6/10 Okay
Peter
Travelled with partner
4 Jun 2024
Liked: Staff & service
I really wanted to love this place and the beach was gorgeous but that is where it ended. It is clearly in need of a major renovation and upgrade. It is showing its age in a major way and maintenance has been seriously neglected. So many little things needed to be fixed and cleaned and painted. There was no hot water in the hotel for a day...which seemed to be the icing on the cake. Nothing like taking a cold shower before heading out to dinner. We couldn't even get our bill when we left since the system was down for hours. The elevators were visibly dirty.
For the cost of a room the place should be immaculate. While most of the staff was fantastic some were just downright surly. The individual at the front desk when we checked in made me feel like I was checking into a prison. Smile? What smile?? Said she was going to call when our room was ready which she never did...checked us in very late because the room wasn't ready and I could go on. I had to repeatedly go to the front desk and ask for a status every time being told they would call us and they never did.
Outside staff by the pool was incredible, the concierge was great as were many others but everyone in a customer facing position should be great - ESPECIALLY at the main desk.
What should be an incredible hotel needs some serious attention to bring it back to its former glory.
Peter
Stayed 5 nights in May 2024