Shangri-La Tokyo Reviews, Deals & Photos 2024

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Luxury spa hotel near Tokyo Imperial Palace

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Dates

May 2024

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June 2024

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Premium bedding, down duvets, pillow-top beds, minibar

Breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

9.6

Exceptional

Popular amenities

Pool

Hot tub

Pet-friendly

Parking available

Explore the area

Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283

Tokyo Imperial Palace2 min drive
Tokyo Dome4 min drive
Tokyo Tower4 min drive
Tokyo (NRT-Narita Intl.)62 min drive

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Room options

Deluxe Room, 1 King Bed

9.8/10 Exceptional

Highlights

Soundproofed

Individually furnished

Air conditioning

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

538 sq ft
City view
Sleeps 3
1 King Bed

Deluxe Imperial Garden View 1 King

10/10 Exceptional

Highlights

Soundproofed

Individually furnished

Air conditioning

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

538 sq ft
Sleeps 3
1 King Bed

Horizon Club, Deluxe Room, 1 King Bed

10/10 Exceptional

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

538 sq ft
City view
Sleeps 3
1 King Bed

Premier Room, 1 King Bed

Highlights

Soundproofed

Individually furnished

Air conditioning

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

732 sq ft
City view
Sleeps 3
1 King Bed

Premier Suite, 2 Single Beds

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

1292 sq ft
City view
Sleeps 3
2 Single Beds

Shangri-La Suite

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

1615 sq ft
Sleeps 3
1 King Bed

Premier Suite, 1 King Bed

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

1292 sq ft
City view
Sleeps 3
1 King Bed

Horizon Club Deluxe Imperial Garden View King

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

538 sq ft
Sleeps 3
1 King Bed

Presidential Suite

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

2896 sq ft
Sleeps 3
1 King Bed

Horizon Club, Premier Room, 1 King Bed

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

732 sq ft
City view
Sleeps 3
1 King Bed

Horizon Club, Deluxe Room, 2 Single Beds

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

538 sq ft
City view
Sleeps 3
2 Single Beds

Executive Suite, 1 King Bed

10/10 Exceptional

Highlights

Soundproofed

Individually furnished

Air conditioning

Executive Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

732 sq ft
City view
Sleeps 4
1 King Bed

Deluxe Room, 2 Single Beds

10/10 Exceptional

Highlights

Soundproofed

Individually furnished

Air conditioning

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

538 sq ft
City view
Sleeps 3
2 Single Beds

Deluxe Imperial Garden View 2 Twins

8.8/10 Excellent

Highlights

Soundproofed

Individually furnished

Air conditioning

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

538 sq ft
Sleeps 3
2 Single Beds

Horizon Club Deluxe Imperial Garden View Twin

Highlights

Soundproofed

Individually furnished

Air conditioning

Club Lounge

Fridge

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

538 sq ft
Sleeps 3
2 Single Beds

Similar properties

Pool

Spa

Pet-friendly

Free WiFi

per night

31 May - 1 Jun

About the area

Tokyo

Shangri-La Tokyo is located in Chiyoda, a neighbourhood in Tokyo, and is in the entertainment district and near a metro station. Tokyo Imperial Palace and Tokyo Tower are notable landmarks, and some of the area's popular attractions include Disneyland® Tokyo and Tokyo DisneySea®. Looking to enjoy an event or a match while in town? See what's going on at Tokyo Dome.

Visit our Tokyo travel guide

What's nearby

Tokyo Imperial Palace - 2 min drive
Ueno Park - 4 min drive
Tokyo Dome - 4 min drive
Tokyo Tower - 4 min drive
Tokyo Skytree - 6 min drive

Getting around

Tokyo Station - 1 min walk
Otemachi Station - 3 min walk
Tokyo (NRT-Narita Intl.) - 62 min drive

Restaurants

ザ・ロビーラウンジ - 1 min walk
梅もと - 1 min walk
Sarabeth's - 1 min walk
京橋千疋屋大丸東京店 - 1 min walk
スーリヤ東京八重洲店 - 1 min walk

About this property

Shangri-La Tokyo

Luxury boutique hotel near Tokyo Imperial Palace

Located close to Tokyo Dome and Tokyo Tower, Shangri-La Tokyo provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Indulge in aromatherapy, a Swedish massage and a facial at CHI, The Spa, the on-site spa. The on-site international cuisine café, The Lobby Lounge, offers breakfast, lunch, dinner, light fare and children's meals. Free in-room WiFi is available to all guests, along with a 24-hour health club and a 24-hour business centre.

