Overall, Shilla Stay is an excellent hotel. The hotel staff was professional and kind, and the cleaning staff did an excellent job. One glitch was that the coffee machine in the Cafe didn't work correctly. When I pushed latte, it only produced milk, and when I pushed americano, it made somewhat poor-quality coffee. Coffee is essential for me to start my day so that it could have been more manageable. The cleaning staff in the Cafe sometimes cleaned the table too fast, so when I returned to my table shortly after, all my food was gone.