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Reviews of The Mayo Hotel

4 out of 5
The Mayo Hotel
115 W 5th St, Tulsa, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1003 reviews" "
Rating 8 - Good. 180 out of 1003 reviews" "
Rating 6 - Okay. 81 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Allan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over all the worst. Very unkind and rude. The over-night staff specifically would not let me check in because you have to be 21 and over and I’m currently 19. That is fine however online they gave no word of this when I first booked my room and paid for everything. It said only 18 and up.They left us stranded looking for somewhere to go and someone to help. Luckily I have loving parents who came to help me out but what if I was out of town? This inconvenience was really unacceptable they even went as far as attempting to book another room in a cheaper hotel. I feel as if this was racially motivated they were very argumentative and combative with us for no reason at all. All and all this experience was terrible and a horrible representation of your establishment.
Stayed 1 night in May 2024
Response from Mr. Frimel, General Manager on 20 May 2024
Allen,I am so sorry you had a bad experience based on the age policy. I did pull your reservation to verify which third party website. I did confirm that our policy on this website states: Minimum check-in age: 21. Again I'm sorry for this inconvenience.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Mr. Frimel, General Manager on 20 May 2024
Eduardo,Thank you so much. We hope to see you again soon.

10/10 Excellent

Carol, Reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Reminded me of historic hotels in Europe.
Stayed 1 night in May 2024
Response from Mr. Frimel, General Manager on 20 May 2024
Carol,Thank you so much. We hope to see you again soon.

2/10 Terrible

Stephen, McAlester

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were kept up til almost 3am with people outside our room, talking and smoking. Staff did nothing to help/
Stayed 2 nights in May 2024
Response from Mr. Frimel, General Manager on 20 May 2024
Stephen,I am so sorry our team was not responsive to your calls about the noise and smoking outside your room. This is certainly not the Mayo standard. I appreciate the feedback and is helps to better train our team.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Stayed 1 night in May 2024
Response from Mr. Frimel, General Manager on 13 May 2024
Sara,I am so glad you enjoyed your stay. We look forward to your next visit.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop bar was nice
Stayed 1 night in May 2024
Response from Mr. Frimel, General Manager on 13 May 2024
Steven,Thank you for visiting us at the rooftop bar. I am glad you enjoyed it.We hope to see you again soon.

10/10 Excellent

Destin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the bath robes I felt very comfortable and at home here
Stayed 1 night in May 2024
Response from Mr. Frimel, General Manager on 7 May 2024
Destin,Thank you so much for taking time to tell us about your stay. I am so glad you enjoyed your time as our Guest. We look forward to your next visit.

8/10 Good

Noelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had heard about the famous Mayo for many moons. I'm from Texas and had never visited Tulsa. I loved your hotel. Our room was gorgeous, and was very roomy. I am not sure I have had a restroom that large since I stayed in the Dorchester in London. We loved your rooftop bar as well. As far as improvements, our front door had some shuffle marks on it, and the bar area needed to be repainted. Your pillows were heavenly. We'll be back.
Stayed 1 night in May 2024
Response from Mr. Frimel, General Manager on 6 May 2024
Noelle,I am so glad you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Karen, Bartlesville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful suite which was very roomy. Our only issues were the shower starts hot the halfway thru was cold and on a Friday night NO room service after we came back from an event at the BOK around 10pm. Staff and valets were very nice.
Stayed 1 night in Apr 2024
Response from Mr. Frimel, General Manager on 27 Apr 2024
Karen,Thank you so much for your feedback. Please accept my apologies for the shower temperature and the lack of room service after 10pm. I have dispatched our maintenance team to fix hot water issue. We are currently working on reopening our upscale dining establishment and room service will be available later once it is open. I value your feedback and hope to see you again at the Mayo Hotel.

6/10 Okay

Rob

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Limited dining. Room service staff had no manners. Staff was lazy except for doorman.
Stayed 2 nights in Apr 2024
Response from Mr. Frimel, General Manager on 26 Apr 2024
Rob, Thank you for your feedback. I am sorry you did not experience our usual warm and responsive staff while you were with us. I do hope you will give us another opportunity to redeem ourselves in your eyes.

2/10 Terrible

Orlando

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Me and my fiance got stuck on our floor for a hour at the elevator on the 11th floor and had to walk down the emergency staircase because the elevator was messed up and my woman had heels on that night probably won't be staying there again
Stayed 2 nights in Apr 2024
Response from Mr. Frimel, General Manager on 23 Apr 2024
Orlando,I would like to sincerely apologize for the elevators not working the night you were our Guest. The elevator company was able to resolve the issue the following day. Thank you for sharing your feedback.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Apr 2024
Response from Mr. Frimel, General Manager on 15 Apr 2024
Matt,Thank you for your 5 out of 5 review of the Mayo Hotel. We hope to see you again soon.

