133 条好评，共有 1003 条点评" "
2 分 - 糟糕。141 条好评，共有 1003 条点评" "

7.0/10

清洁度

8.0/10

员工和服务

7.2/10

服务设施

7.0/10

住宿条件和设施

7.2/10

环保

点评

10/10 超赞

Charles

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely place to stay.
2024 年 5 月入住 2 晚
Vincent C. 于 2024年05月28日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you

8/10 还可以

jesus

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
no coment
2024 年 5 月入住 5 晚
Vincent C. 于 2024年05月28日 的回复
Thank you for taking the time to provide your feedback.

6/10 一般

Marlieta

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to my family event.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月27日 的回复
Thank you for your feedback

6/10 一般

Jeffrey

My check-in was more of an "intake" than a "reception". It was more warning than welcome. They seemed to want to let me know that I'd be charged for stealing the bed linens or damaging the room (I don't think I look like I'd be doing those things). The clerk wasn't quite rude, but certainly was not friendly or hospitable. The property is not quite clean and not quite well maintained. The room was OK (I don't expect too much from Microtel), but the main impression was the lack of any hospitable attitude in this hospitality business. When I came to the charge for taxes that is cared for by the motel, she stated this was an additional fee being charged since I had booked through a third party. (Expedia). As I said the room was OK and comfortable enough, but it was a weird experience otherwise.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月27日 的回复
I am sorry to hear that our staff was not as welcoming as we explain to them during our training. We will discuss this with them prior to their next shift. The fees collected at the property are part of the overall reservation cost, however they are collected here. Better wording in this description is expected by the staff at check-in. We will work hard to complete maintenance tasks that are needed, and deep cleaning where it is needed.

10/10 超赞

Charles

满意：员工和服务、服务设施、住宿条件和设施
Peaceful
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月20日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you.

2/10 糟糕

Tracy

团体旅客
Was given a nasty not clean meeting the room was used and not clean before renting it out to me
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月21日 的回复
We are sorry to hear about this issue. We will discuss this matter with the staff in order to prevent any further situations like this. Thank you for your feedback regarding this mattter.

10/10 超赞

concetta

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good customer service. Front desk. Really good breakfast. Excellent housekeeping.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月20日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you.

10/10 超赞

Camha

商务旅客
The breakfast has waffles.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月20日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you.

10/10 超赞

Mike

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff very pleasant and rooms very welcoming. A very nice place to stay.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月20日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you.

8/10 还可以

concetta

带宠物出行
满意：服务设施，清洁度
Your front desk was awesome.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月20日 的回复
It is always nice to see that you enjoyed your stay with us. We look forward to providing another quality stay on your next visit. Thank you.

2/10 糟糕

Andrea

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The 1st room they gave us looked straight out of 1985. The carpets looked like someone was murdered there. The air conditioning didn't work, the tv didnt work and the barhroom was was deteriorating. The 2nd room the gave us was much improved, due to renovations, but it was noisy. All night we could hear hwy noise, dogs barking, and people noise from the hallway.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月21日 的回复
Thank you for providing this feedback. We will work hard to correct these issues and we look forward to an opportunity of providing a higher quality stay.

4/10 很差

Mary Beth

满意：清洁度
Very hard to find. Further, they charge you on site an additional surcharge for using a 3rd party reservation service of $14.95. Further, I had to contact them to request a receipt as they charged my card but provided no verification for the payment. This type of surcharge needs to be clear at the time of decision-making.
2024 年 4 月入住 1 晚
Vincent C. 于 2024年05月21日 的回复
We are sorry to hear about the confusion regarding the 14.95. This charge is listed as part of the total price at booking, however we do understand the confusion it causes when it is collected at the property.