You'll also enjoy the following perks during your stay:

An indoor pool with a lifeguard on site
Cooked-to-order breakfast (surcharge), free bike hire and valet parking (surcharge)
A round-trip airport shuttle (surcharge), an electric car charging station and express check-out
A 24-hour front desk, free newspapers and a front desk safe

Room features

All 200 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.

Other amenities include:

Children's dinnerware, children's books and childcare services
Recycling and LED light bulbs
Bathrooms with designer toiletries and bidets
Flat-screen TVs with premium channels and DVD players
Fridges, electric kettles and daily housekeeping

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Korean, Malay

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (JPY 4500 per day)
Valet parking on site (JPY 6500 per day)
Limited on-site parking
Electric car charging station on site
Wheelchair-accessible parking and van parking available
Height restrictions apply for on-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Local area shuttle (surcharge)

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 6578 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

The Lobby Lounge
Nadaman

Things to do

24-hour fitness centre
Free bike hire
Full-service spa
Indoor pool
Lifeguards on-site
Sauna
A hot tub
Steam room

Family friendly

Children's books
Children's games
Children's dinnerware
Children's toys
DVD player
Indoor pool
In-room childcare (surcharge)
Laundry facilities
Fridge
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Conference space
Meeting rooms

Outdoors

Lifeguards on site

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Bed sheets
Feather duvet
Down duvet
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Bidet
Designer toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels
Toothbrush and toothpaste

Entertainment

Digital channels
DVD player
Flat-screen TV
iPod dock
Premium channels

Food and drink

Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Minibar
Fridge

More

Desk
Eco-friendly cleaning products used
In-room massage
Individually furnished
Iron/ironing board
LED light bulbs
Phone
Recycling
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 16

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of JPY 12650 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 33 lb per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for JPY 12650.0 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

Breakage deposit: JPY 5000 per stay
The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

Fee for cooked-to-order breakfast: from approximately JPY 6578 per person
Airport shuttle fee: JPY 3100 per person (one-way)
Self-parking fee: JPY 4500 per day
Valet parking fee: JPY 6500 per day
Pet fee: JPY 12650 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: JPY 12650.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, mobile payments and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Parking height restrictions apply

Property is also known as

Shangri-La Hotel Tokyo

Shangri-La Tokyo

Shangri-La Hotel, Tokyo Hotel Chiyoda

Shangri-La Hotel, Tokyo Japan

Shangri La Tokyo

Shangri La Chiyoda

Shangri-La Tokyo Hotel

Shangri-La Tokyo Tokyo

Shangri La Hotel Tokyo

Shangri-La Tokyo Hotel Tokyo

Frequently asked questions

Does Shangri-La Tokyo have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Shangri-La Tokyo?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Shangri-La Tokyo on 11 Jun 2024 start from HK$5,190.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Tokyo pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 33 lb per pet. There's a fee of JPY 12650 per pet, per night. Service animals are exempt from fees.

How much is parking at Shangri-La Tokyo?

Self-parking is available for JPY 4500 per day. Valet parking is available for JPY 6500 per day. Limited spots are available.

What time is check-in at Shangri-La Tokyo?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Tokyo?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Shangri-La Tokyo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JPY 3100 per person applies.

Where is Shangri-La Tokyo located?

This family-friendly Tokyo hotel is located in the entertainment district, within 3 mi (5 km) of Tokyo Imperial Palace, Ueno Park and Tokyo Dome. Tokyo Tower and Urban Dock LaLaport Toyosu are also within 3 mi (5 km). Tokyo Station is only a 2-minute walk and Otemachi Station is 3 minutes.