10/10 Excellent

Lateesch

Response from Mr. Frimel, General Manager on 6 May 2024
Lateesch,I am so glad you enjoyed your stay with us. We hope your travels bring you back to Tulsa and the Mayo Hotel soon.

6/10 Okay

Brock

Travelled with partner, Travelled with group
Liked: Cleanliness
Mixed Review - The Penthouse Bar was a disappointment. Heaters didn't work, chipped glass, missing common liquor (vermouth) avoid the nachos Front desk and valet were great. Waited for our luggage in the room - didn't arrive so we went an retrieved it
Stayed 3 nights in Apr 2024
Response from Mr. Frimel, General Manager on 8 Apr 2024
Brock,Thank you for your feedback. I'm very disappointed to hear of the issues you encountered during your stay with us. I have shared your comments with our team as a reminder that the details are important. Thank you again. I do hope you will give a chance to redeem ourselves by visiting us again soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was great.
Stayed 2 nights in Mar 2024
Response from Mr. Frimel, General Manager on 3 Apr 2024
Jack, I am so glad you enjoyed the comfortable bed. We hope to see you again soon at the Mayo Hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 23 Apr 2024
David,Thank you for your review. I am glad you enjoyed your stay with us. We look forward to your next visit to the Mayo Hotel.

10/10 Excellent

Denise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this historic hotel. We stayed in one of their beautiful suites. Everything was clean and modern with nice quality finishes. They have a museum room that we found interesting. Beautiful rooftop bar overlooking the city. Will stay here again when we go to Tulsa.
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 3 Apr 2024
Denise,Thank you so much for your review. I am so glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

G.

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, especially if you are going to an event at BOK Center, a beautiful historic building with lots to see and do nearby, and one of the best views in the city from the rooftop bar.
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 3 Apr 2024
G. Thank you for the great review. I am so glad you enjoyed your stay with us. We look forward to your next visit to the Mayo Hotel.

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and view. The king bed was comfortable but we were disappointed. There were no linens or blankets for the advertised sofa bed.
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 3 Apr 2024
Joel,Thank you for your review. I'm sorry we did not have the linens in your room for the pullout sofa. I've reviewed our policy with our housekeeping team. We hope to see you again at the Mayo Hotel.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
All was well. Great place to stay. Cons - Shower went from hot to cold in a short time and my room key had to be reset 3X. Will stay again while in Tulsa!
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 3 Apr 2024
Mark,Thank you for your review. I'm terribly sorry about the shower and the key card issues. Our engineering department has looked at both and have resolved them. We look forward to your next visit to the Mayo Hotel.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room layout was amazing!
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 27 Mar 2024
Anthony,Thank you so much for the 5 out of 5 rating. I am so glad you enjoyed your room. We look forward to your next visit to the historic Mayo Hotel.

10/10 Excellent

Shary, Alvord

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was awesome and the front desk staff was very friendly and professional. The valet guys were super. There is really not much in the way of dining. And there are not a lot of places close by, some but not many.
Stayed 4 nights in Mar 2024
Response from Mr. Frimel, General Manager on 26 Mar 2024
Shary, thank you so much for your kind words about our hotel and staff. I am so glad you enjoyed your stay and we hope to see you again very soon. We are currently renovating our restaurant and hope to have it reopened by mid year.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mr. Frimel, General Manager on 25 Mar 2024
Richard, thank you for the 5 out of 5 rating. I am so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Would love to stay again.
Stayed 3 nights in Mar 2024
Response from Mr. Frimel, General Manager on 24 Mar 2024
Douglas, thank you so much for your review. I am so glad you enjoyed your stay and look forward to your next visit to the May Hotel.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendliness of all staff and the cleanliness of hotel/room.
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 23 Mar 2024
Jennifer,Thank you so much for your review. I am glad you enjoyed your stay with us at the Mayo. We hope to see you again soon.

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room with friendly staff!
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 19 Mar 2024
DeAnn,Thank you for the 5 star review. I am so glad you enjoyed your stay. We look forward to your next visit to the Mayo Hotel.

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Hotel is beautiful and the staff was great
Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 14 Mar 2024
Lindsey,Thank you so much for the great review. I am so glad you enjoyed your stay with us.We look forward to your next visit to the Mayo Hotel.

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short, but the room was lovely and our service at the event in the Crystal Ballroom was excellent.
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Mayo Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying The Mayo Hotel and we hope you choose to create more memories here whenever your travels bring you back to Tulsa.

10/10 Excellent

lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice art deco hotel. Very quiet
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Mayo Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying The Mayo Hotel and we hope you choose to create more memories here whenever your travels bring you back to Tulsa.

10/10 Excellent

Georgia

Stayed 1 night in Mar 2024
Response from Mr. Frimel, General Manager on 27 Mar 2024
Georgia,Thank you for the 5 out of 5 rating. I am so glad you enjoyed your stay. We look forward to your next visit to the Mayo Hotel

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and a close walk to the BOK center. The staff were friendly. The downtown area has become rundown and there are a lot of homeless on the streets and sidewalks. Sad to see.
Stayed 3 nights in Mar 2024
Response from Mr. Frimel, General Manager on 6 Mar 2024
Laurie, thank you so much the kind words about our staff and property.We look forward to your next visit to the Mayo Hotel.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the history at this hotel! The location is in the historic downtown part of Tulsa. Just a beautiful place.
Stayed 1 night in Dec 2023
Response from Hotel Management on 6 Mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Mayo Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying The Mayo Hotel and we hope you choose to create more memories here whenever your travels bring you back to Tulsa.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in Tulsa
Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 4 Mar 2024
Nicholas, Thank you for the great review. I am so glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayo is a beautiful hotel with all amenities you could want. It’s close enough to walk to the Cox Center and the BOK which was important to us. We loved the large space the hotel room offered as well. The staff was very friendly and were always happy to answer any questions. We will plan to stay here again. This was a great place to stay!
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Mayo Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying The Mayo Hotel and we hope you choose to create more memories here whenever your travels bring you back to Tulsa.

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend will be back!
Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 26 Feb 2024
Jason,Thank you so much for your review. I'm glad you enjoyed your stay. We look forward to your next visit to the Mayo Hotel.

6/10 Okay

Jessica

Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 23 Mar 2024
Jessica,Thank you for your review and for staying with us at the Mayo Hotel. We hope to see you again soon.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful suite! We visited the rooftop bar, and had wonderful cocktails! We visited the coffee shop and enjoyed wonderful cappuccino! We will be back!
Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 17 Feb 2024
Sheryl,Thank you for the great review. I've shared your comments with our staff. We appreciate your patronage and look forward to your next visit to the Mayo Hotel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 23 Mar 2024
Michael,Thank you for your review. I am so glad you enjoyed your stay with us.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 17 Feb 2024
Thank you Stacey for the great review.We look forward to your next visit to the Mayo Hotel

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and the nice rooms. Would like more dining option within the hotel
Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 15 Feb 2024
Jana,Thank you so much for the 5 out of 5 review. I am happy to report we are working a second restaurant in the Mayo Hotel and we hope to be open by the end of May. We look forward to your next visit.

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 23 Mar 2024
Brenda,Thank you so much for your review. I am glad to hear you enjoyed your stay with us at the Mayo. We look forwarsd to seeing you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
Thank you for giving us feedback about your recent stay with us. Your rankings in our survey show us where we are successful and where we can improve.We take information such as this very seriously. If there is anything else you can think of that would be helpful, please don't hesitate to reach out to us.Thank you again for Making it at The Mayo!

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for giving us feedback about your recent stay with us. Your rankings in our survey show us where we are successful and where we can improve.We take information such as this very seriously. If there is anything else you can think of that would be helpful, please don't hesitate to reach out to us!Thank you again for Making it at The Mayo!

8/10 Good

Cortlyn

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for giving us feedback about your recent stay with us. Your rankings in our survey show us where we are successful and where we can improve.We take information such as this very seriously. If there is anything else you can think of that would be helpful, please don't hesitate to reach out to us!Thank you again for Making it at The Mayo!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful structure. Thankful for reno and saving of the unique space. Elevators are loud. VIP benefits good for us. Convenient to everything downtown.
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for giving us feedback about your recent stay with us. Your rankings in our survey show us where we are successful and where we can improve.We take information such as this very seriously. If there is anything else you can think of that would be helpful, please don't hesitate to reach out to us!Thank you again for Making it at The Mayo!

10/10 Excellent

JUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location
Stayed 1 night in Feb 2024
Response from Mr. Frimel, General Manager on 11 Feb 2024
Thank you Justin. We look forward to your next visit to The Mayo Hotel.

6/10 Okay

Jennifer, Farmington Hills

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Decor was very dated in the lobby. Did not have a welcoming energy.
Stayed 1 night in Jan 2024
Response from Hotel Management on 8 Feb 2024
Thank you for giving us feedback about your recent stay with us. Your rankings in our survey show us where we are successful and where we can improve.We take information such as this very seriously. If there is anything else you can think of that would be helpful, please don't hesitate to reach out to us.Thank you again for Making it at The Mayo!

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mayo has some cool original architectural features... the old Mayan tiles in reception are super impressive. There is also a "museum" on 2nd floor with hotel history and local celebrity photos. Super huge and comfy room. Only to be super picky but the furnishings in lobby and rooms do not have much design aesthetic and appear to be a random hodgepodge of whatever was left.
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Mayo Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying The Mayo Hotel and we hope you choose to create more memories here whenever your travels bring you back to Tulsa.

10/10 Excellent

Gary, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I finally had a chance to stay at The Mayo, amazing place. An incredible place, with great staff who make your trip awesome. The rooms are great, well done restoration work for the old building. The lobby is beautiful, the rooms are very well done and tastefully decorated. Will certainly be back.
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Mayo Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying The Mayo Hotel and we hope you choose to create more memories here whenever your travels bring you back to Tulsa.