8/10 还可以

concetta

满意：住宿条件和设施，清洁度
The rates are very reasonable. The staff very accommodating.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月16日 的回复
We are happy to hear that you enjoyed your stay and we look forward to providing another quality stay on your next visit. Thank you

8/10 还可以

concetta

带宠物出行
满意：服务设施，清洁度
The people at the front desk very helpful.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月16日 的回复
We are happy to hear that you enjoyed your stay and we look forward to providing another quality stay on your next visit. Thank you

2/10 糟糕

Timothy

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Had $800 worth of tools stolen out of my locked toolbox in my truck. Ridiculous security
2024 年 4 月入住 1 晚
Vincent C. 于 2024年05月13日 的回复
We are truly sorry about the break-in to your vehicle. The authorities are working hard to catch the thieves that have plagued the hotels recently in our area.

6/10 一般

Robert

不满意：员工和服务
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月13日 的回复
We are sorry to hear that your stay was not as pleasant as we strive to provide. We will discuss these matters with the staff to ensure an improved quality for the next time.

6/10 一般

Martha

不满意：清洁度
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月10日 的回复
Thank you for staying with us and we look forward to providing a higher quality stay on your next visit.

6/10 一般

Mark

满意：清洁度
Nice hotel. Convenient location. Would have liked better breakfast options though.
2024 年 5 月入住 2 晚
Vincent C. 于 2024年05月10日 的回复
Thank you for staying with us and we look forward to providing a higher quality stay on your next visit.

2/10 糟糕

Jessica

与家人出行
不满意：清洁度
It was cheap so I got what I paid for. It looked nice outside but the room 118 was disgusting. The floors had not been mopped ever it seems like. After my shower I walked to the bed and my feet were sticky and black already I had to wear shoes in the room. The walls had liquid spilled and running down them by the door and base boards were filthy. It really looks like they only change sheet and the tubs then move on to the next room. Again it was a cheap room. But a/c worked, tv worked and the staff was friendly minus not helping me to help another guest who just walked up who wasn’t waiting as long as me. The biggest complaint was the noisey people above who didn’t realize galloping at midnight is not acceptable. Otherwise it was a good $100 compared to $300 across the road.
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月10日 的回复
Thank you for providing this feedback and we will discuss these matters with our team. We look forward to providing a higher quality stay on your next visit.

10/10 超赞

Jerry McGee

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月10日 的回复
It is always nice to see that we met all expectations during your stay with us. We look forward to providing another quality stay on your next visit. Thank you.

8/10 还可以

Anita

满意：员工和服务，清洁度
2024 年 5 月入住 1 晚
Vincent C. 于 2024年05月3日 的回复
We are happy to hear that you enjoyed your stay and we look forward to providing another quality stay on your next visit. Thank you

4/10 很差

Marshell，Smyrna

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This hotel was definitely below average. The photos on the website is way better than the actual hotel.
2024 年 3 月入住 1 晚
Vincent C. 于 2024年04月30日 的回复
We are sorry to hear that we did not meet the standards that we strive to provide. We will work hard to correct these issues, and look forward to presenting a higher quality stay on your next visit. Thank you for your feedback.

6/10 一般

Larry

不满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚
Vincent C. 于 2024年04月30日 的回复
We are sorry to hear that we did not meet the standards that we strive to provide. We will work hard to correct these issues, and look forward to presenting a higher quality stay on your next visit. Thank you for your feedback.

10/10 超赞

Camille

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
We experienced an exceptional time at our short stay in this hotel location. The night time attendant was extremely sweet and helpful. Breakfast was just enough. Thank you from Connecticut.
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月29日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you

2/10 糟糕

Quantesha，Jacksonville

不满意：清洁度、服务设施、住宿条件和设施
Property looks ran down and every floor smells like smoke even when it’s no smoking allowed. Front desk staff is rude and I was placed in the wrong room. Carpet is torn up and the water just gets warm.
2024 年 4 月入住 2 晚
Vincent C. 于 2024年04月27日 的回复
Thank you for your feedback. We will address these concerns immediately

10/10 超赞

Kimberly

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is amazing!
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月26日 的回复
It is always nice to see that we met all expectations during your stay with us. We look forward to providing another quality stay on your next visit.

