6/10 Okay
Hannah
Travelled with partner
31 May 2024
Liked: Cleanliness, staff & service
First things first, this is not a 4* hotel (no tea/coffee facilities in the rooms and you have to request housekeeping 24 hours in advance).
All the staff we encountered were lovely and made great recommendations - they even comp upgraded us for our honeymoon. Pay a visit to Roxanne Cafe, just 2 blocks away as they serve a great breakfast. We did this twice and the carb-heavy options from the hotel (muffins, croissants, bagels, whole fruits and juices accompanied urns of coffee & hot water) were too much for us 4 days in a row. Strange decor in ‘the study’ where this is served, seems this room was missed off the renovations 4 years ago!
Our bedroom was cosy but adequate, the bed was huge! Blackout blinds & curtains kept the light out and we had a great city view. We slept very well all 4 nights. A standard 12pm checkout is also generous for a city hotel and we greatly appreciated this.
Happy hour - a nice touch but there’s a catch…you have to pay an ‘urban amenity fee.’ The hotel claim this is advertised on all booking sites (which checking Expedia it’s listed as a ‘resort fee’), however they then use posters in the lift saying ‘complimentary happy hour’ or ‘complimentary breakfast.’ It’s not complimentary if you’re paying $42 a day for it! We did argue this on checkout and they kindly reduced the charge to 2 nights, rather than 4. I also wasn’t happy paying this as they tried to claim it as tax, to which I laughed and said no it’s not! 2 nights was better than 4 tho.
Hannah
Stayed 4 nights in May 2024