Baldwin 3 Stars Hotels

"Excellent diligent staff."

"I book this hotel for 3 adults but it is very disappointing that the pull out mattress had stains all over and it was very uncomfortable. Not a place for 3. Terrible. Specially because I called 3 times to get this solved and they just excuse themselves by saying that there was no manager. "

"The Opera House Hotel is a gem in the south Bronx. Check in was very smooth and we were given a sheet explaining how everything "works" at the hotel. I can't emphasize enough how clean the property was. I couldn't say the same for the sidewalks outside, but inside was very impressive. Even the elevators and the stairwells were spotless. We thought the elevator was a bit sluggish, but got the job done. The room was also very clean and tidy. We thought the bulbs in the lamps on either side of the bed were fairly dim, but we preferred them to the overhead light. One of the switches was very loose and you had to hold the bulb still to turn the switch. Likewise, the desklamp had no bulb in it. Had we spent more time in the room we would have probably asked about a new bulb for that fixture. Unlike most hotels we've stayed at, there were no complimentary containers of shampoo or lotion. The shower in the bathroom was very modern and clean. There were soap, shampoo, and conditioner dispensers in the shower. The closet in the room was nice and big, with hangers, but there was no hair dryer or iron/ironing board in the room. The bed was comfortable but the laarge pillows were fairly solid and not the most comfortable to us. We felt it was fairly warm in the room, even though outside temps were in the 50s and 60s. We ended up running the AC to keep the room comfortable. We were happy with our stay and will probably stay there again on our next visit to our son's family."

"The hotel and staff was excellent"

"The staff is so lovely and helpful here and the space to work or relax outside of the room is really great. "