Port Arthur 2 Stars Hotels

"The room smelled like mold really bad and the breakfast was seriously lacking. We were put in the handicap room, and we are not handicap, so the the shower head was so low I basically had to do a back bend to rinse my hair. My flight was canceled the night we were supposed to get there so we paid for a night we werent even there. They were not reachable when we tried calling to inform them that we werent going to be able to check in the night we had planned. We called 20+ times hoping maybe we could get a refund for that first night, the phone was "unavailabe". Turns out the phone was put on some kind of setting, like do not disturb so no calls were going through....thankfully i prepaid so they couldnt give my room away."

"Yes, everything was great"

"Overall the stay was decent. Room entry is outside, which was sketchy for a woman and young child. No elevator, so if you cannot take stairs, make sure to get first floor. It is very close to the highway and our door did not have stripping, so sounds and light poured in. Both the kitchen sink and the shower hardware need attention - sink faucet was comically loose and the shower was so weak I thought I'd never get the shampoo out of my hair. The office chair and blue velveteen chair were both dirty like a man...relieved himself on them. These things def need to be wiped down by the cleaning ladies if not downright shampooed with a vac. YUCK! I had to throw towels over them. Front desk staff was okay. They always said hello, but never smiled or made eye contact. They seemed drained of all happiness, but weren't rude. Breakfast was pretty good and their coffee machine was great. Beds and pillows were comfy. Besides the gross chairs, the room and bathroom felt very clean and attended to."