热那亚 3 星级酒店, HK$458 起

“Ok”

“Sheets had disgusting stains on them, hair on “clean” towels and the bathroom was digusting and clearly had not been cleaned. The front desk lady was RUDE, all we did was ask for another sheet and 2 pillows instead of making her come up and fix and and she was still rude. Shower curtain smelled, and their hot tub apparently isn’t working right so you have to turn the jets off yourself. Fine, no big deal. So we get out and are literally drying off and here she comes to turn the jets off.……

“Good!”

“Overall very nice stay. Front desk staff was cheerful and pleasant, check in was a breeze. The room was nice and clean but no microwave. We were there as a family with 2 kids so visiting the pool was a top reason I chose this hotel. First off, the pool room is nice and warm, lots of seating too. Unfortunately there were no towels so I had to go to the front desk in my bathing suit and ask for some. Also, there were trash items some other people left behind on one of the tables and some stray……

“No luggage carts on arrival”

“.”

“The sheets were old. There were hairs under our pillows that were not ours. The shower needs to be replaced. Water pools around your feet and the shower floor is very old. The pool was out of order. There was not a hot tub. The breakfast was mediocre. There was not any coffee in the lobby for my husband and I since the staff were working very hard to keep the breakfast food filled for a large amount of people staying as part of a bus tour. The carpet in our room was stained. There was not a……

“Very good!”