6/10 Okay
Heather
Travelled with family
17 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made reservations same day, husband called to inform staff of late check in due to 7 hour drive, part way thru drive there received call from staff asking when arriving (told them 2 more hours) upon arrival- staff didn't have paperwork printed and room reserved was not clean so had to get alternate room. Alternate room had dirty flooring, sand on table, looked as if it was in middle of renovations that were not completed. Front portion of counter missing, exposing wood with glue on it. Light fixture in ceiling was replaced with smaller fixture leaving exposed old ceiling and holes. paint splatters on back of bathroom door. I would expect a more aesthetically pleasing room based on how great the lobby looked. Elevator was terrible, only 1 worked and was extremely slow, long wait, only seemed to come to floor if someone was coming up to floor on it. Hot tub was "broken" too. Freezer formed ice around seal, made icicles that would fall off onto floor. Floor at end of counter between kitchen and bed had a large divet in it as if it was a sink hole. Great view of Ocean though!!!
Heather
Stayed 4 nights in Jun 2024