Service so bad we waiting 1hour to check in look the stuff really unprofessional, also
Chengjia
2022 年 2 月入住 1 晚
2/10 糟糕
Maddy,Calgary
与配偶出行
2024年05月31日
不满意:清洁度、服务设施、住宿条件和设施
Overall we had a horrible stay. Let’s start from the beginning. We first arrived and were told we are staying in the “sunset” wing - it’s a view of the parking lot…as we entered our room it was evident that it was not cleaned properly. There was blood stains on the pillows, and a used shower cap on the floor. We tried to call down for new pillows and our phone didn’t even work. We then thought let’s just chill and turn the tv on - tv didn’t even turn on. We went down to tell them about the pillows and tv and phone. Workers didn’t show up to the to the room until 12:30am as we were already sleeping!!! Next day - we noticed an increase of bugs in the room as the door has a HUGE gap underneath it. I actually woke up with a spider crawling on me. We left the room, came back nothing was cleaned. It took 3 days until the cleaning ladies cleaned our room. Fast forward 3 days when the FINALLY did clean the room I was very upset. I noticed that they knocked all my prescription medications on the floor behind the bed. I needed my medications and I could not reach them because house keeping knocked them down and were too lazy to pick them up. Luckily my husband was able to crawl under the bed and pick them up for me. When we told the front desk of all the above they said well you can stay in the tower for an additional 250 USD$ a night charge. ARE YOU KIDDING ME? Overall I will never come back and I strongly strongly suggest you don’t come here. It is also sooo far from the parks.
Maddy
2024 年 5 月入住 6 晚
6/10 一般
Anibal
2024年05月31日
满意:员工和服务,清洁度
The pool was very dirty and the water was saturated with urine.
Anibal
2024 年 5 月入住 2 晚
6/10 一般
Jeremy
与家人及幼儿出行, 团体旅客
2024年05月31日
Rooms are dated. Our door to the room had a large gap at the bottom where insects could easily walk through. The Air conditioner made all kinds of noises awhile running keeping us up all night.
Jeremy
2024 年 5 月入住 2 晚
8/10 还可以
Kimberly
与配偶出行
2024年05月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice pool and pool side restaurant, great walkable distance from Disney Springs