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“Bath didn’t put out cold water”

“I was offered an upgrade for the room and I misunderstood that it was for all the nights. I ended paying 2490”

“酒店管理系统混乱，乱扣费用，把不存在的费用强加在客人身上。”

“Fallsview not so good Except that everything is good”

“The room is tidy and clean, I really enjoyed. They offer free breakfast, which tastes good and is really convenient. The most important thing is that the night is peace and you can sleep well. I just don’t know what I can complain. It’s really convenient to travel around by living in this hotel, which is close to the subway. And you can just walk around to like Times Square, apple avenue 5, MoMA”

“I can only say the location is ok. but the hotel 's facility is quite old, the door lock is not sensitive to the key card. And the bathroom hygiene situation is very bad, you can see the photos and judge by yourself. And sometime the neighbour might smoke, i call the reception few times and they said they can arrange the security to check, but waht i need is changing the room to real non smoking area, and they didn't follow up for this request. I think they have many things need to be revamped.”

“Good”

“Yes”

“首先前台服務員給我們極高樓層瀑佈景觀房間，再者每晚晚上10 時在房間也能看到煙花，真是很棒。雖然酒店房間很寬敞，但看起來已有相當歷史。房間沒有樽裝水供應，也沒有熱水壺煲水。不過可以向前台或housekeeping 取一個。我個人認為酒店早餐只是一般，選擇唔多。第二天約早9時去吃早餐，有些食物都唔refill。除非自駕或買WeGo bus card，否則去酒店交通唔方便。”

“Unpleasant experience ”

“Great location!! Friendly and helpful staff. Bar and property were well kept and a plus!!”

“It took 5-10 min to wait the lift”

“not helpful. no clear explanations”

“体验非常棒 ”

“隔音很差，隔壁電視跟聊天聲音聽得一清二楚；淋浴間的門會刮傷腳跟；四人房只附兩個漱口杯跟2瓶水；但是飯店地點很方便，床還算舒適，雖然偶爾會遇到枕頭套上有污漬，淋浴間水很小，但整體還算不錯。”