「We had a problem with the electronic door lock. Staff was prompt to address the issue and transferred us to a new room. Excellent helpful staff real customer service. We will return again.」
「Dirty room, the sheets were stained and several surfaces were obviously not wiped down. Most of the corners in the bathroom had what looks like years of filth. Smelled like old people and smoke.」
「You will find a very clean and modern hotel when you're staying at the Hyatt downtown Grand Rapids. From check-in to check-out all the staff was super friendly and helpful. The rooms are very clean, well maintained and come with a coffee maker and a mini fridge. The shower has great pressure and hot water!! The hotel serves breakfast in the morning that has quite the variety. There is something for everyone. We drove up from Indianapolis and friends drove in from Detroit, making the hotel a...