Chicago Heights 3 Stars Hotels

"Well layed out rooms "

"The staff we interacted with were all polite & helpful. The rooms- not clean. I always take a blacklight & check things out. There were various spots throughout the room on the carpets that lit up & clearly were not clean. The amount of dust that had built up on the vents was gross. The top lock on the door (the safety bar part) wasn't screwed in, like someone had previously tried to force the door open. We had to put a chair under the handle against the desk to ensure we felt safe while we slept. On day one, we checked the pool out. It was not clear at all. There were also guests playing on the chair meant for disabled folks. The outlets near the bed, only one worked. The one near the window wasn't even attached to the wall. Neither USB port worked. The stairs leading to the second floor were disgusting, like they hadn't been swept in weeks. The bathroom was not swept very well. Hairs all over the floor & toilet. When we asked for extra towels we were told they didn't have wash cloths. We also were unable to get an extra blanket and pillow. One bed had black marks on the sheet but it had a zippered cover so we couldn't check the mattress. The other bed had deep stains on the mattress & the sheet kept coming off, so that was gross. If we could have found another hotel & got a refund, we would have left. But we had another group with us & after searching for hotels, we were forced to stay there for our entire stay. We have stayed in way nicer places for less than we paid here."

"When I am in Chicago I will never go anywhere else. Feels like you are home. I am treated like family. Clean and safe."

"Welcoming and supportive staff covers everything "

"You get what you pay for! Great price and location plus very nice staff and newly remodeled. But they don’t apparently have everything ready; 1. No ice machine even though they have ice buckets in the room 2. A closet to hang clothes, but no bar or shelf to allow you to do that. 3. Hit water just warm and weak stream. 4. Zero rooms ready to use at the 3:00 pm check-in time. I can’t explain that. 5. No bkfst at all. Yes, that was in their amenities list, but for that price you should get something."