10/10 超赞

Lillian

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Todo se veían muy bien
2024 年 1 月入住 4 晚
Vincent C. 于 2024年04月23日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you.

10/10 超赞

Marlin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable.
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月23日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you.

10/10 超赞

Laurie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was exactly what I needed for a 1 night stay after a funeral. The room was clean, towels were soft, the bed very comfortably.Several near by places to get a meal.
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月23日 的回复
It is always nice to see that we met all expectations during your stay with us. We look forward to providing another quality stay on your next visit. Thank you

10/10 超赞

Tamesha

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked the full experience of the stay
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月16日 的回复
It is always nice to see that we met all expectations during your stay with us. We look forward to providing another quality stay on your next visit. Thank you

10/10 超赞

Manuel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 4 月入住 5 晚
Vincent C. 于 2024年04月15日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you

6/10 一般

Carolina

满意：员工和服务
Na
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月25日 的回复
Thank you for your feedback.

10/10 超赞

Miraki

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
It was quiet, and the breakfast this morning was amazing, I would definitely stay again
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月15日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you

4/10 很差

Jane，Atlantic Beach

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The coffee machine in the lobby was broken, and they had only decaf for the rooms. The place is old and dirty and they collected $14 extra over the pre-paid expedia amount—for what?
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月13日 的回复
We are sorry that the county was doing work on the water main in the area, which caused the surrounding area to be on a boil water notice. This prevented us from being able to provide our normal drink service. We do apologize for the inconvenience. The 14.95 fees collected at the property are listed through Expedia when booking, but we understand the confusion when showing it. We hope to have an opportunity to provide a higher quality stay in the future. Thank you for your feedback.

6/10 一般

Julie

与配偶出行
不满意：员工和服务，清洁度
I didn’t like the fact that the room was not that clean. There where used face clothes on the shower pole. Baseboards in washroom dirty with hair on it. I really wasn’t impressed for 160$.
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月9日 的回复
Thank you for these important comments. We will discuss your concerns with the staff, so we may provide a better experience on your next visit with us.

4/10 很差

Tiffany

与家人及幼儿出行, 与家人出行, 带宠物出行
不满意：员工和服务、服务设施、住宿条件和设施
Even tho every other room had dogs barking, music blasting, and people yelling the manager came to our door at 2pm and said the kids and dogs were too loud lmao. We had kept the kids quiet watching tv for hours and the dogs had barked once when a random dog jumped at the window. I’ve never seen such creepy people in my life as I saw there during our stay. It was clean enough I guess but still not a fun stay.
2024 年 4 月入住 1 晚
Vincent C. 于 2024年04月9日 的回复
Thank you for your feedback

8/10 还可以

Dianne

与家人出行
The only issue was a security light right outside my first floor room that even shined through the black out curtain. This caused my room to have too much light to afford me a good night’s sleep.
2024 年 3 月入住 2 晚
Vincent C. 于 2024年04月4日 的回复
Thank you for this necessary feedback. We will correct the issue with the light, and we look forward to providing another quality stay on your next visit.

4/10 很差

Robert，Lakeland

满意：员工和服务
Water was shut off at 9:00 pm. No offer to relocate or get any type of refund or credit. Probably a one time thing but with a pre-pay, I was stuck.
2024 年 3 月入住 1 晚
Vincent C. 于 2024年03月28日 的回复
Unfortunately, the county was doing work on the water main in the area. All work was completed by the morning, and everything is back to normal.