Shangri-La Tokyo Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Gabriel, Houston

Travelled with family

21 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location close to Ginza and other shopping locations. Walkable and also close to the Imperial residence

Stayed 5 nights in May 2024

10/10 Excellent

Yoko

Travelled with family

4 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stay Shangri-La Hotel Tokyo every time I go to Tokyo. This time I booked a room with Horizon Club access. Check-in, cocktail time and breakfast were all enjoyed in a different atmosphere than usual.

Stayed 1 night in Apr 2024

8/10 Good

Alon

12 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent rooms. Food options are limited and not up to the standards of the rest. Gym is pathetic.

Stayed 6 nights in Mar 2024

10/10 Excellent

Spencer

2 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Nov 2023

10/10 Excellent

Mickey, Northbrook

Travelled with family

3 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best 1st class

Stayed 6 nights in Sep 2023

10/10 Excellent

Peter

Business traveller

11 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2023

10/10 Excellent

Iain

5 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2023

10/10 Excellent

Jose Miguel Simon, Miami

Travelled with family, Travelled with partner

30 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Fantastic hotel, wonderful services staff, very impecable property. Amazing ending December 31 2022. This people from the hotel were extraordinary adorable!!!!!

10/10 Excellent

Mayllelis

Travelled with family

10 May 2023

Liked: Cleanliness, staff & service

Perfect stay

10/10 Excellent

Joanne, Bronxville

Travelled with family

30 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our first visit to Japan and we have traveled extensively in the past ten years. Friends recommended Shangri-La so we stayed overnight when we landed in Japan before heading to Kyoto and Hiroshima. We checked back into Shangri-La at the end of our trip for three more nights in Tokyo before flying back to the US. The positives about this hotel are too numerous to mention. The service provided by every member of the staff is impeccable…truly next level. The hotel facilities are beautiful and perfectly maintained. As newcomers to Japan, we hadn’t known in advance how much we’d rely on the bullet trains to move around the country and Shangri-La is right next door to Tokyo Station (the hotel lobby is on the 28th floor so it’s high above the bustle of the street and the trains…and the views are wonderful!) so it’s location is excellent! The concierge is incredibly helpful in planning dinners and guided tours and the hotel restaurants are excellent if you want to dine in. Shangri-La is a six star hotel on every dimension. We’ll be back!!

Stayed 1 night in Apr 2023

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Shangri-La Tokyo

Choose dates to view prices

Photo gallery for Shangri-La Tokyo

Exceptional

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

View all photos for Deluxe Imperial Garden View 1 King

Deluxe Imperial Garden View 1 King

Highlights

View all photos for Horizon Club, Deluxe Room, 1 King Bed

Horizon Club, Deluxe Room, 1 King Bed

Highlights

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Highlights

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Premier Suite, 2 Single Beds

Highlights

View all photos for Shangri-La Suite

Shangri-La Suite

Highlights

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Highlights

View all photos for Horizon Club Deluxe Imperial Garden View King

Horizon Club Deluxe Imperial Garden View King

Highlights

View all photos for Presidential Suite

Presidential Suite

Highlights

View all photos for Horizon Club, Premier Room, 1 King Bed

Horizon Club, Premier Room, 1 King Bed

Highlights

View all photos for Horizon Club, Deluxe Room, 2 Single Beds

Horizon Club, Deluxe Room, 2 Single Beds

Highlights

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

View all photos for Deluxe Imperial Garden View 2 Twins

Deluxe Imperial Garden View 2 Twins

Highlights

View all photos for Horizon Club Deluxe Imperial Garden View Twin

Horizon Club Deluxe Imperial Garden View Twin

Highlights

Similar properties

The Peninsula Tokyo

About the area

Tokyo

What's nearby

Getting around

Restaurants

About this property

Shangri-La Tokyo

Languages

Property amenities

Internet

Parking and public transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom