凱拉酒店 | 熱門凱拉住宿限時優惠每晚可低至 HK$195

「A bit far from old city that customer shall factor the time and cost to reach the old city. Old property that do not up to 4 star international standard. Variety of breakfast.」

「There is no front desk. We couldn't figure out how to get in. Finally realized that there was an email from Hessnery not Hotel.com that gave a access code to get in the lobby door, the hallway door and our room. The laundry facilities were great and free. You just needed your own soap. Comfortable bed. Kitchenette was furnished. 」

「Nice personnell, clean hotel. Thanks.」

「Henkilökunta Hyvää」

「フロントスタッフがとても親切でした」

「Helppo sisään- ja uloskirjautuminen. Hieno huone!」

「water stopped at the first night，called front desk，and nobody pick the phone」

「非常失望的住宿體驗。 我們於 8 月 31 日晚上約 22:00 抵達，入住後不到一小時便因實際住宿環境不適合而離開，從未在此過夜，後續四晚也完全沒有使用。 實際房間與照片給人的印象有明顯落差。房間昏暗、狹小，格局也很不理想。房內沒有空調，只有一個小風扇，但風扇運轉時噪音很明顯。房間整體非常不通風，空氣很悶；但如果開窗，又會聽到車輛加速及引擎聲，因此很難在房內安靜休息，根本無法好好睡覺。浴室非常小，就在床頭旁邊，通風效果也不佳，窗簾的遮光效果也不足。 房間整體維護狀況令人失望：沙發老舊且有污漬，洗手台下方的櫃子及抽屜明顯損壞、磨損嚴重，浴室地板有明顯污漬及水痕。浴巾也相當薄且老舊，整體清潔與維護品質都不佳。 最令人失望的是問題處理方式。我們在離開住宿的當下就立即向 Bob W 及 Expedia 反映，並多次聯絡尋求協助，但問題始終沒有得到任何實際處理或解決。 Expedia 後來甚至告知我們住宿方表示「沒有相關紀錄」，而 Expedia...

「Good location clean rooms. Service was good」

「飯店地理位置極佳，離維魯門非常近，老城區內各景點走路即可到達，飯店附近商場百貨林立，購物、用餐方便且選擇性多，電車、巴士站就在飯店門口轉個彎就有，非常便利的一家飯店，如有機會再來塔林，仍會選擇住在這裏.」

「My previous experience was much better. The room was outdated, not clean enough, and had a musty, dusty smell. Heating was inadequate. The staff were friendly and helpful.」

「The place was clean and in a convenient location. Everything was self-serviced. There’s no TV in the room, but not a big problem as we only spent a night there. There was no soap in the dispenser in our room, and the water pressure in the shower was weak. Laundry service was available but apparently only between 9am-9pm, which was basically useless to travellers who arrived late at the hotel.」

「第一，清洁多次没有来清洁我的房间。 第二，电话需求服务效率低，来的慢，多次电话也没有进度。 第三，清洁做的不彻底，基本的纸巾没了也没有添加 第四，好的一点窗外景色不错，楼层高。」

「交通方便，近老城區, 客服人員親切有禮, SPA設施可放鬆」