West Texas 3 Stars Hotels

"I booked a room with 2 queen beds and a sofa bed. When I arrived to the hotel to check in, the front desk told me the room was being cleaned and she went to check on it too see if it was ready. After 10 minutes she came back and said it only had a king bed and that they hotel was overbooked. She then stated she would send me next door to their other property for a room. I received an apology from her, but nothing else. I went to the other hotel, received my room, and it contained no sofa bed. I needed the sofa bed as I was with a party of three and we couldn't share beds."

"Such a pleasure staying in a historical hotel"

"Well they do charge for parking. There’s that. I guess since they are downtown San Antonio. Or you can frantically look for parking on the street that you have to pay for but free on Sunday. Quaint location, I must say with short walking distance to everything. Banks, the Alamo, food, shopping, the river walk, other hotels. Came during spring break so I kind of understood waiting an hour to check in with long line in the lobby and no one at valet to pick up cars. Guess their parking was maxed out. Front desk with one person and house keeping tried their best to keep up. The place was not dirty but not spotless at the same time. Beds and furniture very comfy with big wide windows to get a good view of city at night. A full kitchen setup with lots of small necessities like paper towels and utensils. Bare minimum towels in the bathroom however, but enough soaps. "

"We had a reservation here but unfortunately I ended up in the hospital right before the trip and was unable to travel. Expedia was willing to either refund the stay or move the reservation to a later date so that neither we nor the motel would lose money. They even contacted the motel directly on our behalf. Despite the circumstances and the reasonable options offered, the motel refused to work with us at all. Because of that, we not only had to deal with an unexpected hospital visit and medical bills, but we also had to pay for a room we never even set foot in. We weren’t asking for anything unreasonable — we were simply hoping to reschedule the stay so everyone would be treated fairly. It was very disappointing that the motel chose not to show any flexibility or understanding in this situation "

"Very close to The Alamo, restaurants and the River Walk. Valet parking was great. Staff super friendly. "

"Amazing staff!!"

"Great location! Easy walk to everything. Breakfast was great. Room was clean and as advertised. Only down side was not enough hot water. "

"The breakfast was good and reasonable. Staff was all nice. "

"Good hotel just getting old "