4/10 很差
Kimberlee
与家人出行
2024年06月12日
不满意:清洁度、服务设施、住宿条件和设施
We asked for a handicapped accessible room. When we arrived, none were available as were 1st floor rooms. I asked if there was an elevator and was told no. I was told only stairs. I asked my mom (she uses a walker so going up stairs is very difficult) if she could try climbing up 15 to 20 stairs. She said she would. When we got to our room and got ready to get in bed my mom noticed the sheets were very ragged and looked as though they were torn. We took pictures. We just wish there was a way to cancel and also be told before booking what was really available.
Kimberlee
2024 年 6 月入住 1 晚