2/10 糟糕

Rose

与配偶出行
满意：服务设施
不满意：清洁度
When we got into the room and try to use the restroom the toilet overflow. Then call the front she said she couldn’t do anything because they was full and there wasn’t a maintenance man on duty. Then she gave my husband some towels to dry the floor up, she didn’t come up to see what was going on or nothing she didn’t even check on us anymore that day or night we had to stay in that room because we couldn’t go home because to far away from home. The next morning they said they left a note saying to give us our money back.
2024 年 3 月入住 1 晚

4/10 很差

Colin

不满意：清洁度、员工和服务、住宿条件和设施
Room smells bad.
Vincent C. 于 2024年03月25日 的回复
We are sorry to hear that your stay was not to the quality level we strive to provide. We will work on correcting this issue so we can be more prepared for your next visit. Thank you

10/10 超赞

Louise

商务旅客
满意：住宿条件和设施，员工和服务
Easy check in. Breakfast bar could use updating.
2024 年 3 月入住 1 晚
Vincent C. 于 2024年03月20日 的回复
We are happy to hear that you enjoyed your stay with us. We look forward to providing another quality stay on your next visit. Thank you

4/10 很差

Brian，Niceville

不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Vincent C. 于 2024年03月20日 的回复
We will work to correct the issues that need attention. We look forward to providing a higher quality stay on your next visit. Thank you for your feedback.

2/10 糟糕

Sarah

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Smells really bad
2024 年 3 月入住 1 晚
Vincent C. 于 2024年03月20日 的回复
We will work to correct the issues that need attention. We look forward to providing a higher quality stay on your next visit. Thank you for your feedback.

6/10 一般

Rowena

与家人出行
满意：清洁度
Old property not well maintained
2024 年 3 月入住 3 晚
Vincent C. 于 2024年03月20日 的回复
We will work to correct the issues that need attention. We look forward to providing a higher quality stay on your next visit. Thank you for your feedback.

4/10 很差

Cynthia

不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Vincent C. 于 2024年03月20日 的回复
We will work to correct the issues that need attention. We look forward to providing a higher quality stay on your next visit. Thank you for your feedback.

4/10 很差

Sharon，Fort Lauderdale

满意：员工和服务
不满意：住宿条件和设施，清洁度
Overgrowth outside, garbage cans overflowing in the west end. Dirty sagging drapes, room smelled dirty (108).. Day bed sofa Vinyl Worn and Old..
2024 年 3 月入住 1 晚
Vincent C. 于 2024年03月15日 的回复
Thank you for providing feedback regarding your stay with us. We will work hard to correct these issues, and we look forward to providing a higher quality stay on your next visit.

8/10 还可以

Glenn

满意：清洁度、员工和服务、住宿条件和设施
Off Highway
2024 年 3 月入住 1 晚
Vincent C. 于 2024年03月12日 的回复
We are happy to see that you enjoyed your stay. We look forward to providing another quality stay on your next visit. Thank you.

10/10 超赞

Norman W.

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beds were very comfortable.
2024 年 3 月入住 1 晚
Vincent C. 于 2024年03月12日 的回复
It is always nice to see that we met all expectations during your stay. We look forward to providing another quality stay on your next visit. Thank you

2/10 糟糕

Dennis

不满意：员工和服务，清洁度
The place was dump heard they knocked that one down built a new. It was mess I should get my money back im going call am express about the place i told tthe motel the place was bad
2024 年 3 月入住 2 晚
Vincent C. 于 2024年03月12日 的回复
We are sorry to hear that we were unable to provide the quality stay that we strive to provide. We will work hard to correct the issues at hand so we may be more prepared for our next guests. Thank you for your feedback.

6/10 一般

Noreen，Bradenton

与家人出行
不满意：员工和服务，清洁度
Room smelled like dirty feet! Other guests on the floor were smoking pot. It stinks!!!
2024 年 3 月入住 2 晚
Vincent C. 于 2024年03月12日 的回复
We are sorry to hear that we were unable to provide the quality stay that we strive to provide. We will work hard to correct the issues at hand so we may be more prepared for our next guests. Thank you for your feedback.